Lumber Liquidators

Reviews

• SS

  Sulaman

  Jul 12, 2025
  3.0
  I had a fantastic experience at the store while shopping for new wood flooring for our home. The team—Tony, Lenn, and Mike—were incredibly knowledgeable and patient throughout the process. Unlike other places where staff just seem to be going through the motions, these guys clearly know their stuff and care about helping customers make informed decisions. The entire shopping process was smooth and well-handled. The only drawback was the delivery. While we expected some logistical challenges due to the size of our order—which is typical for flooring—the delivery arrived without any assistance. Despite being promised “white glove” service, I had to hire my own help to manage the unloading. I’d like to believe this issue stems from company-wide policy rather than any fault of the in-store team. Overall, I’d definitely return based on the excellent in-store experience.
• JP

  Jean Piscopo

  Jun 17, 2025
  5.0
  Great service, very helpful!
• LH

  Lisa Holloway

  Jun 30, 2021
  1.0
  I had new hardwood flooring installed in my two bedrooms. After installation I realized that's when walking in the wood floor it felt gritty and dirty. I washed it multiple times to get rid of that feeling but nothing helped. Later I noticed it was unlocking and coming apart at the seams. I took pictures and called customer care and spoke with Diane. She was less than helpful and very unpleasant. She insisted that I hire and pay for out of my own pocket a third party company to come inspect it. That did not work for me, I wanted the company (Ll flooring) to come look at and see what the problem with it is or pay for the third party company themselves. Diane said the best she could do is $160 credit which is nothing compared to what I spent and what I still needed to spend to finish my home. The product given to me was not the product in the showroom. Horrible quality. I would NOT recommend using this company
• WL

  Walter Lorenzetti

  Dec 11, 2017
  5.0
  I just completed my kitchen renovation and it looks great! We are very pleased with the finished product and service received. Overall, the entire process was a success. In particular, I would like to recognize the efforts of Nate Berger who was well educated on the product and was of great value when designing the kitchen. This was a very big job and he was a consummate professional when coordinating the design, modifications, additions, and limited returns. He provided a WOW customer experience

Frequently Asked Questions About Lumber Liquidators