Kelley Karpets

3.9
35 reviews

About

Flooring Store
We are a family-owned and operated business that has been servicing the Philadelphia area for over 50 years. We cover areas from Cape May, NJ to Allentown, PA. Our vast selection is superior to most other stores in the area. Let our knowledgeable, veteran staff professionally guide you in selecting your new floor.

Location

Kelley Karpets
712 Delsea Drive, Pitman, NJ
08071, United States

Hours

Reviews

3.9
35 reviews
5 stars
25
4 stars
1
3 stars
0
2 stars
0
1 star
9
  • JM
    Jill Marsteller
    Sep 5, 2025
    5.0
    The installers were very professional and did beautiful work! Every line is absolutely perfect! I would recommend them a million times!
  • MH
    Mo H
    Aug 21, 2025
    1.0
    Hope there was a 0 star to put for this scam place. They showed us a sample that matched the other area in our living room but installed different material. Promised to partially refund but after reaching out several times and waiting for months they said it was the manufacturer’s fault and they could do nothing. The partnered finance company synchrony Karastan is another scam that made us pay minimum per month and on auto pay. I just realized that they had a promotional period and without letting us know they added over 34 percent interest on the total loan. Avoid this place and never finance with them.
  • LJ
    Lisa Johnson
    Jan 17, 2018
    1.0
    I purchased carpet for my dining room and living room in 2014 and after 18 months, the strands started to come out of the carpet. Since it was under warranty, I called and Larry came out to assess the carpet. It was determined to be defective and it was to be replaced with the same carpet. When the carpet was finally replaced, they replaced it with a cheaper grade of carpet and it was a different color than the original. I immediately called to complain and had to bring in a piece to be "analyzed". I was told I would receive a phonecall and after several months, I still did not hear back. I called numerous times until they had an answer for me. They determined it was not the same carpet and told me they would "look into it further". I still never received a phone call, so I stopped in the store to talk to Larry. He still didn't have an answer for me of what was going to be done, and the manager ( a woman whose name I don't recall), didn't seem to want to be involved in this sale. Larry told me he would give me a call when he found out what would be done. Well, that was about five months ago and I never heard from him, and I am tired of having to chase after a resolution. I will never purchase there again, nor will I recommend to anyone looking to purchase from Kelley's Carpets. The customer service was a joke full of empty promises and excuses. Lesson learned and I will now go elsewhere for any other flooring needs.
  • RC
    Rosalie Chapman
    Jun 7, 2017
    5.0
    Very pleasant. Shawn was extremely helpful, and we will be purchasing our carpet there.

Frequently Asked Questions About Kelley Karpets

What type of business is Kelley Karpets?

Kelley Karpets is a family-owned and operated flooring store with over 50 years of experience servicing the Philadelphia area.

Where is Kelley Karpets located?

Kelley Karpets is located at 712 Delsea Drive, Pitman, NJ 08071, USA.