Professionalism
Technicians consistently demonstrated professionalism, courtesy, and knowledge during service calls.
Customer Service
Customers appreciated the prompt and friendly customer service, often highlighting the ease of communication with real people rather than automated systems.
Efficiency
Many reviews noted the technicians' efficiency in diagnosing and resolving issues quickly.
Reliability
Metro-Aire is recognized for its reliability and consistency in service, with many customers expressing long-term satisfaction.
Pricing Concerns
Some customers raised concerns about pricing, particularly regarding the cost of parts compared to retail prices.