Question 1

I am a renovation professional or a contractor. How can I join the VIPpro program?

Accepted Answer

You can become a member by creating an account via the mobile app that can be downloaded to your Android phone or to your Apple phone. You will need to go to the store to finalize your account activation. You can also go directly in store to create your account. https://apps.apple.com/ca/app/vippro-rona-rona-r%C3%A9no-d%C3%A9p%C3%B4t/id1281834950?utm_medium=cta&utm_source=vippro&utm_campaign=launch_vip-pro&utm_content=topbutton & https://play.google.com/store/apps/details?id=com.lowes.contractorrewards&hl=fr?utm_medium=cta&utm_source=rona&utm_campaign=launch_vip-pro&utm_content=topbutton

Question 2

How can I subscribe to the VIPpro newsletter?

Accepted Answer

If you are a VIPpro member, you will automatically receive the newsletters. Certain acceptance conditions provided when creating your account via the mobile app. If you do not have a VIPpro account, you can download the VIPpro mobile application to register your e-mail address.

Question 3

I have already installed the mobile app. What do I need to do to get the app’s new version?

Accepted Answer

You can enable automatic update. This will allow you to always get the latest version of the mobile app. Here's how to automatically update your Android apps and Apple apps

Question 4

Can I immediately benefit from the discounts once my account is activated?

Accepted Answer

You can take advantage of PRO discounts as soon as your account is activated in store. It is possible to benefit from the discounts on the same day, directly at the PRO desk, as long as the activation is completed before 6 p.m. on that very same day

Question 5

When does my 5% and 10% PRO discounts apply?

Accepted Answer

VIPpro members benefit from a 10% discount on painting category regular priced products and a 5% discount on other categories regular priced products. Subject to certain exceptions. Certain product categories may be excluded - from time to time - by RONA+, RONA and Reno-Depot, at their sole discretion.

Question 6

You found the exact same item for sale at a local retailer at a lower advertised price than the one offered at your RONA+, RONA or Reno-Depot store?

Accepted Answer

Upon presentation of a satisfactory proof and subject to certain conditions, we will offer the item in question at the price advertised by this retailer! Check out the price guarantee policy at RONA and Réno-Dépôt

Question 7

Does my 5% discount work online?

Accepted Answer

Yes. See how you can take advantage of your VIPpro discount with your online RONA or Reno-Depot account.
1. Create an online account using the same email address as your VIPpro membership (formerly called CRP) https://www.rona.ca/webapp/wcs/stores/servlet/RonaLogonFormView?catalogId=10051&langId=-1&storeId=10151
2. Add your Contractor Reward Program number in Account / Loyalty & Rewards / Contractor Reward Program
3. Your 5% discount will now apply on all your purchases

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