Business Details
About
Heating ContractorAir Quality ConsultantAir Conditioning ContractorHeating Equipment SupplierAir Duct Cleaning ServiceHVAC Contractor
Desert West was founded on September 24th, 2011. We are family owned and operated and have long standing ties to the Las Vegas Valley.
The owner has lived in Las Vegas since 1973, is a former Army Ranger and Retired LVMPD SWAT Officer. Discounts for LE, Vets, 1st Responders & Seniors
We have built this company on the principles of Honesty, Integrity and Quality Workmanship, providing the community with a HVAC service company they can trust.
Our Top Priorities are Customer Satisfaction and Employee Satisfaction. We provide continuing education and training opportunities to our employees so we can provide our customers with knowledgeable and skilled Tradesman. We are a certified Trane TCS Dealer and Mitsubishi Diamond Dealer.
Location
Hours
Reviews
5.0
986 reviews
5 stars
972
4 stars8
3 stars2
2 stars1
1 star3
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the technicians for their professionalism, knowledge, and thoroughness during service calls.
Customer Service
Many reviews highlighted excellent customer service, with technicians being friendly, responsive, and willing to explain issues clearly.
Promptness
The business received positive feedback for their quick response times and ability to provide same-day service.
Honesty
Customers appreciated the honest assessments and lack of upselling, which contributed to a trustworthy reputation.
Overall Satisfaction
Overall, customers expressed high satisfaction with the services provided, often recommending the company to others.
- JDJenn Damron2 days ago5.0I had an outstanding experience with Desert West Services. For a very reasonable cost, they were able to diagnose and resolve the issues with my heating system quickly and thoroughly. The entire process was smooth from start to finish, and the customer service truly went above and beyond. Our technician, Junior, was incredibly knowledgeable, professional, and kind. He took the time to explain everything clearly and made sure our heat was working properly before leaving. His professionalism and genuine care made a stressful situation so much easier. Anytime we need HVAC services in the future, we will absolutely be requesting Junior. You won’t find a better HVAC company in Las Vegas than Desert West Services — I highly recommend them to anyone looking for quality work and exceptional service.
- CMCathie MorroneDec 30, 20255.0I am EXTREMELY happy with Desert West! Starting with the scheduler, Lisa and the Tech Junior. They both were friendly, professional, and most of all HONEST. No trying to upsell...I will definitely be using them again!!!
- KBKeitha BrooksDec 30, 20255.0Ethan was my technician. He was very attentive and patient as I explained my issue. It didn’t take him long to let me know what the problem was. So thankful for you Ethan and I will be recommending you to my neighbors and friends…
- MGMr H GrayDec 29, 20255.0I am glad that I called Desert West. I was having issues with my HVAC system. With the change in weather I need prompt assistance and they were incredibly responsive getting Technician Junior Jimenez out to me in a couple of hours. Junior was VERY knowledgeable. He quickly diagnosed the issue with the system. He the explained this to me clearly, including the price. Once I approved the price he thoroughly completed the assignment and cleaned up the area upon his departure. He was very friendly and customer service oriented which is needed in situations like this! I DEFINITELY RECOMMEND DOING BUSINESS WITH THEM!
- CHCasandra HillDec 28, 20255.0The professionalism was Top Notch! I was very impressed with the honesty and nothing with sugar coated about the process that had to be done or completed. I really was impressed by how they cleaned up everything as if they were never there! I would highly recommend this company just for professionalism alone and making this process as comfortable as a possibly could for me. Tony was great very patient and I am greatly appreciative!
Frequently Asked Questions About Desert West
Where is Desert West located?
Desert West is located at 7224 West Rome Boulevard, Las Vegas, NV 89131, USA.
What are the operating hours of Desert West?
Desert West operates daily from 7:00 AM to 9:00 PM.
What types of services does Desert West offer?
Desert West offers HVAC services including AC installation, heating installation, HVAC repair, heating repair, and AC repair.
Is Desert West a family-owned business?
Yes, Desert West is family owned and operated with strong ties to the Las Vegas Valley since 2011.
Does Desert West provide any discounts?
Yes, Desert West offers discounts for law enforcement, veterans, first responders, and seniors.
What payment options are accepted at Desert West?
Desert West accepts American Express, Cash, Financing, MasterCard, and Visa.
Is Desert West certified by any HVAC manufacturers?
Yes, Desert West is a certified Trane TCS Dealer and Mitsubishi Diamond Dealer.
Which areas does Desert West serve?
Desert West serves several areas including Las Vegas, Henderson, Paradise, Enterprise, Boulder City, Spring Valley, Summerlin, and North Las Vegas in Nevada.
What nearby pet services can I find near Desert West?
Near Desert West, you can find SafeDoggy Pet Sitting Service, which offers pet sitting and boarding services, and Barking Dogs Self-Wash & Grooming for pet grooming needs.
Are there dining options close to Desert West?
Yes, nearby dining options include Lino's Pizza and Italian Cuisine, Verdi Restaurant Pizza, Frijoles & Frescas, and The Soda Spot for smoothies and candy.
What recreational or landmark locations are near Desert West?
Nearby attractions include Vegas Sands Ranch park and Vue at Centennial, a landmark and real estate location.