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Comfort Windows & Doors is New York’s premier replacement window and home improvement company. We’re proud to have been part of your community for more than 40 years. Family-owned and operated, we’ve built our home improvement company around our signature product, custom vinyl replacement windows, which we make ourselves right here in New York state.
We strive to bring high quality, locally made products installed by experts with skill and integrity. Whatever your dream is for your current home, we can help you bring it to life. If you are in need of windows, doors, siding, bathrooms, sunrooms, decking, roofing and more; visit us at our local showroom and we'll help turn your dreams into reality.
Some customers reported negative experiences with sales representatives, citing unprofessional behavior and misleading information regarding financing and product details.
Installation Quality
While many reviews praised the professionalism and efficiency of the installation crews, several customers expressed dissatisfaction with the quality of work, including issues with drafts, improper installations, and lack of follow-up on repairs.
Customer Service
Customers frequently noted poor communication and responsiveness from the company, particularly regarding follow-ups and resolving issues after installation.
Overall Satisfaction
Despite mixed reviews, many customers expressed satisfaction with the final products and the professionalism of certain crews, indicating a divide in experiences.
AW
August West
6 days ago
1.0
I invited comfort windows, and doors into my home to replace doors and windows. My neighbor had work by them and raved about their treatment and respect to him in his household. My experience was the opposite upon arrival to my house the salesman trash, talked my home , then began giving me a long pitch which included badmouthing competitors like Anderson, windows, window, world, and Home Depot. Many of the facts the salesman provided have turned out to be false, which left me with the feeling he really did not have any knowledge or skill to what he was selling. It’s almost like he had a grudge against others for being let go for his lack of talent was my perception. The advertise financing special, which caught my eye on the television initiated. This potential upgrade was all smoking mirrors. The financing rates I was offered were exceptionally high. The first price I was given was a cash price when I asked about the financing. All the numbers became incredibly inflated and not just that three cents. You see at the gas pump. The following day I received a message from the sales person telling me he’ll offer me the cash price and a financing rate that was 7% higher than what was advertised on the television and confirmed by the appointment center. Two weeks later I receive another text from the salesman. One rejected and given him the reasons as mentioned above that I had no reason to believe any of his knowledge was true, and it lost faith in him. I began to receive less than professional texts. They were black eye to comfort windows and doors as much as I was curious to call the company asked for Fritz and say did you send me a bad sales person the return messages to me have killed that maybe you’ll have better luck but if they tell you, a guy named Craig is coming to do your estimate. I would highly suggest you ask for a more qualified Customer friendly person who can serve you in the best way for the time you were going to invest with them to give you a sales quote.
To save you some time and effort the first person you deal with from them is nothing but a pre-qualifying sales person very small that a knowledge the time you have set aside to meet with them to get a quote for your home you will learn very quickly they need to send the second person out to actually measure the openings properly. Time is money time is valuable comfort windows and doors and Craig do not care any bit about your time your value. The only thing they care about is your dollar.
JC
Jerome Carr
Dec 2, 2025
2.0
Had three large sliding windows installed. The installers were prompt and professional. After the completion I had multiple revisits to track down why my new windows were draftier that the old windows.
By the fourth visit it was found that the draft was coming through the weep holes. The fix at this time was to caulk one of the two weep holes in each window. This cut the draft back by alot but ofcourse the other weep holes were still letting through draft. One would think that the company would come remedy the issue by installing new weep hole covers. Many week later there has been no follow up and my 8400 dollar project has product with very poor functionality.
AZ
Anthony Zenobio
Nov 26, 2025
5.0
Very professional with installation and explanation of the job.
AM
Anna Myers
Nov 14, 2025
5.0
Frank and his crew replaced 2 entry doors and installed a bay window. They were so professional and friendly. Frank kept us updated on the progress and they were so accommodating when they ran into unexpected issues that often arise with such projects. Can’t say enough about the attention to detail and all the actions they took to make the best of a less than great situations that came up. I am confident the adjustments they made are going to save us a lot headaches in the future. Totally appreciate them and it was a complete pleasure! Thank you!
TT
tundefawibe
Nov 7, 2025
5.0
⭐️⭐️⭐️⭐️⭐️ Excellent Siding Job!
I couldn’t be happier with the siding work done on my house. From start to finish, the team was extremely supportive and professional all through the project.They communicated clearly, showed up on time, and handled every detail with care. The finished job looks amazing my home feels brandnew and the craftsmanship truly stands out. I highly recommend this team for anyone looking for quality work and outstanding service.
Frequently Asked Questions About Comfort Windows & Doors
What products and services does Comfort Windows & Doors offer?
Comfort Windows & Doors offers custom vinyl replacement windows, doors, bathroom remodels, siding, sunrooms, decks, roofing, and more home improvement services.
Where is Comfort Windows & Doors located?
Comfort Windows & Doors is located at 27 Warehouse Row, Albany, NY 12205, USA.
What are the business hours of Comfort Windows & Doors?
Comfort Windows & Doors is open Monday to Friday from 8:30 AM to 5:00 PM, and Saturday from 9:00 AM to 2:00 PM. They are closed on Sundays.
Does Comfort Windows & Doors offer financing options?
Yes, Comfort Windows & Doors accepts financing along with other payment options such as cash, check, Mastercard, and Visa.
How long has Comfort Windows & Doors been in business?
Comfort Windows & Doors has been serving the community since 1979.
Is Comfort Windows & Doors accessible for people with disabilities?
Yes, the company provides wheelchair accessible entrances and parking.
Can I get an online estimate from Comfort Windows & Doors?
Yes, Comfort Windows & Doors offers online estimates for their services.
What nearby educational institution specializes in carpentry that customers might visit?
Empire State Carpenters Apprenticeship is a nearby educational institution focusing on carpentry, useful for customers interested in skilled craftsmanship.
Are there any home improvement stores near Comfort Windows & Doors?
Yes, Comfort Showers & Baths is a nearby home improvement store specializing in bathroom remodeling and retail products.
What nearby fitness centers can customers visit before or after their appointment?
Customers can visit nearby fitness centers such as Ace Gymnastics and Albany Movement & Fitness, which offer gym and sports recreation services.