Isaac Heating & Air Conditioning

4.8
1370 reviews

About

HVAC ContractorElectricianPlumber
"When it comes to heating and cooling your home, you’re not just buying a furnace or air conditioning unit — you’re buying a company, a customer service team, the quality and integrity they represent. Whether it’s an emergency repair, an upgrade/replacement, or a brand-new installation, it’s the total experience that counts, and that’s where Isaac excels! Whatever your situation, Isaac’s highly trained professionals will educate you about your options and help you decide which solution is best for your needs and budget. We’ve been part of the local community for nearly 80 years. And we’re proud to stand behind our heating and air conditioning products and our work."

Location

Isaac Heating & Air Conditioning
83 Olcott Road South, Big Flats, NY
14814, United States

Hours

Reviews

4.8
1,370 reviews
5 stars
1,251
4 stars
50
3 stars
13
2 stars
12
1 star
44

What are people saying?

AI-generated from recent customer reviews

Customer Service

Technicians were consistently described as friendly, polite, and knowledgeable, providing excellent customer service.

Timeliness

Many reviews highlighted the promptness of technicians in responding to service requests and completing jobs on time.

Technical Expertise

Customers appreciated the technicians' thoroughness and ability to explain issues and solutions clearly.

Mixed Experiences

While many customers had positive experiences, some reported dissatisfaction with pricing and service effectiveness, particularly regarding unresolved issues.

Overall Satisfaction

Overall, customers expressed high satisfaction with the service provided, recommending the company for future needs.
  • JL
    Josie Lemieux
    Nov 10, 2025
    5.0
    Showed up right on time, was positive and polite, got right to work, and completed the job efficiently! I bought a new furnace last year, he came to inspect it a year later, to be sure all was working well (no charge for visit) He identified a part that was faulty and had it replaced quickly. Can't ask for anything more.
  • DN
    Dan Nightingale
    Nov 8, 2025
    5.0
    Isaac was SUPER FAST responding and Anthony was TOP-NOTCH! Discovering we had NO water last night was not a good way to start the weekend. Anthony was out first thing this morning, and even after discovering that the issue was not something Isaac can do (bad well pump), he worked with us to recommend local business. He went out of his way to make absolute certain that the problem was not in the house. We have worked with Isaac for years with our HVAC and will continue to call on them and refer friends to them.
  • JC
    James Canning
    Nov 7, 2025
    1.0
    I called in October because my furnace wasn't lighting properly and I had to keep hitting the reset till it would stat lit. I was told no one could come out till November 5th. So I broke out the electric heaters. I was told it was a $150.00 service charge, I said fine and I assumed any materials needed would be added on. NOPE, with tax it was $170.00 just to have him come through the door. Look at it a few minutes and tell me he thinks it just needs to be cleaned then gives me a quote for a total of $399.00 for the cleaning. So, if there is anything more than a cleaning, because he only thinks it just needs cleaned, then that cost will be added too. No thanks. I don't think that's reasonable at all. Especially when the site has free estimate. My estimate cost me $170.00
  • WT
    William Tompkins
    Nov 7, 2025
    5.0
    Zander amazed me with his perseverance determination and professional ability as he repaired our faulty oil burning furnace. He had to drive a very long way to a remote hunting cabin in the rural southern tier of NY, find it in the dark and enter and find the furnace by himself, as we were not able to meet in person. Zander went above and beyond with his communication with our group, as cell phone service was only available outside of the cabin well into the back yard. NYS deer opener is next weekend and we will now have a group of 10 cousins and friends enjoying a warm and comfortable week instead of a cold and damp miserable day or two. Zander deserves the highest grades possible and has our heart felt thanks for his efficient and honest service.
  • AF
    Alex Fervan
    Nov 6, 2025
    5.0
    I recently had an Isaac’s HVAC technician come out to my home, and I couldn’t be more impressed. He was extremely knowledgeable and took the time to explain everything in a way that made sense. You could tell he really knew what he was doing and cared about doing the job right. On top of that, he was kind, respectful, and genuinely easy to talk to. It’s not often you run into service professionals who are both skilled and personable, but he absolutely was. I’ll definitely be using Isaac’s again and highly recommend them to anyone who needs HVAC work done.

Frequently Asked Questions About Isaac Heating & Air Conditioning

What services does Isaac Heating & Air Conditioning offer?

Isaac Heating & Air Conditioning offers HVAC services including heating and cooling system repairs, upgrades, replacements, and new installations, along with electrician and plumbing services.

Where is Isaac Heating & Air Conditioning located?

Isaac Heating & Air Conditioning is located at 83 Olcott Road South, Big Flats, NY 14814, USA.