RECOMMEND!!!
This is EXACTLY the service everyone wants. Forthright, knowledgeable & down to earth!
We had a fixture that was leaking but no shut off valve. It's an older home. When we turned off the main waterline, it was still leaking and even when the water heater valves were turned off, it was still leaking
My experience —
We needed an emergency plumber.
I called all over. I went with Blue Swan because they could come within 4hrs— he came in 2. $150 ish
Others charge $50 not including the fix.
The dispatch who answered was all business—no fluff & a friendly Professional. I already began to feel a bit more at ease.
When the Plumber arrived ( Casey) he caught my attention the second he walked in. I'm from Hawaii—we don't wear shoes in the house—and he's the FIRST person who ever put on booties without being asked. Class! He asked a few questions, was personable but didn't waste time and went right to it.
The best part, He was easy to understand—didn't need a whiteboard, lol, and didn't use a bunch of run-on sentences to make the job seem bigger for extra $. He diagnosed our old home's issue quickly. Fixed the issue and let us know what happened . He also gave us a QUICK & thorough lesson on why the water was running, our pipes and water heaters.
Was it worth the cost? Absolutely!
I can't fix it! And from my research aaaand experience it's worth it!!!
When a person is forthright it certainly helps ease the anxiety. We all know plumbing cost can hurt lol But the anxiety of it all can be a thousand times worse with someone, you know, is being shady ...like the Warrenty plumbers — just saying!
I felt so comfortable , after a few minutes , I started my review notes and then watched movies on my tablet.
By the way, On his way to the laundry room, he glanced at our kitchen sink and immediately clocked a faulty handle. He wasn't even here for that! ( AND FIXED IT! Of course after fixing the main issue) He also spotted that our main water valve doesn't shut off completely (something NO other plumber has ever mentioned after MULTIPLE jobs here) and told me to call the water company. What in the actual heck?! NO ONE mentioned that before !
Oh and here's a funny one , I found out that he was the guy who took the call in the first place. I had planned on doing a good review for both.
So, in one visit, I got:
· The original fixture fixed.
· A free lesson on water heater maintenance.
· An urgent heads-up about the main water valve.
· A fixed kitchen sink handle (that I didn't even call for!).
· Clear estimates for future work and a payment plan by email.
The longest part of the whole process was the HIS paperwork, which was fine by me—I just sat back and watched a movie.
This company is a good! Now I know why he gave me his card at the start. He was legit!
If you want someone HONEST, EFFICIENT , and truly looking out for YOU, call them.
What I learned looking for a plumber:
· Not all "24-hour" services actually have staff 24/7.
· Inspection fees range from $50 to $150; some will apply that fee to the repair if possible.