Technicians consistently demonstrated professionalism, knowledge, and courtesy during service calls.
Customer Service
Customers praised the friendly and helpful nature of both office staff and technicians.
Quality of Work
The quality of service, including installations and repairs, received high marks for thoroughness and effectiveness.
Timeliness
Appointments were generally kept on time, with technicians arriving as scheduled.
Communication
Customers appreciated clear explanations of services and prompt responses to inquiries.
EA
Eric Anderson
Dec 5, 2024
5.0
Ezra was quick, professional and fun to chat with while he worked. Thanks for bringing warmth to what was promising to be a very cold day.
AA
Anthony
Jul 8, 2024
5.0
On time, personal, and knowledgeable.
TS
tracy stein
Mar 13, 2023
5.0
I have been a customer of McNamara for over 10 years now!
The office staff is always friendly and ready to assist in any way they can in setting up my appointments.
The technician arrived on time, was friendly, respectful, and knowledgeable. He did not rush through the job and showed me photos of what he had seen after the chimney cleaning. He left the area spotless when he left.
BP
Bennett Pine
Apr 18, 2019
5.0
We ordered a gas fireplace and glass doors from McNamara. We could not be happier.
Debbie McNamara is an absolute pleasure to deal with. She is completely low pressure and does not push you into more expensive choices or options that you don't need.
Debbie is extremely knowledgeable. She answered all of our questions thoroughly and promptly.
Every appointment was kept precisely. The installers were also prompt and highly skilled. Our fireplace looks and works great. We have no complaints whatsoever.
I am pleased to recommend McNamara fireplace without reservation!!
Bennett Pine
DL
Darren Luzon
Jun 11, 2012
5.0
I was in the middle of a renovation project and wanted to put a gas fireplace in our new family room. Our contractor recommended McNamara and we do not have any regrets. The sales staff was very nice and took into account our budget and what we wanted. Needless to say the installation was seamless and they delivered a great product. In fact the new fireplace was the only thing working when we lost power in an Oct snowstorm!! I highly recommend McNamara for any fireplace need.