Business Details
About
HVAC ContractorDrainage ServiceEmergency PlumbersGrease TrapsPlumber
Bonito River Services, Inc. is a trusted, family-owned and operated HVAC and plumbing company based in Ruidoso, New Mexico, with more than 50 years of combined experience. They specialize in providing reliable heating, cooling, commercial refrigeration, and plumbing solutions for both residential and commercial clients. Their wide range of services includes heating system installation and repair, air conditioning and cooling system maintenance, commercial refrigeration, and full plumbing services such as water heater installation, pipe repair, and tankless system maintenance. Bonito River Services also offers preventative maintenance programs designed to keep your systems running efficiently year-round. Fully licensed, insured, and maintaining an A+ rating with the Better Business Bureau, they are dedicated to delivering high-quality workmanship and 24-hour emergency service when you need it most.
Proudly serving Ruidoso and the surrounding areas—including Capitan, Carrizozo, and Hondo, New Mexico—Bonito River Services, Inc. is committed to keeping homes and businesses comfortable and running smoothly.
Location
Hours
Reviews
4.9
1,036 reviews
5 stars
995
4 stars
20
3 stars2
2 stars3
1 star
16
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the professionalism, politeness, and responsiveness of the staff.
Efficiency
Many reviews highlighted the quick response times and efficient service provided by the technicians.
Quality of Work
The quality of repairs and installations was frequently commended, with technicians ensuring thorough and effective solutions.
Communication
Customers appreciated the clear communication regarding services, costs, and processes throughout their experiences.
Long-term Trust
Several long-term customers expressed their continued satisfaction and trust in the company's services over the years.
- LClisa crouse3 days ago5.0Spoke to Billie on a Wednesday, and she was able to get someone out to fix our heater the next morning! A very nice gentleman, by the name of Rives, came bright and early and took care of the problem super fast. Couldn’t have asked for a better outcome. Thank you Bonito River Services. You have a customer for life😊
- MBMichael Bristow6 days ago1.0They came to my house...didn't have to dig. All I needed was a 3/4" collar. The employee didn't do anything but replaced the collar. The employee said he dug a ditch from the road to my house..Bonito River Services charged me $600...and when I questioned them about. ..They were very rude and wouldn't listen to my complaint. .pretty much told me to get lost. . This is the worst plumbing company in ruidoso. They will rob you blind!!!
- RCRobert Casias6 days ago5.0Right off the top...5 stars. Arthur assessed the situation and showed me the issue. We discussed a plan of action and the next day returned with the correct parts and help from Trey. Both these gentlemen are friendly, courteous, and answered any and all my questions. They represented Bonito River Services with professionalism. Office staff is kind and friendly too. Thank you all.
- DBDavid BranchDec 30, 20255.0Super service, called mid morning on a Monday between Christmas and New Year cold evening the night before, heat in 1/2 house not working, had house guests arriving, by noon manager found problem, sent crew, fixed by 2! Now our houseguests will be able to enjoy our house together for New Year’s holiday.
- CLCheyenne LattinDec 29, 20255.0Duane and Brandon did an amazing job with great quality and customer service. They installed a heater and replaced the thermostat. Made sure it was quality service before heading out.
Frequently Asked Questions About Bonito River Services Inc.
What services does Bonito River Services Inc. offer?
They provide heating, cooling, commercial refrigeration, and plumbing services including repairs, installations, and maintenance for residential and commercial clients.
Where is Bonito River Services Inc. located?
They are located at 127 Vision Drive, Ruidoso, NM 88345, USA.
What are the operating hours of Bonito River Services Inc.?
They are open Monday through Friday from 8:00 AM to 4:30 PM and are closed on weekends.
Is Bonito River Services Inc. licensed and insured?
Yes, they are fully licensed, insured, and have an A+ rating with the Better Business Bureau.
Does Bonito River Services Inc. provide emergency services?
Yes, they offer 24-hour emergency services at an additional cost.
Which areas does Bonito River Services Inc. serve?
They serve Ruidoso and the surrounding areas including Capitan, Carrizozo, Hondo, and other nearby New Mexico locations.
What payment methods does Bonito River Services Inc. accept?
They accept American Express, Cash, Check, Discover, Invoice, MasterCard, and Visa.
What nearby accommodations can customers visit when coming to Bonito River Services Inc.?
Nearby accommodations include The Deer Drop Inn, Upper Canyon Inn and Cabins, Shadow Mountain Lodge and Cabins, The Riverdeck, and Riverside Cottages, offering convenient options for visitors needing lodging.
Are there any nearby stores or shops close to Bonito River Services Inc.?
Yes, customers can visit nearby stores like TDS (a tile store) and Martha's Fabric Shop, which offer a variety of goods including fabrics and crafts.
What local attractions or amenities are near Bonito River Services Inc. that customers might explore?
Nearby, customers can check out Anytime Fitness for recreation, City of Ruidoso Downs race track, and New Mexico History Tours for local history and sightseeing.