Business Details
About
Heating ContractorAir Quality ConsultantAir Conditioning ContractorHeating Equipment SupplierAir Duct Cleaning ServiceHVAC Contractor
Desert West was founded on September 24th, 2011. We are family owned and operated and have long standing ties to the Las Vegas Valley.
The owner has lived in Las Vegas since 1973, is a former Army Ranger and Retired LVMPD SWAT Officer. Discounts for LE, Vets, 1st Responders & Seniors
We have built this company on the principles of Honesty, Integrity and Quality Workmanship, providing the community with a HVAC service company they can trust.
Our Top Priorities are Customer Satisfaction and Employee Satisfaction. We provide continuing education and training opportunities to our employees so we can provide our customers with knowledgeable and skilled Tradesman. We are a certified Trane TCS Dealer and Mitsubishi Diamond Dealer.
Location
Hours
Reviews
5.0
967 reviews
5 stars
953
4 stars9
3 stars1
2 stars1
1 star3
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as professional, knowledgeable, and courteous.
Efficiency
Customers frequently mention quick response times and efficient service, often completing repairs in a timely manner.
Customer Satisfaction
Many reviews express high levels of satisfaction with the service provided, recommending the company to others.
Honesty
Desert West Services is noted for their honest assessments and fair pricing, often providing second opinions that save customers money.
Thoroughness
Technicians are praised for their thorough inspections and detailed explanations of the work performed.
- LFLynda Frawley2 days ago5.0DWS was able to fit in an emergency maintenance call for my mom’s home, the SAME DAY! The office staff was helpful in making sure my elderly mother wasn’t left in the cold during the cold, damp weather we were having. The technician called ahead and arrived early for the two-hour appt window and performed a maintenance check on the roof unit. He was extra thorough and assuring as we thought we’d smelled gas in the house earlier and could not contribute it to other appliances. We've used DWS for years and have always found them efficient and reasonably priced, and tell everyone we know who is looking for a good hvac service company.
- JSJenna Stevens3 days ago5.0Great customer service all the way through. We called same day and was able to get Damian out to fix our heater and install new thermostats. He was super knowledgeable and very professional. He double checked everything and walked us through every step. I highly recommend Damian when making an appointment.
- JVJosh VGK3 days ago5.0DWS is by far the best HVAC company I've used. I've had warranty companies and different HVAC companies that couldn't figure out the issue with my furnace. One company even said I had a carbon monoxide leak and that I needed a whole new system. Damian Serrano with DWS, has been to my house on multiple occasions for yearly check ups and for service issues. He's the only one that figured out that pigeons were pooping down my flue pipe, which caused my furnace to shut off. He actually cares, is thorough, knowledgeable and is very friendly. I appreciate DWS for getting me an appointment same day, when I have issues. Much appreciated DWS!
- FCF CNov 16, 20255.0Tony, the technician from Desert West Services, was prompt, friendly, and professional during a winter maintenance visit. Tony explained what was done, pointed out potential issues, and provided a detailed report of the visit. I would highly recommend Desert West Services for your HVAC needs.
- JNJohn NazariNov 15, 20255.0Desert West is one of the most reliable and professional companies I've come across. Their technicians are very knowledgeable, informative and prompt. I've been using their services for the past 3 years and have recommended them to my friends and neighbors. Thank you and keep up the good work!
Frequently Asked Questions About Desert West
Where is Desert West located?
Desert West is located at 7224 West Rome Boulevard, Las Vegas, NV 89131, USA.
What are the operating hours of Desert West?
Desert West operates daily from 7:00 AM to 9:00 PM.
What types of services does Desert West offer?
Desert West offers HVAC services including AC installation, heating installation, HVAC repair, heating repair, and AC repair.
Is Desert West a family-owned business?
Yes, Desert West is family owned and operated with strong ties to the Las Vegas Valley since 2011.
Does Desert West provide any discounts?
Yes, Desert West offers discounts for law enforcement, veterans, first responders, and seniors.
What payment options are accepted at Desert West?
Desert West accepts American Express, Cash, Financing, MasterCard, and Visa.
Is Desert West certified by any HVAC manufacturers?
Yes, Desert West is a certified Trane TCS Dealer and Mitsubishi Diamond Dealer.
Which areas does Desert West serve?
Desert West serves several areas including Las Vegas, Henderson, Paradise, Enterprise, Boulder City, Spring Valley, Summerlin, and North Las Vegas in Nevada.
What nearby pet services can I find near Desert West?
Near Desert West, you can find SafeDoggy Pet Sitting Service, which offers pet sitting and boarding services, and Barking Dogs Self-Wash & Grooming for pet grooming needs.
Are there dining options close to Desert West?
Yes, nearby dining options include Lino's Pizza and Italian Cuisine, Verdi Restaurant Pizza, Frijoles & Frescas, and The Soda Spot for smoothies and candy.
What recreational or landmark locations are near Desert West?
Nearby attractions include Vegas Sands Ranch park and Vue at Centennial, a landmark and real estate location.