Arctic Air Conditioning

Reviews

• K

  Kevin Whang 黄克文

  1 day ago
  1.0
  The technician is knowledgeable. But he did not recommend the best solution for the customer. The Lennox HVAC system uses s30 thermostat with a separate wifi hub to control the system. The WiFi hub failed (It was replaced about two and half years ago). The s30 thermostat is still good. The technician said , I have to replace the whole s30 system, because the very inexpensive WiFi hub failed is sold together with the thermostat. They can not get a separate wifi hub for me. I wind up paying $1464 to replace the s30 thermostat. I am astonished to see a very unreliable wifi hub failure has no reasonable solution, that is replacing the WiFi hub only! I am terrified to see this kind of of scheme! The technician spent 5 minutes to diagnose the problems, about 45 minutes to replace and configure the thermostat. one hour of service costs me $1464! This is the Arctic service who was the subcontractor of Homedepot in the installation of the whole system in November 2019!!
• SR

  steven read

  3 days ago
  1.0
  I scheduled a service appointment with Arctic Air Conditioning almost a week in advance. Like many service companies, they operate using a four-hour appointment window. My window was 8:00 AM – 12:00 PM. I rearranged my work schedule and stayed home the entire morning waiting for the technician. No one showed up, and more importantly, no one called. At 12:02 PM, after waiting through the entire window, I called their office to ask where the technician was. I was told he was still at another job and hadn’t even left yet. In other words, they already knew they were not going to make the appointment window and never bothered to notify me. Shortly afterward I received another call from their office telling me they actually had no one available to come out today at all, and asked if I wanted to reschedule for Monday. This is extremely unprofessional. If a company knows they cannot make an appointment window, the bare minimum courtesy is a phone call so the customer can plan their day accordingly. Instead, they allowed me to sit around my house for four hours waiting for a technician who was never coming. Based on this experience, their scheduling and communication practices are very poor, and I cannot recommend them.
• ES

  Ed Schulze

  3 days ago
  5.0
  Artic Air did a tremendous job replacing my entire main level HVAC System including Furnance, AC Coil and AC Condensor. My experience started with Chris Rotante, Sales, who came out to the house for a free estimate. He spent over an hour reviewing my existing setup and comparing to the ductwork capacity of the home to determine the best replacements. He suggested we upgrade the size of the furnace and the AC to better match the ductwork capacity. Artic Air was the only one if five contractors who did more than just come in, note the equipment I had and just price out exact replacements. With Artic Air, the price they quoted me ended up same or better than any other contractor and they use top of the line Lennox Equipment with higher capacities. The other things that sealed the deal fo me were the 5yr Labor warranty they offered in addition to the standard manufacturer warranties, zero percent financing for 18 months and they also covered the cost of all permits and any other HOA requirements. On the installation side, Tim Bondarenko and his team completed the work in about 4 hours. They are a team of 3 all working in unison. One tech focused on the installation of the outside condenser and the other worked with Tim on the furnance and AC Coil replacement. Their work was meticulous both inside and out. Even with the existing snow on the ground and the rain coming down they installed the outside unit perfectly. Digging out the area, making sure it was level and laying down a thick layer of stone to support the base. On the inside they replaced all the old wiring and PVC exhaust piping. They went into great detail to insure all wires and pipes were bracketed down. Before leaving they swept up everything and took all the old equipment and trash with them. The end product was perfect and looks great in my utility room. Lastly, once complete, they explained how the system works, showed me how to change the filters and answered any questions I had. Great experience with Artic Air!! I would not hesitate to use them again or recommend them to friends
• MS

  Michael Saba

  4 days ago
  5.0
  I had an HVaC emergency at my house where it was leaking a lot of water. I called Artic Air late evening while I was at work and asked if they can send a HVAC technician as soon as possible. Luckily they told me someone will arrive today. The technician Conor Drevelus arrived and solved and fixed the issue right away. Conor is very knowledgeable and knows what he’s doing. After he was finished I showed my HVAC unit upstairs and helped me fix the issue by going in my attic and removing my old dirty filter and added a new one. He then went above and beyond one to find the issue. If it wasn’t for the cold weather and needing my waterline hose to clean the coil in my unit. I told him we will do it when the weather gets better within a month or two. I would rate Artic Air and Conor Drevelus 5 stars. I will be using them for all my plumbing and HVAc needs.
• PC

  Patricio Constable

  Feb 6, 2026
  1.0
  I give them a one star because of several reasons. I paid for a technician to sit and watch my furnace run and cycle on and off for 30 mins to tell me that the cause is a filter. Not even look at my thermostat to see if there was and issue. Okay that said, let's get straight to the point. So I was hospitalized and came home under strict restrictions by my doctor, bed rest orders which is extremely hard for someone like me. Anyhow, the next day my wife wake me up saying that the house is cold and the thermostat is 58 degrees. So I got up and open the arctic and notice the furnace was in a safe mode and has 4 blinking red lights which indicates that it as an air flow issue. Being in the health condition i decide to try the basic fix, remove main air filter which is clean and hard reset the unit. Okay it started to work again. Couple days went by and it started again, this time it will run and cut off at 65 degree while my thermostat continue to call for 68 degrees running down the backup batteries, everytime I have to reset the system to start, still remember I am on bed rest orders, so I decide to call Company which was Arctic Air to fix my furnace in which they agree to come out, I informed the gentleman on the phone that is a central air system and the furnace has 4 red flashing lights. Got a text from them saying they are sending their best technician with 40 years experience in the hvac industry and is our resident oil heat specialist. I said to myself a oil heat specialist, that's a boiler mechanic. Anyhow I give them the benefit of the doubt only for the technician Anthony to sit and watch my unit cycle on and off to tell me he never saw a system design like mine and to remove the air filter and run it to see if that will solve the problem. That was a huge red flag. He did not even look at the thermostat and wrote up is bill for payment of $140. I paid the bill without question. Unit did not run for long, every 3 days I had to restart the unit and make sure the thermostat stayed charged. In doing this I kept the thermostat at 66 degrees because I did want to fall victim to a company. This is where it gets strange. Me being sick really made this one star review real, should be zero. I am a Sr. Hvac technician and because I decide to paid and get my system fix I felt like I got robbed. I went and open my furnace and tested the electrical component found a bad switch, then at the back of the furnace a air filter which was about 50% dirty I went to Johnstone Supply and got the parts, installed it and to this date my unit is running fine. "Me, well with a couple Tylenol 500mg and bed rest pain will go away." Remember you don't know the back ground of the person you are going to work for, so be honest and charge people for the job you did and not for showing up at their door. Update, beware, this company is not about quality or excellence. After speaking with the Experience Manager as they requested i call, it was a waste of my time. Only to gather that she never read my review until we spoke over the phone. Pleading SR HVAC TECH.

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