Arctic Air Conditioning

Reviews

• PS

  Parag Samarth

  1 day ago
  5.0
  Arctic Air response to my initial call re replacement of my HVAC was quick. David Costello, their sales consultant was very thorough and explained all options. On comparing their quotes with other companies, I noted that Arctic air had quoted the highest in efficiency ratings which qualified for federal tax credits. This coupled with the Lennox rebates made their offer the most economical, despite the highest ratings. The installation was scheduled next day and our system was up and running within a few hours of starting installation. The crew left with all the old equipment and debris. Very satisfied with the whole experience.
• RS

  Robin Schlosser

  3 days ago
  5.0
  I had a two zone HVAC replacement yesterday, Nov 18, 2025. Furnace and AC. Steve Jimenez (senior comfort advisor) spent over 2 hours with us explaining their systems and which one would best suit our house.( no high pressure tactics either) , which I really appreciate. We had other companies come out and they basically looked at what we had, told us they would send an email with costs and models. Not what I was looking for . Obviously 2 different approaches. The head technician, Alex Moroz , and his crew of 5 others were excellent. They were very neat and proficient while installing everything. Each one worked on a particular task and was very professional. They listened to my concerns and accommodated me. At the end of the job, everything was swept up clean. All of the old equipment was removed and hauled away. When the installation was completed, Alex Moroz walked us thru each unit that was installed and explained what was done, from attic to basement to outside AC units. I am very happy with the service and results of the installation. I would definitely recommend Arctic Air Conditioning for their prompt and courteous service . I would also like to note that I got prompt responses (calls and text msgs) from Jessica , their assistance, when I had any questions. She was right on top of things.
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  C L

  Nov 13, 2025
  5.0
  I received estimates from several excellent companies before choosing Arctic for my oil to gas conversion. Here’s why I’m relieved that I do not regret my decision: #1 Fair pricing — At a time when all of us are being squeezed by high prices in this country, all we ask is to stop being gouged. The price I was quoted was fair for a superior brand product and the labor to install. #2 Customer Service — 10 out of 10. The person who gave me the quote (shout out to Chris) and explained the rebate process (I received a $1,750 rebate) would respond to my emails and texts within 24 hours or sooner. I would double check his answers against my own research and ask a family friend who builds houses— and the answers were spot on. I always want to make sure the company I’m dealing with is honest. This one is. Even if it means losing your business because of their honesty. The honesty solidified my decision to use them. #3 The installation team — Professional. Explained everything in a way that could be understood by someone who doesn’t do this for a living. And NEAT! They went out of their way to make sure they were as clean as possible throughout the installation process. #4 Even when something goes wrong, there is no hesitation in making things right — The team accidentally broke one of my holiday lights while pulling piping across my lawn. They didn’t realize it. I spoke to a manager (shout out to Susan) who asked me to send a receipt for them to reimburse me for the replacement. I received a check in the mail 2 days later. Top notch for taking responsibility for a minor error — and the team leader apologized emphatically when he returned to finish the job. #5 The finished project — 20 out of 10. The boiler install looks fantastic. I also waited to send this review because I wanted to make sure I didn’t have any issues getting heat after the install. NONE. Nice and toasty. Overall — I cannot say enough about how happy I am that I chose Arctic. Superb job.
• TW

  Tom Wilson

  Nov 7, 2025
  5.0
  I was so happy with Arctic’s annual HVAC maintenance program that signed up for the annual program for my tankless hot water heater. Less than 24 hours later Byron Chambers, one of Arctic’s plumbers, was at my door. Incredible response time to get an appointment! Byron was incredibly knowledgeable and friendly. He spent an hour and an half flushing out the system and took time to explain what he did and give me a report on the health of my system. I chose Arctic based on the very positive reviews I found on Google and am glad I found this company’s. Great service from first-call to the on-site techs who do the work. Pricing is very fair and there is never any effort to try upsell you or take advantage of the fact that you really don’t know have a depth of knowledge about the systems they are servicing. I wild recommend them without any hesitation.
• RB

  Rox BO

  Nov 6, 2025
  5.0
  Your company is our go to for maintenance a/c, furnace and repairs. We recently called for a leak repair on a wall behind our water heater, a tech Michael B. was sent and really didn't do a proper repair and made major mistakes from the leak still running to put an unnecessary whole on my kitchen cabinet, didn't closed the main water and more. After multiple calls the company the 3rd time coming to our home thank God sent a different tech José Morales and he is the reason why we are giving the company 5 stars, he went above and beyond to make sure the job was done properly, closed the main water to prevent more leaks. Mr. Morales had to come back after everything was properly dried and then was able to reinstall our water heater. It took from Monday to Thursday to get back to normal. Jose Morales is extremely professional, knowledgeable, verified safety. We can honestly say that because of the Jose Morales we still your customers!

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