Technicians consistently demonstrated professionalism, being courteous, knowledgeable, and thorough in their work.
Customer Service
Customers praised the company's customer service, highlighting prompt responses, clear communication, and friendly interactions.
Timeliness
Many reviews noted that technicians arrived on time and completed their work efficiently.
Technical Expertise
Technicians were recognized for their ability to diagnose issues accurately and provide effective solutions.
Mixed Experiences
While most feedback was positive, there were a few complaints regarding billing practices and service quality.
DD
Deborah Dore
2 days ago
5.0
I have been using Bovio- Ribino for about 20 yrs and they never disappoint! Christian Ramirez was my technician today and I was extremely happy with him. Very pleasant, cleaned up and answered all my questions. A definite asset to have!
EP
Erik Pedersen
3 days ago
5.0
Anthony clearly knew his craft and quickly diagnosed our issue and informed us of a plan for replacement parts and time to complete the repair to our heat pump and inside heater. Anthony was professional and personable and the best part…he’s a proud Eagles fan!
MK
Mary Kennedy
Nov 13, 2025
5.0
I had Damien Scott out to assess an issue with my furnace. He was very personable and professional. Damien has great knowledge about HVAC systems. He was able to explain what the issue was and how it could be fixed in a way that I could understand.
MT
Marie Trackim
Nov 11, 2025
5.0
Had a very hard to detect gas leak on my ventless fireplace. Chris Kraft and Dominica Giuliano came and spent hours searching and checking everything until the leak was found and fixed. I also appreciated that Chris took great care to do the repair by opening the smallest hole possible in my wall which I was able to patch myself thereby saving me the expense of hiring someone to patch the wall. They then spent time testing to make sure the fireplace and remote were working properly before they left. While they worked they both patiently answered all my questions and explained everything involved. Very knowledgeable, meticulous and efficient and also very personable and friendly. I highly recommend this company and really liked having the work done by Chris and Dominica.
TP
Ted Phoenix
Nov 10, 2025
5.0
Christian Ramirez has just completed my HVAC heater PM : He demonstrated excellent professional service to include outstanding communication to brief me on the operational status of my dual units : Please pass on my Kudos to him as another stellar staff @ Rubino Bovio “10 Stars “