Goettl Air Conditioning and Plumbing Las Vegas, NV

Reviews

• MM

  MsLedet

  2 days ago
  5.0
  This is my second time working with Goettl. The first time, I had to install a new Hvac system three years ago. This time a water leak which was underground. You can imagine my dismay! Helbert was extremely patient and explained the best options in my situation as a condo owner. John, the manager, showed extreme compassion during this stressful situation explaining the process and confirming the work that would be done and assured me it would be taken care of. The two gentlemen who completed my repairs were pleasant and professional. (Zach and Adolfo) They did an excellent job of cleaning up my place after they were finished.
• MF

  Mr. & Mrs. Fujishige

  Feb 23, 2026
  5.0
  Be prepared…I’m sure this will be lengthy. (: Where do I begin? To start, I just wanna point out how awesome Goettl is in general, with me having to reschedule the specific appointment a few times. But I fully believe that it was for a great reason. That reason being, our amazing tech. “KEVIN MARTINEZ!” I received a courtesy phone call, with a 35 minute eta. Right off the bat, Kevin had such a friendly voice. Very kind! And I greatly appreciate that! When he arrived, he gave another courtesy call to ask which garage he was able to park in front of, since we live in a townhome community. Something I also greatly appreciated! As I have had neighbors do work on their units and the techs weren’t so considerate. Knock-knock at the door. We were greeted by the BIGGEST & WARMEST SMILE (: and a very cheerful “hello,” something you rarely ever find these days. He said hello and handed me a plush Sadie and a Flash Light, all while sharing about the history of GOETTL and the significance of each item. I welcomed him in and it was nothing but laughter and educational moments from there on out!!!!!!!! I also want to add that his Islander/Local hospitality & customer service just radiated off of him, it was instant and it was genuine. How do I know!? Well, for one, I was born and raised in Hawai’i, and after the ten thousand questions that I had asked (because I was comfortable enough to ask specific questions), to going back and forth in the paperwork process (literally back and forth) because of information input changes etc., Kevins patience remained and his understanding of my need to be thorough, was again, greatly appreciated! HE HAS GREAT COSTUMER SERVICE AND AWESOME WORK ETHIC! What started off as a scheduled maintenance appt., turned into a scheduled home improvement project. And I am completely alright with it, because it needs to be done. But also because, Kevin just created a very calm, comfortable and fun experience. He was also very RESPECTFUL & CONSIDERATE! I’m not sure if it’s required, but he automatically covered his shoes prior to entering the house, no questions asked. That was a first for us!! He was also very apologetic about the insulation that fell from the attic during his in and out of the area. Which may I add was little to none. Regardless, he was so very respectful of our space and considerate in maneuvering himself around to avoid creating any kind of a mess. I shared with him that it was NOT a problem, just as long as he is able to get in and out SAFELY. I can go on and on and on, about how great Kevin is, just as I did today during our appointment. I’m quite sure I yapped his ear off today, and I am hoping it was at the very least, entertaining for him. Haha. Also as I had continued on with living and doing all the duties I needed to as if he was not there. And he was so fluid in all he had to do and just meshed in so well with our household as we continued on with our daily tasks. He is, in my opinion very quick, yet, efficient! KEVIN, if you see this, braddah, we appreciate you and Aloha!!!! We look forward to working with you again soon. We will definitely be requesting you for all of our future maintenance calls!!!! (:
• LM

  Lucas Mitchell

  Feb 17, 2026
  1.0
  Used them for a while and canceled their services after a few months. I kept getting charged for the monthly subscription 5-6 months after canceling. Finally they listened to the previous calls where I said I cancelled the service and refunded me. Now about a year later they are calling daily to try and set me back up. Overall they are pushy, don’t take no for an answer, overpriced and will keep charging you after you cancel them.
• AA

  Alex

  Feb 15, 2026
  1.0
  This company will spam you with calls and texts even after service. If you hate stupid advertisements and being bothered by a corporation never ending then get someone more private and respectful. Alexis called me today. I finally answered after ignoring many calls and texts. I asked to not be contacted and immediately after IMMEDIATELY I got an ad texted for like $50 off. It was my husband who used them I think but I will ensure he never uses or recommends them again.
• MB

  Melissa Barnett

  Feb 11, 2026
  5.0
  Rodell was so friendly, we had a stubborn shower head that wouldn’t budge that we needed to replace. They came out less than 2 hours after we called. He was communicative about different steps that would need to be taken if plan A didn’t work so we knew what to expect. We asked questions and he was really patient and willing to listen, genuinely a really nice experience. Mind you we are apart of their membership….so response time for a non emergency & how quickly they fixed our problem could have been different if we weren’t members…perks, def worth it.

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