Sierra Air Inc.

Reviews

• JA

  Jim Adamski

  4 days ago
  5.0
  My system is 21 years old—I’ve been nursing it for a while with three previous repairs (other Companies)—it finally stopped producing heat. I emailed Sierra Air after 8 and got a quick response. After discussing my needs we decided on a next day service inspection by Logan and system design specialist Josh—as I wanted to price a new system. I was kept apprised of the arrival time. They hit it on the mark. Complete inspection performed with my tech - Logan guiding me through his findings using his telescoping camera. He explained everything in detail. Much to my dismay it was beyond repair as the blower motor seized and fan broke. In addition the combustion chamber showed signs of rust and corrosion due to condensation —all was visible using the camera. After a comprehensive discussion with my Logan and Josh I decided to replace my system. From the get-go the encounter was simply amazing—friendly, knowledgeable, professional w all my needs addressed and questions answered. I came into service call prepared with hours of online research—the SA team impressed me with their detailed expertise and expanded my understanding of my current system failures and what a new system would provide for me. Awesome in every respect. I would recommend Sierra Air ten-fold to my friends and neighbors. When I thought I would need a new system Sierra Air was my first and only call. It all stemmed from a Friday 9 pm call over five years ago. I had called SA as my furnace was acting up. In know to him I self fixed the problem as the cabinet front panel got dislodged. In our conversation I realized I was talking to the OWNER! I asked him why he was working late on a Friday. He said he sent the office home — “I can handle it.” I told him I was impressed with his leadership and when I ever needed a unit I would call him. So I kept my promise. After getting my new system I can absolutely say that Logan my Tech, Josh my design specialist, Jesse’s my installation lead and his two assistant were absolutely professional, knowledgeable and enthusiastic— it all starts at the top. An entire new system costs a pretty nickel these days (no pennies). I’ve never felt better about spending it!
• ZM

  Zona Mlakar

  5 days ago
  5.0
  Had a wonderful experience yesterday meeting the plumbing technician, Devon, so professional and personable. After doing a multi point inspection, and noting my concerns, he discussed my options in a way I clearly understood. Before he left, he even educated me on a couple animal / water facts I was not aware of. Thank you, Devon, I most certainly will request you for my future plumbing repairs.
• JC

  J C

  6 days ago
  5.0
  I’ve been a client of Sierra Air for over 6 years as part of their maintenance program to maintain my HVAC and Aircon. They come twice a year to do maintenance, change the air filters and recommend any repairs. This month, Taylor Hines, was my technician. He was professional, courteous and most important, very knowledgeable about my home systems. He did make recommendations on additional maintenance I should consider to ensure that my systems continue to work optimally. In general, the Sierra Air staff are great to work with and I highly recommend to signup for their maintenance program. HVAC and Aircon systems are very expensive to replace, so it’s important to maintain them on a regular basis.
• WL

  WING S LEE

  Nov 8, 2025
  5.0
  The condenser drain line backs up the float and it trips the thermostat to a Black Screen again (1st time was Nov. 2022 & 2nd time was Nov. 2025). Recommends (future) to install a Condenser Trap or Condenser Pump to alleviate any future drainage blockage. I (walked with a cane) had visited the building at the new location last Tuesday at 12:30 P.M. and found plenty of parking slots available for the western entrance still under construction (no signage) and walk down to the central entrance and found it was locked (again , no signage). The eastern entrance (is closest to the Loading Docks but offers no public parking slots) which I gave up and walked back to my parked vehicle to go home. Which I left an email requesting service to a Black (Blank) Screen Thermostat. I tried twice calling (5566 #) which had no response and tripped the time response allotment - which hangs up the incoming service call. The previous office location at Longley Lane was more Public Friendly but parking was very limited. I didn't want to waiting (3 months) untill late February or early March to fix the thermostat and Winter Maintenance Checkup, therefore, I allowed the $19 service call to repair / replace the current thermostat problem before the actual Winter Storms comes into events. Michael Matilainen made a temporary fix to alleviate the thermostat via reroute the electrical wiring and obtain the necessary parts to repair the Condenser Drainage Problem ~ to schedule a future repair date. Many thanks to Michael M., for his immediate response to my family at this location of four (I'm 76 yo and the youngest is 9 yo). And the hardest winter season hasn't occur yet.
• GJ

  Greg Johns

  Oct 30, 2025
  4.0
  Mat was very helpful and easy to talk with during the site consultation. He answered all of my questions. He arrived on time. The larger pain point appears to be the front end resource management. This is a large company and it invests in systems that help manage customers and potential customers. The issue is that these systems are not well configured and there is redundancy that the consumer inevitably pays for in time and money. As an example, don't automate emails with phone numbers for confirming bid proposals and scheduling that then route the consumer through two additional pass-alongs with no front-end accountability when the third layer doesn't reach out for scheduling as indicated by every other layer. For me, this created a forestall of installation, which Mat very graciously worked to get addressed/resolved. Mat's role shouldn't be chasing down the loose threads from the front end. Other than that (oh, and they told the technicians to be here between 8-10 the day of, but told us they'd be here between 7-830 the day of, as another example of ducks that aren't in a row), this company executed and did a great job of paperwork, installation, review, tweaking, and tidying up. And, again, Mat executed perfectly in his role and communication. The technicians, Nathan B. and Chris L. were professional, well-kempt, courteous, and diligent. They were a pleasure to have at our house working and took care to make sure all was proper and right. It's rare that techs. give the owner a chance to review and assess and then respond with, "Yes, we can," or, "Yes, we will do that for you." It says a lot about them as professionals. This is a good company, with great employees. Just expect some inefficiency related to scheduling.

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