Wren Kitchens

Reviews

• MK

  Marissa Kunz

  Oct 24, 2025
  2.0
  I am not happy with my experience with Wren Kitchens. I have a pro account and will not be recommending anyone use Wren. I'd like to detail my experience and the problems that I have had so far. -The email states that the customer will be notified within an hour of delivery, I was never contacted, the movers just showed up. -A lazy susan was missing from my order, it took 3 business days and multiple follow ups to resolve this problem. I was being told that someone would reach out by the end of the day and they repeatedly did not. Two cabinets also came damaged. -The Wren delivery team damaged two of our walls. When reaching out to fill out a claim form I was sent someone else's claim form, fully filled out. I have this person's personal information, their name, email, home address, how much was spent on their order. This is completely unprofessional and unacceptable. Nyla apologized for her mistake. -I was told that If I sent photographs of the crown molding unopened, that $539.64 would be refunded back to my account. I have not received any confirmation after sending the photographs. -We reached out to Wren for installation guides, I was told they would be sent that day but didn't receive them. I had to follow up the next day and was sent the directions later on, delaying the project. This meant I had to move the date for the countertop template measurements, pushing the entire project back. -I was working with Lenora Castello in the Massapequa showroom and after selling us the kitchen, she really has not been any help. When reaching out for help, one department transfers you to another department and dealing with one person, turns into dealing with four different people. It's total chaos. We have an upcoming appointment for our countertop and I am really hoping that is a more positive experience, I am already aware that the people who do the countertops are independent contractors, so already not a great start.
• MN

  Max Noble

  Sep 19, 2024
  5.0
  Lenora was great and everything was efficient and professional, highly recommended!
• RW

  Roseann White

  Apr 10, 2024
  5.0
  Our experience with Thomas at Wren in Massapequa was great! He is very nice to work with and knowledgeable, which made the process designing our kitchen very easy.
• SS

  Sarah

  Feb 12, 2024
  1.0
  I had a horrible experience with the designer Lenora and the team at this location. She had ordered the wrong color, size, and style handles for our kitchen cabinets and would not help us resolve the issue. She kept blaming us for changing the color and style of the handles instead of taking responsibility. She kept persisting that we reached out to customer service and told us to make up a reason as to why a different style and color were ordered instead of what we originally ordered. It was a difficult process and I ended up having to go to another store to purchase a set of handles that would fit the dimensions because the original style we wanted would not fit. We also had issues with the layout and design of the kitchen cabinets as it was not what we originally envisioned the end result would look like. I would not recommend this place because of how they ignore and blame you once there are problems and just push you to talk to customer service so they don't have to take responsibility for any mistakes.
• NL

  Nicole Lopez

  Nov 1, 2023
  5.0
  We’re super excited to finally reach this stage of setting a delivery date, and can’t wait for everything to be installed. We wanted to commend our designer Mike on using his expertise to help us along the way. His product knowledge and design tips really helped use build a custom solution that met all of needs. We’ll definitely be recommending his exceptional service to friends and family in the future.

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