Smith Power Group Inc.

Reviews

• RS

  Russ Santora

  Apr 9, 2024
  5.0
  Smith Power had serviced our Generac 20KW generator for a few years. Over time we've come to realize we needed a stronger unit to meet our needs. Till now we've always spoke with Mary when we needed service and felt like we had a good enough relationship that we could depend on receiving an honest recommendation from Smith Power. We called and within a couple of days Carlton visited us, performed a thorough evaluation and recommended we upgrade to a Generac 26KW unit. We agreed with his proposal, signed up and our new unit was installed a few days later. We were very pleased that Smith Power handled 100% of the conversion. With our original unit we had to coordinate between three parties (dealer, electrician and plumber). Smith Power also took away our old unit and coordinated with South Jersey Gas to upgrade our gas meter. We have no regrets whatsoever of entrusting Smith Power with our whole house generator upgrade and any future service needs.
• DW

  Donna Wilson

  Jun 9, 2023
  5.0
  Carlton and Mike did the repairs and were very professional and knowledgeable. Mary responded quickly to my emails and calls and was very personable. I would definitely recommend and use this company again.
• LC

  Laura Currie

  Jun 4, 2023
  1.0
  My experience with this company has been nothing short of frustrating and disappointing. We had several concerns that needed to be addressed, but it took multiple attempts to "fix" the issues, only to discover that they were never truly resolved and even caused new problems. The panel labeling was incorrect not once, but twice, and despite our efforts, it remains improperly labeled. We were left to fix it ourselves. To add to the list of issues, they roughed our garage but failed to run it to a separate breaker. As a result, our 30x30 garage is powered by the same circuit as our laundry room and pantry. It's ridiculous to expect us to run power tools and chargers simultaneously while doing laundry. The lack of professionalism is astounding. During their last visit to complete tasks in our house, we realized that none of the kitchen lights turned on after wiring an exhaust hood. Once again, my husband had to troubleshoot and rectify their errors. Now, we have to redo the wiring in our garage, running it to a separate breaker through finished drywall. It's a lot of additional work and expense caused by their incompetence. Despite numerous phone calls to rectify the situation, the company failed to take responsibility. Mary, who promised to call us back and schedule the necessary repairs, never followed through. It's disheartening to think that our hard-earned money was wasted on their subpar work, forcing us to do the repairs ourselves. The company made countless excuses for their mistakes. I hate to speak poorly of a small business, but the level of disappointment is overwhelming. We expected better from a family-run operation. Why didn't they provide honest and informative guidance, especially since I was the primary point of contact? The phrase "We did it the easiest way" sums up their attitude perfectly. They knew they were taking shortcuts and providing lazy work. It's frustrating to think that we were taken advantage of because I lack electrical expertise. Thank God my husband can fix these things. We trusted them to do the job properly, but they let us down repeatedly. Furthermore, their time management and communication skills were abysmal. On one occasion, two workers spent eight hours installing just five ceiling fans while leaving the panel unfinished. To make matters worse, they had the audacity to express frustration about their own inefficiency. The lack of coordination and poor management within the company is evident. When hiring a company, one expects professionalism, expertise, clear communication, and problem resolution. Unfortunately, this company fell short on all fronts. My advice to others is to ask numerous questions and ensure that all agreements are clearly stated in the contract. Otherwise, you run the risk of receiving lazy, incomplete, or even incorrect work, just as I did.
• RF

  RainBow Bonnie FANF Fan

  Mar 3, 2019
  1.0
  5 stars not even close, obviously they are all relatives. I would not use this company again.

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