Customers consistently praised the professionalism, knowledge, and responsiveness of the technicians, particularly highlighting individuals like James and Anjelyne for their outstanding service.
Communication
Many reviews noted excellent communication throughout the service process, including timely updates and clear explanations of work and pricing.
Pricing Concerns
While most customers appreciated the quality of service, some expressed concerns about high prices and recommended getting multiple estimates before proceeding.
Timeliness
Customers frequently mentioned the punctuality of the service team, with technicians arriving on time and completing jobs efficiently.
Customer Satisfaction
Overall, the majority of reviews reflected high customer satisfaction, with many recommending Gold Star Plumbing for their plumbing and HVAC needs.
SP
starfighter Poly
5 days ago
5.0
The Gold star offers great service and the technician is very knowledgeable and professional. Will definitely recommend it!
BP
Barbara Puchaczewska
Jan 5, 2026
5.0
Great service. Before walking inside my house they put on the boot protectors. Explained everything thoroughly and in a manner where everyone would understand. Answered all the questions I had! 100% would recommend
LJ
Linda Jacobs
Dec 18, 2025
5.0
I had an excellent experience with Gold Star Plumbing, Heating & Cooling! Their team was professional, knowledgeable, and very responsive. From start to finish, the service was smooth and stress-free. They arrived on time, explained everything clearly, and made sure the job was done right. Special thanks to Anjelyne Martinez for her outstanding customer service—she went above and beyond to ensure everything was perfect. I highly recommend Gold Star for anyone looking for reliable and top-quality service!
DE
Dustin Emola
Dec 10, 2025
5.0
Incredible service and incredible
Job well done. The Gold Star team went above and beyond today to replace my Combi-boiler system. I can’t thank the team enough for the expert work, advice and guidance. Thank you to James L., Matt T., River T., and Brandon C.
Needed to add on to this for another top tier experience with the team mentioned above. They installed a brand new high quality central A/C system, new ductwork and a new ceiling cassette, while helping me navigate challenges with attic space to ensure optimal cooling and heating in my home. The experience was made even better with the consistent, friendly and knowledgeable communication from Anjelyne. Thanks again!
KM
kathleen moncayo
Dec 5, 2025
5.0
I had a leak from a pipe on my boiler that was only 2 years old. I immediately called Gold Star who was the company who installed my boiler less than 2 years ago. I was very impressed that they were sending a tech to me same day. James who was the original tech came out and addressed the issue and replaced the the leaking pipe. Definitely a great company if you’re in need of a new boiler.
Frequently Asked Questions About Gold Star Plumbing, Heating, & Cooling
What services does Gold Star Plumbing, Heating, & Cooling provide?
Gold Star Plumbing, Heating, & Cooling offers plumbing, heating, and air conditioning services with trusted service and clear communication.
What are the business hours for Gold Star Plumbing, Heating, & Cooling?
They are open 24 hours a day, every day of the week, including weekends.
Where is Gold Star Plumbing, Heating, & Cooling located?
The business is located at 200 Engineers Dr, Hicksville, NY 11801, USA.
What payment methods does Gold Star Plumbing, Heating, & Cooling accept?
They accept cash, check, contactless payments, Discover, financing options, Mastercard, Visa, and Zelle.
Which counties does Gold Star Plumbing, Heating, & Cooling serve?
They serve Nassau County, NY and Suffolk County, NY.
How can I contact Gold Star Plumbing, Heating, & Cooling?
You can call them at +1 516-409-8555 or email info@goldstarservicetoday.com.
What nearby businesses could be useful before or after visiting Gold Star Plumbing, Heating, & Cooling?
Nearby businesses such as Lowe's Home Improvement for hardware and building supplies, Dan Computers for electronics, and The Cook’s Studio for cooking classes can complement your visit.
Are there other HVAC or plumbing services near Gold Star Plumbing, Heating, & Cooling?
Yes, The TurboChyll Company and Plumbing Emergency Rescue provide HVAC and plumbing services nearby you can consider.
Which nearby places can help with home improvement and repair needs?
Lowe's Home Improvement, PNP Craftsmen, and 1-800 Water Damage are local businesses offering home improvement, contracting, and damage restoration services.
Does Gold Star Plumbing, Heating, & Cooling have an online presence?
Yes, you can visit their website at https://goldstar-plumbing.com/, follow them on Facebook at 'Gold Star Plumbing, Heating & Cooling', Instagram @goldstarplumbing, and Twitter @goldstarplbg.