"When it comes to heating and cooling your home, you’re not just buying a furnace or air conditioning unit — you’re buying a company, a customer service team, the quality and integrity they represent. Whether it’s an emergency repair, an upgrade/replacement, or a brand-new installation, it’s the total experience that counts, and that’s where Isaac excels! Whatever your situation, Isaac’s highly trained professionals will educate you about your options and help you decide which solution is best for your needs and budget. We’ve been part of the local community for nearly 80 years. And we’re proud to stand behind our heating and air conditioning products and our work."
Technicians consistently demonstrated professionalism, courtesy, and respect for customers and their homes.
Timeliness
Most customers appreciated the punctuality of technicians and timely completion of work.
Customer Service
Many reviews highlighted excellent customer service, with technicians being friendly, informative, and willing to answer questions.
Quality of Work
Customers were generally satisfied with the quality of work performed, noting thoroughness and efficiency.
Communication
Technicians effectively communicated their processes and kept customers informed throughout the service.
SH
Sharon Hogan
3 days ago
5.0
Great service! The technician was very knowledgeable and promptly fixed my furnace issue. Highly recommend this technician and company. I called 3 other businesses that I’ve used in the past and none of them had a service available and I’d have to wait 2 weeks for a service technician. With the cold temperatures this was not a viable option. I’m so thankful for Issac’s impeccable service! And I elected to purchase their GoldCare Service Plan for piece of mind. Thanks!
TC
Tim Cole
5 days ago
5.0
Tech Chris was very informative and professional. He did a great job inspecting our furnace and constantly kept me informed on what he saw. Updates on tech arrival from office were really appreciated. Isaac is a very pro company!
PM
portrait mccoy
Nov 15, 2025
5.0
When my furnace went out on a cold Friday night after trying to fix it myself to no avail, I called everyone within a 20 mile radius first thing Saturday morning and none of them could see me until Monday at the earliest. I called Isaac and they got me on the schedule for that day within 5 - 9 hours! Well, 1 hour later Ardit calls letting me know he finished up early at another job and would be here in 20 minutes if it was ok. YES, my home was freezing! Ardit was very professional, friendly, explained everything he was doing, and diagnosed the problem very quickly. He even pointed out a gas leak in my system that we'd been unknowingly living with since we moved in, in February! I appreciate Ardit so much and Isaac for getting me on the schedule quickly. The price was decent as well. Highly recommend!
BH
Barbara Harrington
Nov 11, 2025
5.0
Thermostat was nit working and therefore no heat. Alex explained his procedure for figuring out what to do. As the furnace override worked, he looked at the thermostat, where the problem was. He reconnected the wires and voila! We now have heat. Im glad we ordered the gold seal service. I have used isaac since 1983...always pleased.
SR
stevan ramirez
Nov 9, 2025
4.0
Pleased with customer service all around. I was contacted by the front office that the repair person was running late. They gave me another ETA and the repair person called when he was on his way. He diagnosed the problem and presented me with two options. He completed the repair quickly and efficiently. I was pleased with Adam MacIntyre and his professionalism.
Frequently Asked Questions About Isaac Heating & Air Conditioning
What services does Isaac Heating & Air Conditioning offer?
Isaac Heating & Air Conditioning provides HVAC, electrical, and plumbing services including emergency repairs, upgrades, replacements, and installations.
Where is Isaac Heating & Air Conditioning located?
The company is located at 3941 NY-5, Canandaigua, NY 14424, USA.
What are the operating hours of Isaac Heating & Air Conditioning?
Isaac Heating & Air Conditioning operates 24 hours a day, 7 days a week.
How can I contact Isaac Heating & Air Conditioning?
You can reach them by phone at +1 585-577-9216 or by email at comfort@isaacheating.com.
How long has Isaac Heating & Air Conditioning been in business?
They have been serving the local community for nearly 80 years since 1945.
Can Isaac Heating & Air Conditioning help with emergency HVAC repairs?
Yes, they offer emergency repair services for heating and cooling systems.
Are there any nearby places for shopping groceries before visiting Isaac Heating & Air Conditioning?
Yes, Hopewell Market and Beacon Farm Market are nearby grocery stores where you can shop before or after your visit.
Which automotive services are located near Isaac Heating & Air Conditioning?
Nearby automotive services include Master Tech Automotive, FLX RV Group, Route 247 Truck Sales & Service, and NAPA Auto Parts.
Are there places for dining near Isaac Heating & Air Conditioning?
Yes, nearby dining options include Akropolis Family Restaurant, Akropolis Ice Cream, and On The Rocks Bar & Grill.
What nearby places provide event planning or rental services?
King's Catering and Tailored Events offer event planning and rental services close to Isaac Heating & Air Conditioning.