Window World Garden State West

Reviews

• RM

  Robert Muscillo

  Feb 16, 2026
  1.0
  While I am pleased with my windows purchased in 2018, I am very dissatisfied with how this location handled my warranty claim, filed with them in June 2025 & still no response. I have called/emailed them numerous times to be told my part was in by Luigi, another woman on the phone and/or Larry. Been told they would come out to install the part, today 2/16/2026, still not done. I have also contacted Window World Corporate office and the Better Business Bureau and have received NO responses. At this point I will file my warranty claim with another WW franchise. Avoid dealing with this franchise location.
• ML

  Mark and Molly Lee

  Jan 28, 2026
  1.0
  We have been calling about a warranty replacement window since April. No resolution. Calls to Pam and Larry are not returned. We tried to contact corporate in December, they were no help. Save your money, go elsewhere, the warranty they promise is useless and they will just ignore you.
• KG

  Khelan Gandhi

  Dec 23, 2025
  1.0
  Save yourself the time, money, and frustration. I paid a 50% deposit in October 2024 for a sliding patio door and was promised delivery and installation within 6–8 weeks. That never happened. After following up in January 2025, I was told the door would be ready in “two more weeks.” In February, I spoke directly with the owner, who claimed they had my door but that it was manufactured with the wrong opening direction. He asked for another two weeks to fix the issue and schedule installation. From that point on, communication was extremely poor. I followed up repeatedly throughout March via phone calls and messages with no meaningful response, updates, or resolution. Eventually, after months of broken promises and excuses, I had no choice but to file a dispute with my bank just to recover my deposit. As of today—over a year later—I have received nothing: no door, no installation, no refund, no update, and not even an apology. This has been an incredibly disappointing and unprofessional experience. I would strongly advise anyone considering Window World to look elsewhere.
• KR

  Kathy Romanoski

  Dec 27, 2023
  5.0
  Honestly by far one of the best companies I've ever worked with!. It was a pleaseure to have them in my home. I had; screen doors, entry doors, basement windows and several windows in the garage replaced. Robert the salesman was exceptionally helpful and the team they use were professional and did an OUTSTANDING job. Larry the owner came to make sure everything was going as planned, Then they came back to make sure we were happy with everything. They have exceeded my expectations.---- Who does that anymore?? If I could give them 10 stars I would. Thank you Window World (Flemington).
• SF

  Stephen Fitzsimons

  Jun 7, 2022
  2.0
  Hired Window World of Flemington to replace my windows, as 1 does with a Window store. Sales person was great, no pressure whatsoever. Gave me the information I needed when I needed it. Very, very different than other high pressure window replacement companies. So far so good. There was a significant lead time on the windows due to the state of the world right now, that was fine (~12weeks) Installers showed up on a snowy February day and did their work very quickly. Here's where the problems started. They broke the vinyl j-channel around most of the windows they installed and tried to cover it up with other pieces of vinyl and silicon. When I brought it to their attention after inspecting their work they said it was due to my vinyl siding being installed incorrectly and repair was not covered in my contract. It would have been nice to know this before they damaged the rest of my vinyl siding! They even offered to come back and repair it at my cost when the weather got warmer - terribly kind. In addition, something I didn't bring to the attention of Window World that their installers brought a bucket of cleaning supplies and solvents into my basement and somehow managed to permanently stain the carpet. In any case, stained carpet and damaged vinyl siding both caused by Window World should not be my responsibility to repair. I contacted the sales person, he sided with their installers and put me in touch with their owner. He was nice. I had a couple conversations with him and was assured that, although repairing my vinyl siding that they damaged was not in their contract, they would make it right. Its been 2 months since we last spoke and it still is not repaired. Oh and the icing on top of the cake, Ill be taking up a wrestling class to open one of the new windows. Its a nightmare to try and get open all of a sudden! Overall, started off as a great experience and has ended as a very disappointing one.

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