Cool Concepts Inc.

Reviews

• KW

  k westeastcoast

  Apr 22, 2025
  1.0
  We used Cool Concepts to perform routine maintenance on our three-year-old air conditioning unit, which had been operating without issue prior to their visit. For the past three years, we had used another company for regular maintenance without any problems but decided to try a new provider. Immediately following their routine maintenance visit, our previously functioning unit failed, and the compressor was found to be grounded. There was no proactive communication from Cool Concepts regarding the problem. We were forced to initiate multiple follow-up calls to understand what had occurred. The company's handling of the situation was unprofessional, and communication was severely lacking. Independent inspections by several other HVAC companies have since confirmed the extent of the damage. We also have time-stamped security footage documenting the timeline of events surrounding the service and subsequent failure. Based on our experience, I strongly caution against using Cool Concepts. Following their routine maintenance visit, we were left with a non-operational unit and are now facing approximately $2,500 in repair costs. Prior to their service, the system had been working properly without any indication of malfunction.
• CD

  Chrissy DiCarlo

  Dec 6, 2023
  5.0
  Thank you to Ian and his crew. Very friendly, quick, and efficient service. Ian was able to schedule an HVAC replacement very quickly. From initial inspection, to scheduling a replacement, financing, and installation was less than a week. Removing and installing the new system was very quick as well, it was shorter than estimated. His crew did a great job and our family is very grateful for their service! Highly recommend.
• AB

  Angela Berg

  Oct 27, 2023
  5.0
  Norm, Ian, Alberto and team were quick to respond and provided great service. No one is ever ready to replace their system but they aren't meant to last forever! Thanks for making the process as smooth as possible guys!
• MS

  Michael Shaddock

  Jul 1, 2022
  5.0
  I have used this company a couple of times and they have always fixed my HVAC problem quickly and economically. I will use them anytime I have any problems.