Herc Rentals

Reviews

• RW

  Randy Walker

  Feb 20, 2026
  1.0
  Had a pretty bad experience here unfortunately. Rented a trailer for a week and then decided to keep it for a month. At that point he sales rep reached out offering to set up an account (I'm a commercial renter) and even offered for me to buy an older model of the same trailer I rented. Made me an offer to credit back my monthly rental fee if I bought the trailer. Last contact with the rep was on Feb 23rd and he said "no rush, take your time" about returning the rental and buying the older model he offered me. Today I text him about returning the rental only find out that this offer is no longer valid. Spoke to the manager as well trying to persuade them to honor the original offer but no luck. Manager was completely unreasonable. Apparently collecting his rental fee is more important than the customer, refused to credit the fee as originally offered.
• NG

  NYC Guide

  Aug 27, 2024
  5.0
  Mark is very helpful convenient location off of 17 North
• LR

  L. Massiel Reyes

  Oct 26, 2020
  5.0
  Durante Rentals was so great !!! I called in last minute desperately needing a machine and they came through for me the same day!! Bryant was such a pleasure to work with, he went above and BEYOND to meet my request and displayed outstanding customer service. Thank you !! thank you so much!!
• JJ

  James Kurpiel Jr

  Dec 1, 2019
  5.0
  I was renting a roller from Durante in Hasbrouck Heights NJ. Due to inclement weather I had to postpone the rental on a Saturday only problem is they are closed on Saturday. I called their emergency number and I literally received a call back within 5 minutes from Baron. He couldn’t have been more helpful. Not only did he reschedule my rental for me but stayed in contact all weekend including Sunday to make sure I was set. We live in a world where good customer service is hard to find. Baron and Durante went above and beyond!!! I highly recommend them for all your rental needs, you don’t find companies with service like this often.
• SM

  Susan Mulvihill

  Oct 22, 2019
  5.0
  Bryant and Frank were very helpful. Great customer service.