At Essex Homes, we remain focused on redefining customer service, quality, and value, by removing the mystery, stress, and frustration from the building process. Each of the principals of Essex Homes was at one time a customer, providing us with a unique perspective to better understand your needs. We take great pride in continuing to set new standards for customer service and satisfaction. Our convenient customer selection centers also allow you to browse through many of today’s most popular products, colors, and styles, making the selection process for your new home, simple, efficient, and enjoyable.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.