Customer Service
Customers consistently praised the knowledgeable and helpful staff, particularly highlighting individuals like Mark, Billy, and Michael for their exceptional service and support throughout the purchasing and installation process.
Installation Quality
The installation teams received high marks for their professionalism, punctuality, and attention to detail, with many customers expressing satisfaction with the quality of the work done.
Product Selection
The store offers a wide variety of flooring options, with many customers appreciating the extensive selection and the ability to find products that fit their specific needs and budgets.
Communication
While most reviews highlighted excellent communication, a few customers reported issues with follow-up and responsiveness from the installation department, indicating room for improvement in this area.
Overall Satisfaction
The majority of customers expressed high levels of satisfaction with their experiences, often returning for repeat business and recommending the store to others.