Window World of Rochester

Reviews

• JM

  JJ Madoublen

  Mar 22, 2026
  1.0
  Worst company ever. They rip you off. I received a quote for all of my windows to be replaced and paid half up front. Tool them 6 months to come to install, when they showed up they said my order didn't include 3 large windows which was why they were the lowest bidder. If they included my windowns they would have been the highest and I would have never chosen them. They had to come FOUR times to install my windows. First 3 times they were installed backwards and almost fell out. They damaged my siding, inside walls and left blood all over my window sills. I asked for a discount and they refused. They ripped me off. Don't ever use them.
• JM

  Jennifer McHugh

  Feb 22, 2026
  1.0
  Five doors. Two windows. Five weeks of installation, still incomplete, due to numerous issues: -wrong measurements for two doors taken twice and wrong both times- doors were forced to work -one of two windows doesn’t open/close properly - two doors were installed in wrong openings resulting in the doors opening the wrong way into the room -interior door trim on one door too short on do opening and gaps filled with silicone to make it work and not installed at all on four other doors -had to ask more than once to shim the door thresholds so the didn’t flex and bend when stepping on them - can see outside light on two doors -outdoor wrap still isn’t done -the door handsets and deadbolts aren’t even the right color and we don’t even care anymore because we are this close to asking for the doors and windows to be removed so I can board up the openings and call Rochester Colonial back out. Had a good experience one with this company out of Buffalo and took a chance with the Rochester team. Repeat no call/no shows and excuses Next to zero communication Job started 1/19/2026 and no end in sight. Update: a few doors are out of alignment and the deadbolts don’t lock. Door doesn’t have a proper reveal at trim and door strike hitting trim.
• RK

  Rick Kessler

  Feb 16, 2026
  5.0
  Everything went well...
• JM

  John Morrissette

  Oct 9, 2019
  4.0
  Windows were installed within 2 days. Windows look great and installed professionally. Julie, the office manager was always there and very helpful when needed to make adjustments to the install. Very professional. Highly recommend window world.
• MB

  Mark Bedzyk

  Jun 21, 2019
  5.0
  I had Window World replace almost all my windows. Their prices are unbeatable and the product is top notch. The salesman and installer were also excellent

Frequently Asked Questions About Window World of Rochester