Wayne-Dalton of Syracuse

Reviews

• DO

  Darrin O'Hara

  Nov 12, 2025
  1.0
  Don't waste your time like they did mine! I Called WD in late May 2025 for a new lower panel for the one rotting out on my 9100 series door. The Sales Rep (Wayne Chillson) asked me to do his job and get my ladder out and give him the name plate information of the door instead of coming out to look at it, which I did. He provided a quote and I asked him to come out to verify what he was quoting was accurate as I was not about to get caught in the "you gave me the wrong information" game. On June 6th, Wayne came out, verified the quote and I provided the deposit (50%!!!) and was told it would be about 5 to 6 weeks for delivery. On July 29th (7 weeks) I get a call from the WD office saying the door is on back-order at the manufacturer and it won't be here until about September 22nd (10 more weeks of waiting).... "Nothing we can do about it" they said. On October 16th, I called them back again. "It is scheduled to be delivered to us on 10/23. We'll call you the following week to schedule the install" they said. On November 12th, I called them back (hadn't gotten a call from them yet - shocker!) and got... "Oh, you just missed Wayne.. let me look and see what your account says." Long pause them he tells me "we just got a big delivery in... let me go through it and see if it's there and I'll get back to you".... Let's see how long before I have to call them again. From reading other reviews here... It won't help calling to speak the General Manager, because she doesn't take or return anyone's calls. I get it's a lower model door, but I certainly didn't expect even WORSE customer service from what is supposed to be a quality company.
• DE

  Donna Erkenbeck

  Sep 23, 2025
  5.0
  I had an issue with my garage door opener last Thursday. I called the office early in the morning and spoke with Nathan, explaining my garage door wouldn't close completely. Jason, the tech arrived within two hours to make the repair, and replaced the travel module. He took the time to explain what was replaced. I also received a back up call from Nathan to make sure everything was working properly. Thank you both Nathan and Jason for your prompt and courteous work.
• HA

  HERMAN ACHTZIGER

  Sep 9, 2025
  5.0
  Need a new door opener, reach out to Thomas Cummings. He had operator in stock and installed the following business day.
• KN

  Karen Newby

  Aug 21, 2025
  5.0
  I have a Wayne Dalton door.. perfect condition..... but had a new garage door opener added and weather stripping around the door installed. The salesman and the service technician were both professional, timely and knowledgeable. The price was extremely competitive and actually less than I had anticipated. This winter when my old garage door open gave me an issue, Wayne Dalton came to help within a few hours. Highly recommended!!
• MC

  Mike Chalker

  Jul 18, 2025
  5.0
  the best door company ever

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