B. Carlson Heating, Cooling & Plumbing, Inc.

Reviews

• BS

  Bill Stubblefield

  6 days ago
  5.0
  When are old dual fuel combo unit neared the end of its life, we called Carlson to help us replace it. We worked with Mario to select a cold-weather heat pump, and settled on a Bosch. Josh and Mikey did the installation and not only did they do a terrific job, but also were very knowledgeable and patient in answering all my questions. All in all, it was an excellent experience.
• JK

  Justin Kendall

  Jan 2, 2026
  2.0
  We had an under-slab leak and chose B. Carlson because they promised faster service and same-day availability. Unfortunately, the experience was very frustrating from start to finish. The first day went as expected, but the following morning the technician promised to arrive between 8:00 and 8:30 and did not show up. By 10:30 there was still no one. We had to call them. When we called, we were told he had been dispatched to an emergency and would arrive soon. But this was never relayed to us until we reached out ourselves. He finally showed up at 11:30, which was so late that he could not finish the job. The leak ended up not being exactly where it was initially detected, which is understandable. He did repair the leak and said he would return the next day to finish, but could not give a time and said dispatch would contact us. No one called. He eventually arrived around 4:00 and filled the hole. Before he left, I specifically asked how long it would take the floor (concrete) to dry before we could put the carpet back, and he told us to wait two days. After he left, we realized no concrete slab patch had been done. After digging through emails, we discovered the quote did not include slab repair. This was never clearly explained to us. Why was it not verbally communicated upfront that the concrete would not be replaced? Had we been informed of this we would have gotten more companies out to complete the bids and proceed with another company. This is our third slab leak, and this job was significantly more expensive than similar work we have had done by other companies even with the added valve replacement. We paid their premium price due to availability and promises to get job done quickly. The biggest issue was communication. It was extremely poor throughout the process. The company seems to promise fast turnaround, but in reality technicians bounce between jobs instead of fully completing one before moving on. Had we been informed throughout the process to include no concrete work done by them it would have been handled differently. Overall, a very disappointing experience. For the person who responds to these, no I will not be calling to “make this right”. You had that chance when I complained to dispatch and all that happened was the technician called to explain they don’t do concrete and they have 2 bags but don’t know when they can come complete that work. The hole took 4 bags and I can do it myself but that wasn’t the point. The lack of communication until you get a review is the problem. Edit: and as we see another AI response. Such care for your customers with all them Emdash’s and condescension. Such a shame.
• KJ

  Kim Judge

  Dec 27, 2025
  1.0
  Made an Appointment a week out and I was told I would receive a call that morning with an arrival time and that never happened. At 1pm I get a voicemail saying they need to reschedule with no apology what so ever. I have been waiting since 8am and have given up a huge portion of my day off for this appointment just so they can call me at the last minute to reschedule. If they can't keep an appointment for a new customer how do they treat their existing customers? What a horrible first impression. Guess they don't want my business.
• KD

  Keith Dalbey

  Dec 18, 2025
  5.0
  Santino was awesome. We'd been looking for a water filter (rather than softener because the salts, just aren't a good solution) for a while but our house (bought in 2021) was built back in the 1980's and the builders had taken some shortcuts, that made updating it rather difficult. The interior had been remodeled, but the electrical wouldn't support solar or refrigerated air (we had addressed those already) and in this case the water comes into the house through the main bathroom instead of the garage and the other plumbers we'd talked to had said we'd need to send a pipe up and over to the garage haver the filer in the garage, then send the water back up an over to the bathroom, and then those other plumbers never got back with the finished estimate because they just didn't want the problematoc project. Santino hooked us up with a citrine filter (a MODERN type of water softener that adds a chemical to convert the calcium into citrus which then cleans the water, and you only change the canisters once a year, so none of the fuss or mess with a traditional water softener). And it fit in the front hallway closest, see the picture, the main bathroom is just on the other side of the wall from the front hallway closet, 2 small holes punched through the walls and that was it. As you can see from the picture the citrine filter isn't all that big so the closet is still usable as a closet I'm going to build a wood cupboard around the citrine filter and put a padlock latch on it to keep the kids from messing with it. Now to get an idea of the difficulty of the problem, to the right of the front door is the living room and to the right of the living room is the garage. Everyone else was focused on putting a big filtration system in the garage, which meant running pipes over there and back and weren't even interested in taking that project, but Santino found the simple elegant solution that everyone else missed.
• LL

  Leslie

  Dec 18, 2025
  1.0
  I don’t even know where to start. I called this company recommended by a family member. I called and they came the same day. An HVAC tech came and was at our home for 1hr and the diagnostic came as we needed a new thermostat. After looking this up on YouTube me and my husband found the issue and it was the wiring not done right. Mind you the HVAC tech is certified. So me and my husband fix it and the heater was running well. I called the next day for a refund and spoke with Gary the general manager. He was rude and not helpful at all. I told him I wanted a refund or even half of a refund since they did service and he said no and to have a good day. I had my husband call and the same way he was treated like me rude and unprofessional. My husband requested a hire up than him and he stated he can help us there was no need for one and stated since you guys are not satisfied with our service I guess I’ll give you your money back. After being on the phone with him for 15 minutes he gave us a full refund. All I’m saying is don’t be rude to customers and be professional doesn’t cost to do this. I wonder how many customers they done this to. Sad! Check the diagnostic below.

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