Window World Garden State West

Reviews

• RM

  Robert Muscillo

  Feb 16, 2026
  1.0
  While I am pleased with my windows purchased in 2018, I am very dissatisfied with how this location handled my warranty claim, filed with them in June 2025 & still no response. I have called/emailed them numerous times to be told my part was in by Luigi, another woman on the phone and/or Larry. Been told they would come out to install the part, today 2/16/2026, still not done. I have also contacted Window World Corporate office and the Better Business Bureau and have received NO responses. At this point I will file my warranty claim with another WW franchise. Avoid dealing with this franchise location.
• ML

  Mark and Molly Lee

  Jan 28, 2026
  1.0
  We have been calling about a warranty replacement window since April. No resolution. Calls to Pam and Larry are not returned. We tried to contact corporate in December, they were no help. Save your money, go elsewhere, the warranty they promise is useless and they will just ignore you.
• KG

  Khelan Gandhi

  Dec 23, 2025
  1.0
  Save yourself the time, money, and frustration. I paid a 50% deposit in October 2024 for a sliding patio door and was promised delivery and installation within 6–8 weeks. That never happened. After following up in January 2025, I was told the door would be ready in “two more weeks.” In February, I spoke directly with the owner, who claimed they had my door but that it was manufactured with the wrong opening direction. He asked for another two weeks to fix the issue and schedule installation. From that point on, communication was extremely poor. I followed up repeatedly throughout March via phone calls and messages with no meaningful response, updates, or resolution. Eventually, after months of broken promises and excuses, I had no choice but to file a dispute with my bank just to recover my deposit. As of today—over a year later—I have received nothing: no door, no installation, no refund, no update, and not even an apology. This has been an incredibly disappointing and unprofessional experience. I would strongly advise anyone considering Window World to look elsewhere.
• FM

  Fabiana McShane

  Aug 25, 2025
  5.0
  We had 23 large windows installed by Window World, and the whole process was excellent. The crew worked quickly and did a great job with the installation. Very clean. It’s been a year now and the windows are still working perfectly with no issues. On top of that, the price was great compared to other companies. Overall, fantastic value and a smooth experience — highly recommend! Luigi was excellent to work with.
• AR

  Adam Radziszewski

  Dec 19, 2023
  1.0
  The windows are leaking, and one of them has condensation inside. Despite my numerous emails and calls with photos, nobody has followed up. I wish the companies would stand behind their warranties.

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