Arctic Air Conditioning

Reviews

• AH

  Abigail Hand

  2 days ago
  1.0
  One star as I have to choose something..Do your research and don't settle! So expensive. I called then as I had used them for ductless AC several years ago and it seemed to go fine. A broken on/off handle on the shower prompted me to try them again. So sorry that I did. The technician ended up putting the repair in as a "15 minute pipe repair" it was the on off handle, no pipe repair. Over 300$ during business hours. I call the office immediately, spoke to whomever answers the phone and just asked about that kind of charge. Sadly I was disconnected and didn't hear back from them. Invoice is nonspecific too. I don't even know how much the plastic piece cost. 300$? No, I will not use them again and I recommend that you do your research first when it comes to their plumbing services. I was going to try them for electric but nope, not now.
• KR

  Kiron Rao

  4 days ago
  5.0
  Very happy with the service engineer Jian Chen. It took him only a few mins to figure the issue with the furnace switch and he was immediately able to replace it and fix the issue with the furnace. He also went above and beyond by hearing our issue with our sons room not heating and was able to quickly point to a duct that was open and needed fixing. So thankful to finding this since we could not figure the issue for many years. Thanks so much to Chen and his amazing technical acumen and hawk eye examination. Thanks Artic air for resolving our issues and keeping experienced engineers like Chen to serve the customers.
• AK

  Alex & Karina

  Jan 4, 2026
  5.0
  Contracted thru Home Depot to come install an equivalent replacement for 20 yo Goodman furnace. Location is small closet in condo, so tight, requiring specific dimensions. Old unit (GMH80703ANAC) was about 70k BTU and the new unit (GR9T800803BN) is 80k BTU. Scheduled and installed as planned by couple of guys, with minor gas pipe leak, which was then promptly fixed by Dan (master installer). Very quick and courteous service so far - thanks for that. From personal observations, the old unit was blowing heat at double or triple the temperature and CFM strength out of the registers and near the filter, it had a strong toasty feel. The new unit seems to have a weak force, feels a little cold, but as explained it is meant to do that for efficiency in the new units. Takes about 90 mins to raise temp from 70 to 73 for comparison to old unit which was able to raise temp from 46 to 73 in 180 mins. This seems to be considered normal for new unit as per AI review. Still getting used to this and may have to install aftermarket register boosters in certain rooms to get more comfortable feels.
• MS

  Morgan Sweeney

  Dec 21, 2025
  1.0
  I had a very disappointing experience with Arctic Air. A younger technician arrived first and said he was from Arctic Air but did not give his name or introduce himself as a professional. A second, older technician arrived later and never introduced himself at all. At no point did either technician properly identify themselves, which made it uncomfortable having strangers in my home providing a paid service. Throughout the visit, the technicians were in and out of my house, unfriendly, and not personable. They made little to no eye contact with me or my husband, and I genuinely felt uncomfortable in my own home. Despite it being 34* outside and knowing I have pets in my home, the technicians repeatedly left my front door wide open while entering and exiting. No matter how many times I closed the door, they continued to leave it open. I had not had heat since Sunday and had been relying on a space heater, yet there was no concern shown for my comfort or safety. Once the work was finished, it felt like the technicians couldn’t leave fast enough. After they left, I noticed the job had been done poorly and incorrectly. I noticed my furnace would not shut off, was blowing cold air, and was displaying an error code. I called customer service to report the issue and explained that I was uncomfortable with the furnace continuing to run with an error code. I was told, “I’m not a technician so I can’t really advise what to do.” While I understand that limitation, it did not help resolve the situation. I attempted to shut the unit off at the thermostat myself, only to discover that the furnace was not properly connected to the thermostat at all. As a result, the furnace continued running while I waited for technicians to return and fix the mistake. When the younger technician returned, acting as if I was inconveniencing him with the need to return. He was at my home for approximately an hour. During that time, he went back and forth between the thermostat and the furnace and spent a significant amount of time on the phone with multiple people. It became very apparent that he did not know how to fix the issue. After tinkering with the unit, he came upstairs and told me, “I tried my best. It seems to be a switchboard issue and it’s not something I can fix. Someone will be out Monday.” This was unacceptable, considering I had already paid over $5,000 for a brand new system and had spent the entire day at home only to be left with a faulty installation and no heat. I contacted customer service again and spoke with Gloria, who helped address my concerns. She informed me that technicians are not supposed to leave until the unit is functioning properly and the issue is resolved. Shortly after, Dan, the installation manager, contacted me stating he was only “vaguely familiar” with the issues I had been experiencing throughout the day. At this point, it was 6:00pm installation had started at 9:30am and I still did not have a working furnace that had already been paid for. Dan told me he would check with the office to see if another technician could come out. He later called back to say he couldn’t reach anyone, so he drove to the office himself, an hour away, to see if he had the necessary part and would then come to my home arriving around 8pm. When Dan arrived and began working, he determined that it was not a switchboard issue at all. Instead, the dip switches had been installed incorrectly, and he had to reset the unit to factory settings. This raises serious concerns that Arctic Air had technicians in my home who did not know how to properly install HVAC equipment. Around 8:30pm, Dan finished troubleshooting and fixing the unit. Even as I write this review, I still do not know the names of the technicians who were in my home. Overall, this experience lacked professionalism, care, and quality workmanship. I would not recommend Arctic Air based on this visit. Honestly, I’m scared for my township to come out and complete the inspection of the unit out of fear something else could possibly go wrong.
• EM

  Eric Matland

  Dec 21, 2025
  1.0
  They just want your money for their service agreements. They promise you things like faster response times if you have their service agreements and the peace of mind knowing your equipment is being regularly inspected and maintained. But the service agreement techs are under trained and don't actually do much or inspect much. I just had my boiler service agreement performed even though I requested they just reimburse me the charge because I didn't want to continue my service agreement. They ignored my request for the reimbursement and eventually, without my consent scheduled a tech to come out. Since I was home I just let them perform the PM since it was clear I wasn't getting my money back. The tech ran the system for under 5 minutes and checked all boxes saying everything was fine. I had noticed some water under the PRV before and after this visit. Assuming before was just the beginning of the season, things started to acclimate after not being used for months. But after the visit, the water leak persisted for the following month. I looked at everything assuming it was a bad PRV but I sat and watched the pressure climb as the heat ran. As the water temperature reached 170 degrees after about 15 minutes time, the pressure began hovering at and peaking past 30psi (the rating for the PRV). So i knew three PRV was just doing its job and that the issue must be something else. With my limited knowledge, it seemed like the expansion tank was ok because it made different noises when I tapped the top of the tank compared to when I tapped the bottom. And the top was hot during the heat running cycle while the bottom remained cold. I called back and explained these diagnostics over the phone assuming it must be a larger issue above my knowledge. The only thing they offered was to send someone out to look at it for $140 fee, even though I explained that I just had the service tech out a few weeks earlier and they must have missed it. The guy showed up later that afternoon and was barely out of his van when I told him the same diagnostics I mentioned in the phone call and he immediately said it was the expansion tank. He didn't even wait until the PRV began leaking to conclude his assessment. But he didn't have an exansion tank in his van so that was it. He left. $140. Then they sent me an estimate the next day for the work at over $350. The part cost $85 from my local supply house and took less than 15 minutes to replace on my own. I'm canceling all my service agreements with them and intend to never give my business to this company again.

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