Modern Carpet and Flooring

Reviews

• DC

  David Cardin

  Feb 2, 2026
  1.0
  Horrible experience with this company. They were hired by my apartment complex to recarpet my three bedroom apartment. First three installers left behind a large lump in the living room carpet, a sunken piece and four breaks in the hallway, and an untucked break in the bedroom. After complaining, they sent two different installers who did stretch out the living room carpet, but were not successful in repairing the hallway carpet. Then they sent a different installer to put in a new carpet in the hallway. That carpet looked like it was a different shade from the other carpeting. They sent a manager out who concluded that the carpeting in two bedrooms was put in at a different angle from the carpet in the hallway and remainder of the apartment. They offered to again replace the hallway carpet. And it still looks a different shade. Four different installers and two managers and I am left with a carpet that looks different from room to room and there are many visible breaks. I wish I had kept my old carpet. Had I been paying for this (instead of my apartment complex) I would be suing them in small claims court. I was told that they subcontract out their installers and that is why I saw four different installers. Modern Carpet responded saying that I approved the final install and that is not true. I simply signed that work was done. And the sales representative was not there at the conclusion of the job, only at the beginning. And I never told my apartment complex that I was satisfied with the end result. Quite the opposite! Four separate visits and I am left with carpeting that is a shade different from room to room. And they think that should be satisfactory. It's not. I have lived in apartments all my life and have never experienced anything like this.
• PD

  Pam Dodson

  Oct 24, 2025
  5.0
  Great experience from start to finish. Replaced the flooring in several rooms with vinyl flooring and carpeting. All done in 3 days. Brandon and Bill were courteous and meticulous. Kelly and Mindy in the office were both very helpful. Thanks, guys!
• GG

  Gia

  Mar 12, 2025
  5.0
  Mindy and her team can be counted on for a job well done. Quality, professionalism, and a timely response always provides us with an exceptional customer service experience. Highly recommend doing business with Modern Carpet!
• LC

  Loretta Cook

  Apr 27, 2022
  4.0
  Customer Service worked hard to resolve issue

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