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Quality First Home Improvement

4.4
(394 reviews)

Business Details

4840 Mill Street, Reno, NV
89502, United States
(775) 252-2553
https://www.qualityfirsthome.com/

About

General ContractorGutter Cleaning ServiceWindow SupplierRoofing ContractorWindow Installation ServiceSolar Energy Equipment SupplierExterior PaintersInterior PaintersGutter Installation Service
Founded in 2005, Quality First Home Improvement is your one-stop source for all your exterior home improvement in Reno, Nevada and surrounding areas. Quality First Home Improvement specializes in roof replacement, window installation, and TEX-COTE® coating installation. If you are ready to give your home an update while simultaneously saving on your monthly energy costs, contact Quality First Home Improvement in Reno to schedule a free in-home consultation. Financing is available for all types of credit – talk with our representative for more information.

Location

Quality First Home Improvement
4840 Mill Street, Reno, NV
89502, United States

Hours

Reviews

4.4
394 reviews
5 stars
317
4 stars
14
3 stars
5
2 stars
7
1 star
51

What are people saying?

AI-generated from recent customer reviews

Sales Practices

Customers reported aggressive and persistent sales tactics, including unwanted calls and pressure during consultations.

Installation Quality

While many customers praised the installation quality and professionalism of the crews, there were significant complaints about poor workmanship and unresolved issues post-installation.

Customer Service

Numerous reviews highlighted a lack of responsiveness and follow-through from customer service, particularly regarding warranty claims and communication.

Pricing Concerns

Several customers noted that the pricing was significantly higher than competitors, leading to perceptions of being overcharged.

Mixed Experiences

Overall, customer experiences varied widely, with some expressing satisfaction with the products and service, while others reported serious issues and dissatisfaction.
  • TD
    Toni DuBreuil
    Feb 11, 2026
    2.0
    I had PLANNED to use this company to replace some doors in my home. Life circumstances changed and now my family cannot afford it. I have told the sales representative this THREE SEPERATE TIMES. They will NOT stop calling me and now, today, February 11th, 2026, I repeated myself for a fourth time to the sales representative, only for him to respond with "are you going to let me finish?" No, sir. As a matter of fact, I am not. I will now NOT be using this compant for any work on my home. The only reason I didnt give 1 star is so that the company couldn't have it removed as a false review. Tread with caution when even expressing INTEREST in having them work on your home. PLEASE find a better way to update your systems. Since posting this review i have been called 6 more times.
  • RR
    Ryan
    Dec 31, 2025
    1.0
    DO NOT GIVE THIS COMPANY YOUR CONTACT INFORMATION. YOU HAVE BEEN WARNED. I sent a few companies a request for quotes for a patio cover. The patio cover was completed by a separate local company over a year ago. I get daily calls from Quality First Home Improvement from different\private numbers at dinner time. Asking to be removed from their list does not change anything. Last company I would ever do business with.
  • DM
    Diane Miniel
    Nov 21, 2025
    5.0
    Quality First ProVida windows were installed in October of 2023. We were expecting a difference in our energy bill, which remained about the same while everyone else's bill was rising a lot. What we didn't expect was the significan noise reduction. The road behind our backyard is a semi-trailer thoroughfare. The windows reduced the noise to a low rumble, more felt than heard. Excellent quality, beautiful appearance, and practical construction (cleaning, opening, and closing). We just purchased exterior doors because we were so impressed.
  • TW
    Tony Wildey
    Oct 13, 2025
    5.0
    Patrick came to our home and measured, checked, and then educated me on window replacement. He is a vet so we immediately connected 🙂 Then he quoted our 14 window replacement and it was very competitive! One of our requests was to replace two picture windows with ones that opened. Again the quote was competitive! He ordered our windows and when they arrived he scheduled our install. Brandon and the crew came to install the windows and they worked hard for two days getting them installed to perfection! The thing that amazed me was that I planned on painting our house after the window installation myself. Well when I started to paint, I noticed the quality in their workmanship! It was easy to paint around the windows because the caulking was done well and made painting easier! Over all, their work from beginning to end was top notch and half the cost of our local Anderson guy!!! I recommend them highly!! Thanks Window World of Reno!! Thanks Patrick and Brandon and crew!!
  • JM
    Josh Mathews
    Sep 12, 2025
    1.0
    I had a consultation about a year ago because I was interested in new windows and HVAC. I did not move forward because it is currently out of my price range. I informed them that I will reach out when I'm ready. Since then, I have been called repeatedly with sales calls and every time ask them nicely to please remove me from their list and I will reach out to them when I'm ready. I just got yet ANOTHER CALL and the sales woman was rude, scoffed and just hung up the phone. I can't speak to the service they do, but the sales team is rude, relentless, and does not respect my wishes to be left alone and I am very upset about their repeated attempts to sell me after I have said NO!!!! Needless to say, when I do get my windows and HVAC done I will NOT being through them because of this alone.

Frequently Asked Questions About Quality First Home Improvement

What services does Quality First Home Improvement offer?

Quality First Home Improvement specializes in roof replacement, window installation, TEX-COTE® coating installation, home painting, solar panel installation, gutter installation, and more exterior home improvement services.

Where is Quality First Home Improvement located?

Quality First Home Improvement is located at 4840 Mill Street #1, Reno, NV 89502, USA.

Brand Certified Facts from Quality First Home Improvement

Quality First Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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