Arctic Air Conditioning

Reviews

• RA

  Rachel Amaro

  4 days ago
  5.0
  Anthony came out to assess my HVAC situation. He did such an amazing job as a professional and communicating my pros and cons and providing me a very good price I actually bought a complete HVAC system. I was so satisfied that I called him back to ask him questions about a Genarac. Once again, he was so professional took the time to explain to me the best solution for my proposal to purchase a Generac. With all the snowstorms that we’ve been getting I am thinking very, seriously about purchasing a generator from Arctic air,. However if I do buy it, it will only be because of Anthony and how sincere, understanding and professional he is
• JS

  Justin Smith

  Feb 12, 2026
  5.0
  If I could give more stars I would. I called Artic Air last night around 730 pm and they answered immediately. They were professional courteous and polite. When I explained that I had no water to my unit they went above and beyond with scheduling me for the next day. They informed me a plumber would be there between 8am and 12 noon. There Plumber Eric arrived exactly at 8am and was professional, warm and friendly as soon as he walked up to me. To say I was impressed iwas an understatement. I informed him of my issue. He investigated and told me what the issue was. And after telling me what we needed to do to we agreed on the best course of action and he got our water back and running fast. Eric is definitely a good plumber and never once made me feel like I was being pushed to pay for something I didn’t need. Artic air is lucky to have a good plumber like Eric. As an electrician myself who prides himself on making sure the customer is always taken care of and treated the rite way. I’m very satisfied with Artic Air. I will be using them again when needed. One last thing. As an electrician myself working for many company’s out there.. I wish I could find a place like this to work at..
• CC

  Chandresh Choudhary

  Feb 11, 2026
  5.0
  I had an excellent experience with Arctic Air Conditioning and Heating, and especially with their technician Hector Jordan. Hector arrived right on schedule and immediately diagnosed the issue with my HVAC system not heating. He performed multiple thorough checks to make sure the entire system was operating properly, not just a quick fix. Within about one hour, the service was completed and my system was working perfectly again. What really stood out was that Hector went above and beyond his job. While servicing the unit, he took the time to educate me as a homeowner, explaining system health, maintenance tips, and simple changes I can make to save significantly on heating and cooling costs. That guidance was extremely valuable and honestly eye-opening. It’s clear that Hector’s years of experience show in both his technical skill and professionalism. I truly appreciate the care, transparency, and dedication he brought to the visit. Highly recommend Arctic Air—and if you can, ask for Hector Jordan. Outstanding service from start to finish!
• CS

  Colleen Schmidt

  Feb 6, 2026
  5.0
  We just had central air installed by Artic Air and couldn’t be happier with the experience. From day one, the team walked us through everything including where each vent would go, how the ductwork and piping would be run, and why certain decisions were made. We have a 100-year-old home, so it wasn’t an easy job, but they were more than up to the challenge and made us feel informed the entire time. They were also incredibly clean and respectful in our home. The install was basically dust-free, and they kept the house immaculate, cleaning up thoroughly at the end of every day. You would barely know major work was happening. The crew was friendly, professional, and very responsive to any questions or concerns. They were great around our young kids who were home during the installation. As a bonus, they even helped us troubleshoot and improve some existing heating issues in the house, which we really appreciated. The quality of the work is excellent, and the whole experience exceeded our expectations. I would absolutely recommend Artic Air to anyone looking for HVAC work.
• PC

  Patricio Constable

  Feb 6, 2026
  1.0
  I give them a one star because of several reasons. I paid for a technician to sit and watch my furnace run and cycle on and off for 30 mins to tell me that the cause is a filter. Not even look at my thermostat to see if there was and issue. Okay that said, let's get straight to the point. So I was hospitalized and came home under strict restrictions by my doctor, bed rest orders which is extremely hard for someone like me. Anyhow, the next day my wife wake me up saying that the house is cold and the thermostat is 58 degrees. So I got up and open the arctic and notice the furnace was in a safe mode and has 4 blinking red lights which indicates that it as an air flow issue. Being in the health condition i decide to try the basic fix, remove main air filter which is clean and hard reset the unit. Okay it started to work again. Couple days went by and it started again, this time it will run and cut off at 65 degree while my thermostat continue to call for 68 degrees running down the backup batteries, everytime I have to reset the system to start, still remember I am on bed rest orders, so I decide to call Company which was Arctic Air to fix my furnace in which they agree to come out, I informed the gentleman on the phone that is a central air system and the furnace has 4 red flashing lights. Got a text from them saying they are sending their best technician with 40 years experience in the hvac industry and is our resident oil heat specialist. I said to myself a oil heat specialist, that's a boiler mechanic. Anyhow I give them the benefit of the doubt only for the technician Anthony to sit and watch my unit cycle on and off to tell me he never saw a system design like mine and to remove the air filter and run it to see if that will solve the problem. That was a huge red flag. He did not even look at the thermostat and wrote up is bill for payment of $140. I paid the bill without question. Unit did not run for long, every 3 days I had to restart the unit and make sure the thermostat stayed charged. In doing this I kept the thermostat at 66 degrees because I did want to fall victim to a company. This is where it gets strange. Me being sick really made this one star review real, should be zero. I am a Sr. Hvac technician and because I decide to paid and get my system fix I felt like I got robbed. I went and open my furnace and tested the electrical component found a bad switch, then at the back of the furnace a air filter which was about 50% dirty I went to Johnstone Supply and got the parts, installed it and to this date my unit is running fine. "Me, well with a couple Tylenol 500mg and bed rest pain will go away." Remember you don't know the back ground of the person you are going to work for, so be honest and charge people for the job you did and not for showing up at their door. Update, beware, this company is not about quality or excellence. After speaking with the Experience Manager as they requested i call, it was a waste of my time. Only to gather that she never read my review until we spoke over the phone. Pleading SR HVAC TECH.

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