Rain Water Conditioning of Las Vegas

Reviews

• SA

  Syed Ali

  Nov 14, 2025
  5.0
  Got my water softener installed a few weeks back. Joe came out and installed the system and is been life changing immediately you feel the difference. Pricing was great and service was amazing. Joe was great all around and I have recommend this company to a couple of my close friends.
• SD

  Scott Dou

  Nov 13, 2025
  5.0
  I inquired about water softeners and had Joe come out for a site visit. After going over everything, I decided to move forward with the installation on the same day. He had all the equipment ready in his van and completed the install in less than 30 minutes. The process was quick, smooth, and professional. Pricing was very upfront and transparent with no sales pressure or upselling at all. Joe was knowledgeable and made sure everything was working before leaving. He even mentioned than he had worked on numerous houses in my community and was familiar with my floorplan. As for a first-time user of water softeners, I am extremely satisfied with the result. My family’s skin and hair have never been better in Las Vegas.
• MB

  Mike Ballweg

  Oct 13, 2025
  1.0
  Terribly rude personnel and unprofessional office people [Olivia in particular] - hung up on me trying to discuss and offer sending an email proving GE was paying warranty claim. They do not take responsibility for their service contract and warranty support for GE. They are listed as the authorized repair and warranty company for Las Vegas for GE water softener. Purchased a brand new, water softener shipped from GE missing a part critical for operation. I called and filed the claim with GE and GE sent authorization to Rain of Las Vegas to come out and verify the claim, provide the missing part, and install it. EVERY STEP OF THE WAY this company has refused to do any legwork and insists the customer talk to GE directly and they wash their hands of any of their responsibility of their contractual obligations to work with GE to obtain payment. I have emails in writing from GE stating they approved payment of the repair and labor and yet Rain is sending ME invoice to pay for the part 'because GE didn't pay them for it." I followed all steps of the warranty process and RAIN doesn't want to do their part. GE compensates RAIN directly through their agreement but RAIN either doesn't know how to get the bill paid to them from GE and/or wants the customer to do THEIR job. I'd advise steering clear of these people. Rude staff that take no responsibility and are threatening to send me to collections for $76 even though I have emails from GE stating they were paying RAIN. The repairman they sent was competent and did do a good job of replacing the missing part. In other words, they are mad at ME because they aren't getting paid by GE for whatever reason and expect me to do their work for them. ****UPDATE: RESPONSE TO OWNER. OLIVIA did not reach out to me, I called HER. She wasn't interested in resolving anything. She insisted I call GE because she can't get anywhere with them. You are the warranty provider for GE. The part was NOT in the packaging materials or in the factory sealed box. You have my phone number. If you would like to call me so I can provide you with the email from GE stating they are paying for the service call/repair, then please contact me. If you do not contact me, then it's obvious you have no desire to resolve the situation. Based on the conversation with Olivia, it sounds like you do not have a good relationship with GE though you are their authorized warranty/service provider for Las Vegas. I have personally found GE to be pleasant to work with and helpful. Olivia did nothing but complain to me that GE wouldn't return her calls or emails - perhaps it's her attitude? Again, I have written proof and a valid warranty claim authorization from GE that I would have been happy to email to your company had Olivia not been rude, dismissive, and hung up on me mid-conversation.
• SW

  Steven Whitley

  Oct 6, 2025
  5.0
  Rain Water Conditioning of Las Vegas delivered excellent customer service from start to finish. Technician Shawn was outstanding—professional, patient, and clearly knowledgeable about both water softeners and RO systems. He gave us an authentic, very detailed explanation of the equipment and services, answered every question, and even provided samples to help us compare results. Most importantly, there was zero pressure. Shawn simply presented facts, explained options, and let us decide what fit our needs for a new-build home. We really appreciated his genuine care and the way he made a complex decision feel easy and transparent. Thanks to Shawn and the Rain team, we’re confident we’ll be enjoying clean, great-tasting water for years to come. Highly recommend Rain Water Conditioning—and especially Shawn—for anyone considering a softener and RO in Las Vegas.
• CC

  Carmen

  Oct 3, 2025
  5.0
  Nickole was super thorough in helping us find the right water softener. She is highly knowledgable and made sure that we were well taken care of in the purchase process as well as getting an install set up and providing us our options. Demetri came out to install the unit, and I can't recommend him enough. He is an expert in installing units and treating people kindly and right. He is timely and goes above and beyond to makes sure that you are well taken care of and goes the extra distance to provide you insights into how to spot anything out of place, maintain healthy systems, and any future maintenance. He is someone you can trust and is passionate about helping people. I would recommend him specifically to anyone in need of an install or making sure something is done right. Very grateful for the experience that Nickole and Demetri provided

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