Business Details
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Riley Plumbing & Heating is your source for quality plumbing and HVAC professionals. Get in touch with us and take advantage of our expertise and extensive resources. We handle any challenge with residential or commercial heating, cooling, or plumbing equipment, ensuring cost-effective and sustainable solutions. Whether you’re in need of new installation/design, proactive maintenance, or repair, every job is completed with the same uncompromising level of integrity.
Details
- Requires appointmentNot available
- Onsite servicesAvailable
- Free parking lotAvailable
- Free street parkingAvailable
Location
Hours
Reviews
4.8
807 reviews
5 stars
748
4 stars
22
3 stars3
2 stars6
1 star
28
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the professionalism, friendliness, and efficiency of the technicians and office staff.
Timeliness
Many reviews highlighted the quick response times and punctuality of the service technicians.
Transparency
Some customers expressed concerns about pricing transparency and unexpected charges during service calls.
Quality of Work
Overall, customers were satisfied with the quality of repairs and installations, noting technicians' knowledge and thoroughness.
Communication
Several reviews mentioned the importance of clear communication from technicians regarding issues and solutions.
- GMGillian MoritzJan 5, 20265.0Trenton was excellent. He called when he was on the way and worked efficiently. He was friendly and professional, didn’t mind our dog, and clearly explained the new system. He also communicated directly with our landlord, which made the whole process easy. Highly recommend.
- MNMarc NeriusJan 1, 20265.0Ismael C Ruiz showed up on time, was friendly and knowledgeable. He quickly diagnosed our issue which was just a loose wire. He quickly fixed it and had our heat running again! He was honest that it was just a quick fix. I highly recommend Riley Plumbing & Heating, they will be my go-to repair team!
- SAShayla AalgaardDec 30, 20255.0Thank you Alyssa for the exceptional customer service!!! She answered all my questions and put my mind at ease. Riley plumbing got my furnace up and running in no time with a great price. Would highly recommend this company to anyone needing of a service.
- JCJennifer ClampittDec 22, 20255.0After a horrible experience with paramount heating and air and still no heat for 3 weeks in the midst of December facing the first winter snowfall, I called Riley‘s plumbing and heating, and the technician came out the next day helped us get to the bottom of our heating issue with our furnace and was very professional informative and had great follow-through from the company itself. I would definitely recommend Riley‘s. They even have a comfort advisor to come out after the technician to make sure that we are completely aware of what was done During their visit of diagnosing, my furnace, what was diagnosed and what We should do With the current issue at hand. definitely will be using them again. Appreciate the That they were volunteering to ensure everything was done they could do to get us back up and running after hours Service that you guys provided on Sunday, knowing I was without heat and doing everything they could. I will definitely recommend rileys above any other company i have Previously used and appreciate all the hard work and efforts and professionalism. Well, since the initial visit i was waiting for my home warranty company to accept the claim and since they took forever and i was without heat my husband went to a local appliance store to purchase the circuit board and i called Rileys to see if they would install it for us, even though it wasn’t their merchandise or product and again Riley‘s came through and came out to the house the next morning to install the circuit board Ishmael did a thorough double check to ensure that was the problem and found that it was a limit switch that normally resets itself, but it hadn’t so he took the blower out and extra work that he didn’t have to do to reset our limit switch and not have to install our circuit board and did not charge us for his time. I was very pleased with the service that was provided by Riley’s and their technicians and wouldn’t recommend going anywhere else. I will definitely be using Riley‘s for any additional heating, air-conditioning, & plumbing issues I may have in the future thank you Ryan and Ishmael you are awesome.
- CCCarolynDec 20, 20251.0There was a service charge for coming to the house. I understand it and I was willing to pay for it. However, that charge was to drive to the house. They charged an additional charge to actually LOOK and diagnose the problem, which was undisclosed. It was double the charge. I ended up paying double for them to look at and see if they could give me a bid - approximately $250.00. I called and asked if either one of the charges were going towards the job if I went with them, and they said no. After multiple phone calls, they did finally say they would credit one of the charges, but, it was an argument. Not disclosing charges is unacceptable and unlawful. I will not be using this company for the work simply for this reason. I found another company that was less expensive and the service call was what they told me it was going to be. I am willing to pay for services rendered, but I have a hard time when the contractor isn't upfront and honest.
Frequently Asked Questions About Riley Plumbing & Heating Ltd.
What is your Diagnostic Fee ?
Residential Diagnostic Fee is $225.00
Commercial Diagnostic Fee is $280.00
How soon can someone get here?
We offer same-day service in most cases, especially for emergencies.
Do you charge for estimates?
Estimates are free for new equipment installs. For service or repair diagnostics, there’s a standard fee
My AC/furnace isn’t working—what should I do?
First, check the thermostat and your breakers. If everything looks good there, we’ll schedule a tech to come out and diagnose the issue. We’ll explain everything before any work is done.
