Business Details
About
Disaster RecoveryFire & Water Damage RestorationFire Disaster RecoveryFlood Disaster RecoveryWater Damage RestorationMold RemovalBuilding Restoration Service
We are FIRST ONSITE, a leading disaster restoration and property reconstruction company serving North America and beyond. We offer comprehensive, coast-to-coast coverage and service across all 50 United States and Canada, with the equipment, technology and expertise to respond to disasters of all kinds. We’re proud to provide expert planning, remediation, restoration and reconstruction services for essential industries of every kind: including healthcare, education, retail, residential and more.
24/7 Emergency Response, No Matter What
In an emergency, every second counts, so our team of professionals is always ready to rapidly respond. With 24/7 emergency service, 365 days a year, your call for help is our call to action. Our speed and efficiency is paired with an unwavering commitment to safety, so we can reduce business interruption and downtime, while getting you back to normalcy as quickly as possible.
Personalized Service Meets National Resources
Our client partners experience the best of both worlds when they team up with us: direct, local service and a fully customized approach, backed by the power of our national-scale resources. Our team’s unique scalability and robust offerings means we can power our partners through any challenge that come your way—whenever, wherever and whatever it takes.
Our Human-Powered Difference
Our speed, scope and scale are unmatched, but it’s our people that make the real difference—we like to call it our human-power. Our company is purpose-driven and values-led, and that comes through in how we work with you and with one another. As your dedicated partner, we’re committed to going the extra mile to provide the best possible service. Acting with urgency and accountability, our team of professionals is dedicated to doing the right thing, always. It’s our goal to be so responsive, capable, efficient and supportive that we are the only partner our clients ever need.
Together, we will help you Restore, Rebuild and Rise.
Location
FIRST ONSITE Property Restoration
280 Madison Avenue, New York, NY
10016, United States
Hours
Reviews
3.7
6 reviews
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- AAArlyneSep 15, 20255.0I had a small fire in my apartment kitchen that caused everything in the kitchen, including the inside of my cabinets, to be covered with smoke and soot. There was no physical damage, but it was awful. My insurance broker recommended Matthew Torrres, a project director at the Manhattan location First Onsite Property Restoration. He quickly came , gave me a very fair estimate and we set a date to do the work. The crew that came to clean was excellent, headed by Julian. My kitchen looks better than ever. I would highly recommend First OnSite for any restoration project.
- DDDavidMay 12, 20251.0They deserve 0 stars. Did some work in 2023 which was incomplete and caused more damage to my floor and cabinets which they never repaired (the damage I hired them for was for the ceiling and walls); then they sent me a bill for 3 times the estimate; my insurance pointed out to them where they had illegally overcharged and told them to send me a new corrected invoice; they never did and after multiple phone calls and emails, never heard from them again until 2 years later when they sent me to collections without any attempt to contact me by email, mail, or phone call first. Called them multiple times thereafter and each time was told there was no one available to speak with me because the New York office did not have a working phone, and that someone would call me back within 2 business days. 4 weeks and 5 follow up calls from me later and still no return call. This is a scam. Stay far away from them. I will have to take legal action against them.
- RPRodion PryazhentsevSep 19, 20241.0First Onsite was hired to do the mold remediation work after the water damage to our apartment in Manhattan. The staff has damaged walls and personal property in the process and did not disclose to us (we found the damages upon our return back) Also, one of the agreed repairs has not been done as outlined in the scope of work document. Upon questioning Jared, the lead, told us they can return and do, it if we still want the repair…why was it not done in the first place? If you want to hire company with the lack of leadership, professionalism, quality oversight, proper issue resolution which charges super high cost for service they don’t deliver -this company is it! I do not personally recommend it!
- ISIeshia SmallwoodJun 20, 20245.0I love working with this company! They provide the most professional top-tier service with phenomenal customer care. FIRST ONSITE is always responsive and follows up with us to keep us informed throughout the entire process. I highly recommend them for any disaster recovery or restoration work.
- DGDavid GalarzaNov 14, 20235.0I had a flood in my storage room with a half of inch of water on Thursday night. They responded immediately to my call and arrived to the building within a couple of hours. They had the area cleaned and smelling good in 3 hours. They did an amazing job and I highly recommend them.
Frequently Asked Questions About FIRST ONSITE Property Restoration
What type of services does FIRST ONSITE Property Restoration provide?
FIRST ONSITE offers comprehensive disaster restoration and property reconstruction services including water damage, fire and smoke restoration, mold removal, and storm restoration across North America.
Is FIRST ONSITE Property Restoration available for emergencies?
Yes, they provide 24/7 emergency response services 365 days a year to quickly address disaster situations and minimize downtime.
Where is FIRST ONSITE Property Restoration located?
They are located at 280 Madison Avenue, New York, NY 10016, United States.
What are the office hours for FIRST ONSITE Property Restoration?
Their emergency response team is available 24/7, but the administration office is closed on evenings and weekends.
How can I contact FIRST ONSITE Property Restoration?
You can reach them by phone at +1 212-447-6767 or toll-free at +1 800-362-9667. Additional contact info is available on their website.
Does FIRST ONSITE Property Restoration serve outside New York?
Yes, they offer coast-to-coast coverage across all 50 states in the U.S. and Canada.
Can you recommend places near FIRST ONSITE Property Restoration for a meal?
Yes, the Mediterranean restaurant CAVA is nearby and offers fresh salad bar options, ideal for a quick and healthy meal before or after your visit.
Are there any health or wellness services near FIRST ONSITE Property Restoration?
Nearby wellness options include Fifth Avenue Physical Therapy and Wellness, PC for physical therapy, and Ronald Pratt Acupuncture for acupuncture treatments.
Is there counseling and mental health support close to FIRST ONSITE Property Restoration?
Yes, several nearby providers like SAE Behavioral Health Consulting, Inner Pathways Marriage and Family Therapy, and Oleksandra Chumak Mental Health Counseling offer counseling and mental health services.
What industries does FIRST ONSITE Property Restoration serve?
They cater to essential industries including healthcare, education, retail, and residential properties, providing expert planning, remediation, restoration, and reconstruction.