B. Carlson Heating, Cooling & Plumbing, Inc.

Reviews

• AM

  Angela Mora

  5 days ago
  5.0
  I needed help today and they didn't have an opening until tomorrow. Well Drake was getting ready to go home for the day and he made my house his last stop off the day. Thank you Drake and company for getting someone out here today. I would've been without water. Drake did a really good job. Thank you again for getting here fast and getting the work done fast and good.
• JH

  Jerry Hawkins

  Nov 17, 2025
  5.0
  Jeremiah performed our annual heating system check this afternoon. He was very thorough in reviewing the operation of our unit, found and fixed a couple of critical technical issues with the heating element, and provided a clear explanation of the potential problems. We appreciate his expertise and detailed explanation.
• JM

  John M

  Nov 16, 2025
  5.0
  Great service and Andres is very knowledgeable and he not only instantly solved my problems to get my HVAC working but he also recommended a thermostat that really helps me out. Im a disabled veteran and the thermostat he got me is just awesome. The remote interface uses my phone and it is so easy to program schedules and has so much adjustability and the user interface is easy once you get everything set up and functioning. These guys are the best!
• JN

  J N

  Oct 31, 2025
  5.0
  Thanks to B Carlson for the great evaporative cooler install at the end of the cooling season! We had our swamp cooler recently replaced and had an excellent series of interactions with B Carlson. As we were pricing various vendors we worked with Mario. He did a first class job understanding our requirements and was extremely well versed in the details of the units that B Carlson sells. He worked diligently with the sales team to get us a price that was competitive as well as future services (Care Club). These service and warranty plan gave us confidence that installing the unit late in the season did not involve a lot of risk, understanding that B Carlson will help start up the unit in the summer and guaranteed the product. Andres, Hunter, Omar and JJ did a great job on the day of the install to coordinate with the crane team and safely remove the old unit and professionally install our new cooler. Each of these men was extremely proficient at their job during the install process and also helped us learn about our new unit and some of the unique circumstances with our home. Andres is a master of his craft! After the install we really enjoyed using the unit and keeping cool for multiple weeks. Dylan helped us winterize our units and get the furnaces going insuring that process was completed quickly and efficiently. He also made sure our furnaces were operating safely and not putting out any harmful gases. Thanks for this terrific support. We worked with Allison, Amanda, and Olivia to get our inspection scheduled and competed with the city and I’m thankful for Jim and Anthony for helping out in support of that process. We had a few very minor issues that B Carlson resolved along the way and my experience with B Carlson was top notch. They are a customer service focused company and do excellent work which was shown in the interactions with their employees that I referenced over a month plus of time. I’m grateful for the service they provided and would recommend them for future work. Thanks and have a good day.
• LH

  L Hanson

  Oct 29, 2025
  4.0
  We had some HVAC issues at one of our properties. The scheduling was a little bit of a snafu getting multiple answers about the schedule for multiple people within the same organization. In other words, we had a two to 4 o’clock appointment received a text at 10 AM saying that the tech was heading out called them to see if it was real so that I could also head to the address. Was then told that someone would call me back which they did not I called again and they told me he was heading out there at 11:30. I waited an hour and they showed up at almost 1 o’clock by the time I got on site. That being said The technician D’Angelo was so impressivethat I forgot most of the scheduling snafu’s. In regards to the back office, I actually contacted MANAGEMENT and asked one of the owners to give me a call back because I would like to give him a compliment and never received that either. UPDATE- Gary called me back after posting the review and apologized. The integrity that he displayed echo that of D’Angelo, which I found so impressive. I will definitely call them on the next one. This seems to be accompany that we can build a great relationship with with our businesses.

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