Ferguson is an industry leader in wholesale plumbing and wholesale heating and cooling supply products. Make Ferguson your trusted partner for premium plumbing products and HVAC equipment, including repair parts, tools, operation supplies and more. In addition to providing professional HVAC and plumbing contractors with equipment, parts and supplies, our knowledgeable associates can also provide on-site trainings and full-service solutions.
Came to buy a couple of things the most useless staff. They don’t communicate they annoy you they are not helpful and they don’t care. Why would you run a business like this. May as well as shut the shop completely useless and would not come back. Save yourself the trouble go to homedepot.
JJ
Justin
Jan 28, 2026
1.0
Ferguson as a company is a terrible organization. I called a location looking for a certain part, they told me that it was at the Secaucus store. I confirm the part number they said yep that's it. I asked how many they had in stock they said plenty. I looked up the part number and it was for something totally different. He made some excuse about what I was looking at being a different part number internally but that he confirmed the part was available. I asked for the guy's name he wouldn't give it to me He just hung up the phone.
I drove 40 minutes away to go get the part, And they didn't know anything about it or anything close to it will recognize the part number he gave me. They didn't carry the category of part that I was looking for.
I was so perplexed, but after doing some digging I found out that what Ferguson will do is pretend like whatever part they have is available but at a different location and they'll send you to that location rather than tell you that Ferguson doesn't have something in stock, hoping they can upsell or cross sell you to something else. The guy on the line was just doing his job hoping he wouldn't get put in a position where he can get in trouble. He had nothing to gain, except maybe a promotion lying to people. These practices are deceptive, and you'll reap what you sow. I hope many people read this review, and you lose as much business as possible to other local companies. I've attached a photo because photos help reviews get better traction, and let my thumbs down reflect my experience with Ferguson. I've heard from plumber after plumber and HVAC owner after HVAC owner that Ferguson is the worst.
We are dedicated to providing our customers with a superior level of service. If you have questions, we have a dedicated customer support team ready to help. Please call us at 888-222-1785 or email customer.support@ferguson.com and a knowledgeable support representative will be able to assist you. Our hours of operation are Monday - Friday, 8 a.m. - 8 p.m. EST.
I forgot my password. How can I log in to my account?
If you forgot your password, simply click the Forgot Password link in the Login dropdown. Then enter the email address under which your ferguson.com account is registered. You will receive an email that will prompt you to reset your password so you can quickly access your account.
I have a new email address. How can I log in to my account?
To access your ferguson.com account, please log in using your old email address first. You can then update your email address in a few clicks. Simply go to My Settings under the My Ferguson tab and click Manage My Info. From there you can edit and save your email address so that the next time you log in, you can use your new email address.
Can I store my login information?
On ferguson.com, you can select Remember Me when you enter your login credentials to save your email address, which is your username. The next time you go to log in to your account, your email address will already be entered to help you save time. It will not, however, save your password. This is a security measure to protect your sensitive account information.
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Can I pay with my credit card on ferguson.com?
Yes. You can purchase products using Visa, Mastercard and American Express.
Does ferguson.com offer financing?
Yes, ferguson.com offers commercial financing through GreatAmerica Financial for qualified applicants. Learn more about business credit to see how it could benefit you.
Does ferguson.com have a privacy & security policy?
Yes, ferguson.com has a privacy and security policy. Protecting our customers’ information is our top priority.
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