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Brand Certified

Isaac Heating & Air Conditioning

4.8
(1564 reviews)

Business Details

83 Olcott Road South, Big Flats, NY
14814, United States
(607) 301-1355

About

HVAC ContractorElectricianPlumber
"When it comes to heating and cooling your home, you’re not just buying a furnace or air conditioning unit — you’re buying a company, a customer service team, the quality and integrity they represent. Whether it’s an emergency repair, an upgrade/replacement, or a brand-new installation, it’s the total experience that counts, and that’s where Isaac excels! Whatever your situation, Isaac’s highly trained professionals will educate you about your options and help you decide which solution is best for your needs and budget. We’ve been part of the local community for nearly 80 years. And we’re proud to stand behind our heating and air conditioning products and our work."

Location

Isaac Heating & Air Conditioning
83 Olcott Road South, Big Flats, NY
14814, United States

Hours

Reviews

4.8
1,564 reviews
5 stars
1,424
4 stars
61
3 stars
14
2 stars
14
1 star
51

What are people saying?

AI-generated from recent customer reviews

Service Quality

Most customers praised the technicians for being knowledgeable, professional, and efficient in resolving issues.

Communication

Customers appreciated the clear communication and updates provided by the technicians during service.

Timeliness

Many reviews highlighted the prompt arrival and quick service turnaround, often addressing urgent issues on the same day.

Mixed Pricing Feedback

While some customers felt the pricing was fair for the quality of service, others expressed concerns about high charges for repairs.
  • JO
    June Owens
    2 days ago
    5.0
    Jerome was a very nice person this morning he got to my house at 8am ready to start the job he put his shoes cover on before even coming into to my house. Yes he introduced herself in what he would be doing very polite Manner man yes he came and noticed me that he was turning my water off Turn it down to he was finished with the water tank I informed him that I wasn’t gonna be home most of the day I told him if ge need a drink I had water Dispensers and left him. Glass on my counter top. When Jerome was finished with the water tank he explained everything on the tank showed me where he put the directions that’s on a slot Everything’s done he cut the water on in my kitchen to make sure there was no air bubbles and I went and cut the sink on in the bathroom as well very much pleased with his job
  • HM
    Hailey M
    Feb 17, 2026
    5.0
    Gavin was great! Straight forward answered mine and my boy's questions with no hesitation. I'd definitely would have him back again! My whole experience with isaac from the service call to the installation of my new furnance has been great. I highly recommend them!
  • DI
    Dana I
    Feb 15, 2026
    5.0
    George was early, courteous, knowledgeable, and was able to offer us a maintenance deal for our Rheem furnace that I believe will benefit us in the future. He cleaned our system and checked for any issues. We noticed a difference immediately in how the furnace ran.
  • RR
    Rachel R
    Feb 13, 2026
    5.0
    Very knowledgeable and helpful. The tech answered all my questions and gave me a better understanding of how our system operates. He also gave us good troubleshooting tips and future services we might need and why they are important.
  • RC
    Robin Clarke
    Feb 9, 2026
    4.0
    Technician was fine. He was also appalled at the lack of accurate information fom Rochester office to the local office specifically not ordering a filter for my furnace to complete the maintenance job. So now I have to once again schedule another time for him to finish the job completely. 3 years in a row! Livid with the main office incompetence, rudeness and lack of professional service.

Brand Certified Facts from Isaac Heating & Air Conditioning

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Certified February 22, 2026Yext Knowledge Graph
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