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Customers praised the professionalism and friendliness of the sales and installation teams, highlighting their helpfulness throughout the process.
Installation Quality
Many reviews noted the efficiency and thoroughness of the installation teams, with several customers expressing satisfaction with the quality of the work and the cleanliness after installation.
Product Satisfaction
Overall, customers were pleased with the quality of the windows and doors, noting improvements in energy efficiency and aesthetics.
Communication Issues
Some customers reported challenges with scheduling and communication, particularly regarding lead times and follow-up on issues after installation.
Warranty Concerns
There were complaints about the warranty service and responsiveness to issues after installation, with some customers feeling unsupported.
CS
Chris Stancil
Dec 28, 2025
5.0
Unbeatable prices and amazing customer service from start to finish. From scheduling, to in-home consultation, to installation, the entire process was smooth and professional. We wish we would have called sooner! Thanks Patrick, Amy, and the installation team.
SW
Sierra Waechter
Dec 9, 2025
5.0
Austin, Eric and Mike installed my windows and new sliders and they did an excellent job! They were very efficient and made the whole process easy. Everyone in the office I communicated with was great, I would recommend!
TW
Tony Wildey
Nov 25, 2025
5.0
Patrick came to our home and measured everything out for the new windows. He was meticulous in his measurements, was very interested in what we were wanting to change or upgrade, and suggested things that would make our home better! There is a bit of a wait he said for the windows to be custom ordered and manufactured.
A couple of months and everything was ready to be installed and the gentlemen showed up for their appt to install. I am a very hands on guy and watched closely the process. They were careful not to make a mess during the upgrading and installing and were also very curious and professional.
Everything went well and in a couple of days it was all done!
After they left I began painting our house for the winter months and as I was painting I noticed the caulking and rest of the installation of the windows. They did a great job!!!!
I recommend them highly for your window upgrades!
Half the price of Windows by Andersen and quality too! Real quality! Thanks Patrick! Thanks Brandon!
RA
Rosalba Arango-Johnso
Nov 8, 2025
5.0
Branden, Austin and Eric were the installers today. They were at my house early and got to work efficiently. I was surprised how fast they installed the 10 windows. They were also organized and friendly while maintaining professionalism. I thought I was in for a long and overstimulating day. It was not at all. Thank you all!
NN
No Name
Nov 4, 2025
4.0
I give the installers - Austin, Mike and Eric - Six Stars - I give the company it self - Three Stars because lead time and scheduling is very questionable. I had to call the sales person and the company it self to beg for my windows to be installed on the earlier side of the 11 to 16 week lead time because I found out I need to have surgery towards the end of their lead time. I was treated like I should be the grateful one and my business was not appreciated. Seven windows is not a shabby purchase. I would like to have the other half of my house done in the spring. I will have to place my order in February and hope it will get done by the end of Spring (June). I do not treat any of my customers like that at either one of my jobs. I am concerned that if I have any problems with these windows during the upcoming winter - what is the lead time and will I be treated poorly then too. 😐
Reply to Window Worlds Response to my review:
I truly feel as if I did not push for an earlier date, this job would have went to the 16 week end of the contract and I would have been trying to recover from surgery while the construction was happening. When I learned that I going to be unavailable for the later part of this agreement I did call three time in five days. Vikki, you did get back to me once and the office manager got back to me once. It was handled and scheduled within a two week period. I do appreciate your efforts and the fact that the windows showed up in the warehouse. Please let me know if you are to offended to do the other 5 to 7 windows in the spring. So, I can get moving on some other bids and planning. Thank you.
Frequently Asked Questions About Window World of Reno
What types of payment methods and financing do you offer?
We offer a variety of payment methods and financing options (subject to approved credit) depending on promotional period. Please contact us for more information regarding available options.
Will the replacement windows be installed from the inside or outside?
The majority of our replacement windows are installed from the outside. In some situations it may be necessary to install from the inside. On the day of installation, your installation expert will assess your unique situation and explain the process that will best suit your home.
Do you install replacement windows year-round? If so, will I lose a lot of heat/cooling at the time of installation?
Window World installs replacement windows year-round. An average installation will take only one day. Our crews install one window at a time and are trained to do what they can to minimize heating/cooling loss. The energy savings from your new windows will recover any incremental energy costs incurred during their installation many times over during their lifetime.
How can I prepare my house for my replacement windows?
Please take down curtains, blinds, or any other window treatments. Security sensors should also be removed and turned off by your security company. Please provide our installation expert with a clear path to the window(s) being replaced by moving anything that may be in the way. It is also advisable to remove all wall decorations from the walls close to the windows as they may fall during removal or installation.
How long will it take to get my replacement windows? How much time should I allow for the installation?
Since every window ordered is custom-built to fit your home and design choices, manufacturing times vary. Once delivered, the type of window being installed and the type being removed help determine the amount of time needed to complete the job. On average, each window takes about 30 minutes. Trim work and cleanup will require additional time to complete. An average job will take a single day.
What type of warranty is available for my windows?
All windows and patio doors we sell come with a manufacturer’s lifetime limited warranty and a repair labor guarantee, good for as long as you own your home! Contact us or see our warranties page for more details.
What happens to my old windows?
After installing your new replacement windows we remove all old windows from your property and dispose of them properly. If you wish to keep your old windows or storm windows, please notify the installation crew as soon as it arrives for your installation.
What do I do if there is a problem with the windows?
Most of the issues encountered by our customers are easily corrected and don't necessarily mean that there is a problem with your window. You are always welcome to contact us for help.
What products and services does Window World of Reno offer?
Window World of Reno offers ENERGY STAR replacement windows, exterior doors including patio, French, and entry doors, as well as window and door installation services.
What are the business hours for Window World of Reno?
Window World of Reno is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
What payment methods are accepted and is financing available?
They accept cash, check, Discover, MasterCard, and Visa. Financing options are also available subject to approved credit depending on the current promotional period.
How are replacement windows installed at Window World of Reno?
Most replacement windows are installed from the outside. However, installation experts will assess each unique situation on the day of installation and explain the best process for your home.
Can replacement windows be installed year-round and will there be significant heat loss during installation?
Yes, replacement windows can be installed year-round. The installation typically takes one day and is done one window at a time to minimize heating or cooling loss. Energy savings will outweigh any temporary costs.
What warranty options are provided with windows from Window World of Reno?
All windows and patio doors come with a manufacturer's lifetime limited warranty and a repair labor guarantee valid for as long as you own your home.
How does Window World of Reno handle removal of old windows?
After installation, all old windows are removed and properly disposed of. Customers wishing to keep old or storm windows should notify the installation crew upon arrival.
How can customers prepare their home for window installation?
Customers should remove curtains, blinds, or other window treatments and have security sensors turned off by their security company. Provide a clear path to the windows and remove nearby wall decorations.
What nearby places can I visit before or after my appointment at Window World of Reno?
Nearby you can visit River Rock Christian Fellowship or The Gathering if interested in local religious organizations. For fitness enthusiasts, USA Fit Kids, Purely Pilates Studio, and DTR Fitness are close by. You might also enjoy visiting High Mark Distillery for a local brewery experience.
Are there nearby services that might complement my visit to Window World of Reno?
Yes, local services nearby include International Minute Press - Reno for printing needs, Options Veterinary Care if you have pets, and Minuteman Press for business printing and marketing support.