I called them to have two furnaces serviced and cleaned. They quoted me $375 over the phone and I said ok. When the tech came out he was rude and unprofessional. He went out and took a cigarette break and complained about the work. When he returned to the office they billed me $675. I spoke with someone at the office and they stated the charge was higher because he spent additional time cleaning out the furnaces. He left and said I was all set, when I went to turn the heat on once the weather started getting cold which was 3 weeks later the heat would not cut on. I called and spoke with the owner and he stated "it's hard to believe you haven't used the heat". I replied with I have not which was true, it has not been that cold outside to turn on the heat. They told me for him to come back out it will cost an additional $175. I would stay far away from the company.
GM
gmj m
Aug 19, 2025
5.0
i just had the most wonderful experience with Bourque Mechanical My Furnace People. and Shane Flint, owner. On a Sunday, this long-time customer sent an email inquiry about my air conditioning unit not cooling; Shane not only answered my email on a Sunday but came in person to check on Monday. Shane checked everything, even told me how to order the filters online and replace them myself. After inspecting the furnace and all the vents indoors, turns out the AC unit still works - "someone" had opened the outside switch cover, pulled out the throttle handle and turned it off. i would love to have taken fingerprints !!!!! Didn't need a new AC unit -- my very lucky day. Plus, Shane is an authority on the new frontier of mini splits and an experienced installer as I look to the future technology.
JL
Jay Levitt
Jul 7, 2025
5.0
Always quick to respond and professional. They replaced my failed Hot water heater the same day I called! The new installation is much cleaner than the previous. A pleasure to work with and reasonably priced services. I couldn't recommend them more.
MZ
Matt Zimmermann
May 29, 2025
5.0
Steve & Justin did a great job installing a new furnace and humidifier for me. Timely, professional and they left a clean work environment. Would recommend Bourque to anyone looking for HVAC work.
ND
Nicholas Deyette
Dec 23, 2024
5.0
I would highly recommend Bourque. We just recently purchases a new house and have no service contract for our furnace and A/C units. Our heat went out overnight and we called multiple other companies and were unable to get a tech scheduled to fix the emergency issue any time soon. John from Bourque was here 15 minutes after I called and found the problem promptly. He was polite and knowledgeable. Best of all, they do not require a service contract. I will be using them for all of my maintenance and issues going forward.
Frequently Asked Questions About Bourque Mechanical Systems
What services does Bourque Mechanical Systems offer?
Bourque Mechanical Systems offers HVAC services including heating, cooling, air conditioning, furnaces, boilers, heat pumps, duct-free split systems, water heaters, central air conditioning, and geothermal systems.
Where is Bourque Mechanical Systems located?
Bourque Mechanical Systems is located at 330 South Street, Rensselaer, NY 12144, USA.
What are the business hours of Bourque Mechanical Systems?
The business is open Monday through Friday from 8:00 AM to 4:30 PM and closed on Saturdays and Sundays.
How can I contact Bourque Mechanical Systems?
You can contact them by phone at +1 518-465-7524 or by email at shane913@hotmail.com.
What payment options are accepted at Bourque Mechanical Systems?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Since when has Bourque Mechanical Systems been in business?
Bourque Mechanical Systems has been established since 1986.
What brands does Bourque Mechanical Systems work with?
They work with Carrier brand HVAC systems.
What professional associations is Bourque Mechanical Systems affiliated with?
They are affiliated with IGSHPA and NATE.
Are there any nearby places where I can find automotive repair services near Bourque Mechanical Systems?
Yes, Scale Service and Supply Co., Inc. and Compass Automotive Group near Bourque Mechanical Systems offer automotive repair services.
What nearby educational institutions can I visit when I come to Bourque Mechanical Systems?
Nearby educational institutions include University at Albany East Campus, SUNY at Albany - East Campus, University at Albany School of Public Health, and Tech Valley High School.
Are there any lodging options near Bourque Mechanical Systems?
Yes, Capital Inn and Suites is a nearby hotel where customers can stay if needed.