BOVIO RUBINO SERVICE

Reviews

• LM

  Lisa St. Maur

  3 days ago
  5.0
  Andy arrived on time and within the provided time window. He was nice, considerate, knowledgeable and respectful. He used foot coverings to protect the inside of our house and answered all of my questions. The maintenance performed on our heater was done in a timely fashion and he kept me informed of everything that was done. I trust his work and the Bovio Rubino company to keep our heater running smoothly every year.
• MK

  Marissa Kaplan

  6 days ago
  1.0
  I’ve hesitated writing this negative review but I am so disappointed with my experience with Bovio Rubino from this summer. Long story short, there was a backup in our HVAC drain line, resulting in the water overflowing through the furnace and onto the floor. It became noticeable over time when the floor was increasingly wet and squishy. It took 4 appointments over about 6 weeks and $1200+ later for the techs to properly diagnose and repair the problem. Which at that point our floors were destroyed and needed to be completely replaced, leading to additional costly repairs. I am so disappointed by the carelessness and lack of expertise by all of the techs and cannot stress enough to AVOID using this company. I had requested to discuss this disastrous experience with a manager once all repairs were complete but never heard back from anyone, thus leading to this review.
• LL

  L L

  Nov 17, 2025
  5.0
  Andy: First of all, I just wanna say I was very impressed with Andy and the amount of knowledge that he shared with me, I learned so much that I never knew he was very, very polite very professional, and extremely thorough, he took pictures of everything documented everything, and he explained everything that he had done in normal terms that I can understand. He took the time to explain everything to me, and I really appreciate that, I felt very valued as a customer. I was very impressed with his knowledge, He seemed to really love his work, love his company and customers !! Damien I had a follow up service call with Damien, just on some questions, and again another very knowledgeable person, I just was overwhelmed by how much he knew, it’s just amazing the amount of stuff behind the scenes that we don’t realize it goes into the systems and Damien explained everything also very very easy to understand. He went over several different things and made me understand things, and he was very, very nice and very appreciative of the business, and was proud to work for Bovio, which I could understand anybody being proud to wanna work there because it’s a good company, but the employees expressed this. You could see that they love where they work, and that they value a customer service relationship with their customers, they’re very polite and thorough, and you could count on that with everybody I’ve never had any issues with any Bovio person that came out here. They’ve always been top-notch top of the line, it’s a company that I trust.
• TL

  Tom Lewis

  Nov 3, 2025
  1.0
  Buyer beware. Take a look at my review history. I’m not someone who regularly slams businesses, but this experience absolutely deserves the criticism. I needed three valves replaced in my bathroom. I already had one quote but decided to call Bovio because they could come out the same day between 2–5 PM. I told them it wasn’t an emergency, and they informed me there would be a $77 service fee, which I agreed to. About an hour later, Steve arrived. I greeted him and showed him the bathroom. He spent maybe two minutes looking at the plumbing (all of which was exposed and in an open area), then said he’d step out to check his truck for parts and write up a quote. A few minutes later he returned and said he had one part on hand but would need to get two others. He quoted around $850, then offered to “do it for $800” when I asked if he could do better. For comparison, I already had a quote for $650 from a plumber I’ve worked with for years. The only reason I shopped around was to see if I could get a similar price and faster turnaround. I see Bovio trucks all the time and figured it was a safe bet. I politely thanked Steve for his time and said I’d pass. That’s when I was told I owed ~$175 for the visit. When my wife called their corporate office, they were completely unhelpful. They claimed the $77 covered the “visit fee” and the rest was for “time on site," something never disclosed over the phone. For context, Steve was here for less than 10 minutes and did absolutely no work , no repair, no parts installed, nothing. He looked at the plumbing, went to his truck, and wrote a quote. Bottom line: $175 for a 10-minute visit with no work performed. That’s deceptive at best and feels fraudulent. I’ll likely be contacting the BBB given that the extra $100 fee was never disclosed. The rep even reminded my wife that they record their calls — by all means, go back and listen. Completely unreasonable and misleading business practices. Save yourself the frustration and call someone else. End of day, its really a shame. I was fine with the $77, I was even fine with them over pricing the bid, the added fee for nothing is what I find unacceptable. If you have a black list of contractors - put them on it.
• BR

  BPKP Review

  Oct 25, 2025
  1.0
  Despite the positive reviews on Google, our experiences with Bovio-Rubino have been exceptionally poor. It's important for a customer to be able to rely on the integrity, responsiveness and skill of any company. Bovio Rubino failed us on every single one of those counts. If I could have posted zero stars I would have. This is not entirely the fault of the technicians who attempted to address our issues - fault also lies with the company itself, their customer service representatives, willingness to respond to problems, and decisions such as sending one technician out midday for a two-technician, 8-hour job . We lost our heat on October 14, 2025 and as of October 25, not only do we have no heat (and it’s very cold inside the house), Bovio Rubino has completely ignored our multiple phonecall request for help after their second attempt to repair our system was unsuccessful. There was no lapse in time in their demand for payment nor their request for a positive review literally minutes after their technician left (maybe read the room before asking for a review!) When our 2011 Carrier Infiniti heating system was initially assessed following this breakdown, we were given 3 options – repair the system for about 2500.00, replace the furnace itself for about 10,000.00 or replace both the air conditioning and heating for about 22,000.00. We opted for the 2500.00 repair since our hope was to squeeze as much life out of our system as possible prior to undertaking a full replacement. Despite Bovio-Rubino stating that they provide 24/7 emergency service, our experience revealed that to be untrue – at least for us. Twice now we have had emergencies that found us contacting the company after hours because of an emergency. The first time was an actively leaking water heater (Bovio Rubino did not believe that warranted a callback) and on this occasion, we wanted to find out if we were in danger of carbon monoxide poisoning. This too was not deemed sufficient reason to speak with a technician by phone as our calls were not returned. The issue that Bovio Rubino did not fix was one that we were charged 2800.00 for. The "repair" failed about an hour after the technician attempted the initial repair and then a day later, failed again. Our Friday night call following this second failure received no return call and 16 hours later, we have still not received a call back. Bovio Rubino has nice trucks, nice advertisements and lots of billboards – but all the glitz in the world can’t compensate for substandard and apathetic service. I would not recommend them nor would I EVER consider using their company again.

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