Business Details
About
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Bonito River Services, Inc. is a trusted, family-owned and operated HVAC and plumbing company based in Ruidoso, New Mexico, with more than 50 years of combined experience. They specialize in providing reliable heating, cooling, commercial refrigeration, and plumbing solutions for both residential and commercial clients. Their wide range of services includes heating system installation and repair, air conditioning and cooling system maintenance, commercial refrigeration, and full plumbing services such as water heater installation, pipe repair, and tankless system maintenance. Bonito River Services also offers preventative maintenance programs designed to keep your systems running efficiently year-round. Fully licensed, insured, and maintaining an A+ rating with the Better Business Bureau, they are dedicated to delivering high-quality workmanship and 24-hour emergency service when you need it most.
Proudly serving Ruidoso and the surrounding areas—including Capitan, Carrizozo, and Hondo, New Mexico—Bonito River Services, Inc. is committed to keeping homes and businesses comfortable and running smoothly.
Location
Hours
Reviews
4.9
1,009 reviews
5 stars
971
4 stars
19
3 stars2
2 stars3
1 star14
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians consistently demonstrated professionalism, knowledge, and courtesy during service calls.
Timeliness
Customers appreciated the quick response times and punctuality of the service technicians.
Communication
Many reviews highlighted excellent communication from both the office staff and technicians regarding service details and updates.
Quality of Work
The quality of repairs and installations was frequently praised, with many customers expressing satisfaction with the results.
Customer Service
Overall, customers reported positive experiences with friendly and helpful staff, leading to high recommendations.
- ETEvan Talbot3 days ago5.0Moving in and the water heater wasn't coming on. Prompt and very friendly, Jose helped me realize there was no power to it. He helped me find a second breaker in the house specifically for the water heater. Thanks Jose!
- ACAmy CopeCalh3 days ago5.0Matthew and Adam did their due diligence. They where kind, respectful, listened, but most of all gave my family a piece of mind. Having a gas leak is very scary and unsettling. I feel completely safe now. Thank you Bonita River.
- DGDana GoodeNov 9, 20255.0Jose called before arrival to let us know he was on his way. We asked several questions about our mini splits and he helped us adjust to direction of the air flow. We’ve used Bonito AC to maintain our mini splits since they installed them 3 years ago. Excellent service from Billie in the Office to Esteban and to Jose as well as others. Great company!
- SPSheila PhillipsNov 4, 20255.0Arthur and Leo with Bonita River Services did an excellent job handling my plumbing needs. They quickly found a break in my sewer line and replaced a broken garbage disposal. Throughout the process, they were very informative, explaining what they were doing and why. They worked efficiently and left everything clean when the job was done. I really appreciate their professionalism and attention to detail — highly recommend Bonita River Services!
- TRTeresa RosalesNov 4, 20255.0Jose the technician arrived very pleasant young man. Very professional and explained the process as he was working. He was incredibly knowledgeable about my heating system and water heater. He quickly diagnosed the problem and had parts on hand to fix it right away. The work was completed efficiently and the house was left clean. He gave me advice that the water heater did have to be replaced. It is a very old model so I agreed with him. I asked him a couple of questions and he was very pleasant in answering. Hopefully, when I get ready to replace my water heater and upgrade my heating system and cooling system, he’ll come along on the job. Jose did a great job. I just bought this home and it needs a little bit of curb appeal and the inside needs basically a new heating system and water heater.
Frequently Asked Questions About Bonito River Services Inc.
What services does Bonito River Services Inc. offer?
They provide heating, cooling, commercial refrigeration, and plumbing services including repairs, installations, and maintenance for residential and commercial clients.
Where is Bonito River Services Inc. located?
They are located at 127 Vision Drive, Ruidoso, NM 88345, USA.
What are the operating hours of Bonito River Services Inc.?
They are open Monday through Friday from 8:00 AM to 4:30 PM and are closed on weekends.
Is Bonito River Services Inc. licensed and insured?
Yes, they are fully licensed, insured, and have an A+ rating with the Better Business Bureau.
Does Bonito River Services Inc. provide emergency services?
Yes, they offer 24-hour emergency services at an additional cost.
Which areas does Bonito River Services Inc. serve?
They serve Ruidoso and the surrounding areas including Capitan, Carrizozo, Hondo, and other nearby New Mexico locations.
What payment methods does Bonito River Services Inc. accept?
They accept American Express, Cash, Check, Discover, Invoice, MasterCard, and Visa.
What nearby accommodations can customers visit when coming to Bonito River Services Inc.?
Nearby accommodations include The Deer Drop Inn, Upper Canyon Inn and Cabins, Shadow Mountain Lodge and Cabins, The Riverdeck, and Riverside Cottages, offering convenient options for visitors needing lodging.
Are there any nearby stores or shops close to Bonito River Services Inc.?
Yes, customers can visit nearby stores like TDS (a tile store) and Martha's Fabric Shop, which offer a variety of goods including fabrics and crafts.
What local attractions or amenities are near Bonito River Services Inc. that customers might explore?
Nearby, customers can check out Anytime Fitness for recreation, City of Ruidoso Downs race track, and New Mexico History Tours for local history and sightseeing.