Business Details
About
Kitchen RemodelerKitchen Supply Store
At Wren Kitchens Massapequa, we like to do things a little differently. We work with you from start to finish, to make sure we create your dream kitchen at the right price for you. We call this The Wren Way.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
106 reviews
5 stars
93
4 stars1
3 stars0
2 stars1
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including unresponsive staff and difficulty resolving issues.
Design Experience
Several customers praised the design team, particularly Lenora, for their helpfulness and creativity in kitchen design.
Delivery Issues
Numerous reviews highlighted problems with delivery, including missing items, damaged products, and delays.
Installation Problems
Customers experienced issues with installation, including unprofessional installers and incomplete setups.
Overall Satisfaction
While some customers had positive experiences, many expressed dissatisfaction with the overall process and would not recommend the company.
- MKMarissa KunzOct 24, 20252.0I am not happy with my experience with Wren Kitchens. I have a pro account and will not be recommending anyone use Wren. I'd like to detail my experience and the problems that I have had so far. -The email states that the customer will be notified within an hour of delivery, I was never contacted, the movers just showed up. -A lazy susan was missing from my order, it took 3 business days and multiple follow ups to resolve this problem. I was being told that someone would reach out by the end of the day and they repeatedly did not. Two cabinets also came damaged. -The Wren delivery team damaged two of our walls. When reaching out to fill out a claim form I was sent someone else's claim form, fully filled out. I have this person's personal information, their name, email, home address, how much was spent on their order. This is completely unprofessional and unacceptable. Nyla apologized for her mistake. -I was told that If I sent photographs of the crown molding unopened, that $539.64 would be refunded back to my account. I have not received any confirmation after sending the photographs. -We reached out to Wren for installation guides, I was told they would be sent that day but didn't receive them. I had to follow up the next day and was sent the directions later on, delaying the project. This meant I had to move the date for the countertop template measurements, pushing the entire project back. -I was working with Lenora Castello in the Massapequa showroom and after selling us the kitchen, she really has not been any help. When reaching out for help, one department transfers you to another department and dealing with one person, turns into dealing with four different people. It's total chaos. We have an upcoming appointment for our countertop and I am really hoping that is a more positive experience, I am already aware that the people who do the countertops are independent contractors, so already not a great start.
- MFMauricio FunesJul 5, 20255.0We are so happy that we worked with a true design profesional during the creation and final design of our kitchen with Lenora Castello at Wren Kitchen. She is so caring, always willing to go the extra mile and full of wonderful design ideas to help us create a truly unique living area. We highly recommend Lenora and the Wren Kitchen team for your next remodel.
- AAaftab ahmadJun 15, 20255.0Deisgner: Lenora- A+ 5/5 Experience with Wren: A 4/5 Customer Service and Resolution of issues during installation: C 2/5
- CLcarl liebermanNov 12, 20244.0A great array of kitchens that stagger your mind. Extremely helpful and knowledgeable.
- JOJay OlivoSep 10, 20235.0Working with Lenora at Wren kitchens was a fun and easy way to build a great kitchen. She helped me choose the best colors, the best hardware and best lay out for what I needed. She worked to deliver the best price and the fastest installation that fit my schedule. I would recommend anyone who is looking to remodel their kitchen to contact her so she can help build a kitchen you and your family will enjoy for years to come.
Frequently Asked Questions About Wren Kitchens
What are the opening hours of Wren Kitchens Massapequa?
Wren Kitchens Massapequa is open Monday to Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM. Special holiday hours vary, with some days open until 9:00 PM and some closures.
Where is Wren Kitchens Massapequa located?
It is located at 5500 Sunrise Highway, Massapequa, NY 11758, USA.
What payment options does Wren Kitchens Massapequa accept?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What products and services does Wren Kitchens Massapequa offer?
They offer products including kitchens, ovens, microwaves, range cookers, dishwashers, washing machines, dryers, laundry equipment, extractors, hobs, refrigeration, taps, sinks, coffee machines, and cookers. Services include kitchen manufacturing, retail, remodeling, and kitchen design.
Does Wren Kitchens Massapequa provide wheelchair accessibility?
Yes, they have wheelchair accessible entrances, parking, seating, and restrooms.
Does Wren Kitchens Massapequa offer delivery or in-store pickup?
They provide delivery but do not offer in-store or curbside pickup. Same-day delivery is not available.
Are appointments required to visit Wren Kitchens Massapequa?
No, appointments are not required to visit the showroom.
What nearby restaurants can customers visit before or after shopping at Wren Kitchens Massapequa?
Nearby dining options include Olive Garden Italian Restaurant, Ocean Buffet, Moe's Southwest Grill, Crumbl - Massapequa for desserts, Charleys Philly Steaks, Subway, and McDonald's, providing a variety of cuisines conveniently close to Wren Kitchens.
Are there nearby shopping options close to Wren Kitchens Massapequa?
Yes, nearby stores include Party City for party supplies, Famous Footwear and Hollister for fashion, Justice and Blu Poppy Boutique for clothing, Petco and Vetco Vaccination Clinic for pet needs, and Discount Liquor for beverages.
What nearby services or amenities are available around Wren Kitchens Massapequa?
Customers can find additional services such as Royal Nail & Spa for beauty treatments, StretchLab gym for active life, HSBC Bank for banking needs, iPhone Repair Long Island for phone repair, and Inclusive Diagnostics for mental health counseling nearby.