Riley Plumbing & Heating Ltd.

Reviews

• TM

  Tonya Mozzone

  2 days ago
  5.0
  We had Riley Plumbing install a new water heater and couldn't be more pleased with the experience. They were punctual, knowledgeable, and took the time to walk us through everything. The job was done efficiently and the area was left spotless when they finished. The new water heater is working perfectly and we finally have reliable hot water again! Genuinely one of the best service experiences we've had. Highly recommend and will absolutely be calling them again for any future plumbing needs!
• CR

  Carson Ross

  5 days ago
  5.0
  Riley’s Plumbing Heating and Air are professionally responsive, and knowledgeable. Andrew Helwig arrived on time, explained everything clearly, and delivered excellent customer service. Their warehouse manager Robert also went above and beyond, ensuring all materials were ready and organized, which kept the project running smoothly and on schedule.
• RM

  Ross Miller

  Feb 20, 2026
  3.0
  Daniel Avina and Casey Cribbins were both amazing, very professional and hard working. They got the job done quick and high quality work. The office still has not gotten back to me, 3 days after with the signature for the permit so it can be submit to the county. UPDATE: 2 WEEKS after first contacting them about the permit they finally respond with they will not sign it because they did not complete it. The county requires a signature on it from the contractor. When i spoke with them on the phone 3 times in the past 2 weeks they said they would get it back to me soon. Happy with their work but disapointed with the office staff. They charge $600 if they complete the permit but won't sign it if you complete it. The county charges $85, why waste over $500? but they refuse to just sign the paperwork, very dissapointed in the company.
• DR

  Dave Rios

  Feb 7, 2026
  5.0
  Technician was very pleasant and took care of the job, calling me afterward to relay what he had done. One item I wish was avoided was that we had 2 areas of carpet, near our washer/dryer and near our garage door. The technician had snaked the drain line adjacent to the washer/dryer and unfortunately the that carpet is gone (I assume because it was soaked) and the other had some of the liquid from our drain spilled on it. I'm mostly upset that we no longer have carpet where we did previously and Riley's has yet to let us know what happened or address the issue. The tech did let me know he made a bit of a mess, but cleaned it up best he could. Update: Riley's call me to address the issue head on and made it right. Great customer service!
• NA

  Nicholas Adam

  Feb 2, 2026
  1.0
  Follow up after owner’s reply: I appreciate the response and the acknowledgment of the communication breakdowns. My review was not meant to dispute that the line was ultimately cleared, but to highlight the pricing process and overall experience. The situation was stressful, particularly because the costs escalated significantly during the job and required repeated follow-ups and persistence on my part to reach a resolution. While a credit was eventually applied after speaking directly with management, that outcome came only after considerable back-and-forth, which I don’t think would have happened if not for my persistence. The timing of my review reflects when I felt able to assess the full experience, including the stress involved in resolving the issue. The issues were resolved on Friday, 3 days ago, not nearly 30 days ago. I’m sharing this feedback in good faith so future customers can have a complete picture when making a decision. Original review: I don’t typically write negative reviews, but I felt it was important to share my experience here. While the staff was ultimately understanding and admitted that the communication and the technical execution of my job didn’t go as planned, the pricing process was a major shock. The original estimate to clear a clogged sewer line jumped to roughly $2,600. After a lot of back-and-forth and pestering, they did reduce the total, but I still ended up paying over three times the expected market rate for this service. I appreciate that they eventually listened to my concerns, but the initial lack of transparency and the final cost make it impossible for me to recommend this service to others.

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