How much does a service call cost?
Our standard diagnostic fee is $225, which includes a full inspection and a clear explanation of what’s going on. From there, we give flat-rate pricing before starting any repairs.
Can you fix Rheem units?
Yes—we service all major brands of HVAC systems and plumbing fixtures. Chances are we’ve seen your model more times than we can count.
Do you offer financing?
We do! We have flexible financing options available for all projects like system replacements
Do you offer warranties?
Absolutely. All of our new installations come with manufacturer and labor warranties. Repairs also come with a guarantee—because if it’s not right, we make it right.
What are your hours?
We’re open Monday through Friday 7:00 am - 5:00 pm, with emergency service available after-hours and weekends for those surprise plumbing or HVAC disasters.
Can I get a ballpark price over the phone?
For accuracy, we recommend a tech visit—every home and system is a little different. We don’t like surprise costs any more than you do.
Is your company licensed and insured?
100%. We’re fully licensed, bonded, and insured—no cutting corners here. Your home is in professional hands.
What makes you better than other companies?
With over 500 five-star reviews, our customers love our exceptional service, cleanliness, and professionalism. Our dedicated team ensures your comfort and satisfaction from start to finish.
Do you work on all brands?
We service, repair, and install all major brands and models for plumbing and HVAC equipment.
Are you available on weekends or after hours?
Yes, we offer emergency services 24/7, including weekends and after hours. We're here whenever you need us.
Can you help lower my utility bills?
Absolutely! We offer energy-efficient equipment and services, such as high-efficiency AC systems and tankless water heaters, to significantly lower your utility costs.
Can I book online or do I have to call in?
You can absolutely book online through our website anytime, or call us directly if you prefer. Either way, we make it easy.
Do you charge extra for after-hours or weekend service?
There may be a small premium for emergency after-hours calls, but we’ll always tell you upfront — no surprises.
How long does an AC tune-up or plumbing inspection usually take?
Most tune-ups or inspections take about 60 to 90 minutes. We do a thorough job to make sure everything’s running safely and efficiently.
Can I request a specific technician?
Yes, if you’ve had a great experience with someone, let us know — we’ll do our best to schedule them for your appointment.
Will I get a reminder before my appointment?
Yes! We send text and email reminders the day before, and you’ll get a heads-up when your technician is on the way.
What happens if I need to reschedule?
No problem at all — just give us a call or click the link in your confirmation email. We’re happy to reschedule at your convenience.
Do I need to be home during the appointment?
For most jobs, yes. We’ll need someone 18 or older present to approve work and ensure everything is to your satisfaction.
How do I know if I need a repair or full replacement?
Our technicians will assess everything during your visit and give you honest options. We never push unnecessary replacements.
Do you offer any service plans or maintenance programs?
We do! Our Club Membership includes priority service, discounts, and seasonal tune-ups to keep your systems in top shape.
What areas do you service?
We proudly serve Gardnerville, Minden, Carson City, South Lake Tahoe,Reno, and the surrounding areas. If you’re nearby, we’ve got you covered.
What services does Riley Plumbing & Heating Ltd. offer?
They offer residential and commercial plumbing and HVAC services including installation, maintenance, and repair.
What are Riley Plumbing & Heating Ltd.'s hours of operation?
They are open 24 hours a day, seven days a week, including after-hours and weekends for emergency services.
Do you provide emergency services on weekends and after hours?
Yes, Riley Plumbing & Heating offers 24/7 emergency services including weekends and after hours.
What is the diagnostic fee for residential and commercial customers?
The residential diagnostic fee is $225.00 and the commercial diagnostic fee is $280.00.
Are your estimates free?
Estimates are free for new equipment installations; service or repair diagnostics have a standard fee.
Does Riley Plumbing & Heating service all major HVAC and plumbing brands?
Yes, they service and repair all major brands and models including Bryant, Navien, Rheem, and State.
Where is Riley Plumbing & Heating Ltd. located?
Their main office is at 960 Riverview Dr, Gardnerville, NV 89460, USA.
Which areas does Riley Plumbing & Heating Ltd. serve?
They serve Gardnerville, Minden, Carson City, South Lake Tahoe, Reno, and surrounding areas including Douglas, El Dorado, and Alpine Counties.
What nearby attractions are close to Riley Plumbing & Heating that customers might visit?
Nearby you can find the Carson Valley Golf Course, English Grammar Brewery, and Mitch Park, great for recreation before or after your visit.
How can nearby locations like Carson Valley Golf Course or English Grammar Brewery help during a visit to Riley Plumbing & Heating?
Customers can enjoy leisure activities like golfing or visiting a brewery nearby while waiting for service or after appointments at Riley Plumbing & Heating.
Is Riley Plumbing & Heating located near any community services or government offices?
Yes, it is near Gardnerville Ranchos General Improvement District and East Fork Fire Protection District, Station 7, which might be helpful if you need local assistance.