Ferguson

Reviews

• RM

  Robert Maher

  Jul 7, 2022
  1.0
  It’s too bad there is no way to do zero or negative stars. My wife and I picked out plumbing fixtures in the beginning of March. Lori “helped” us. We of course were forced to pay up front. Our bathroom project started on March 1st, and as of today, we still have not received the faucets or shower head that we ordered. When we met with Lori, we specifically said that if anything would be back ordered she could let us know and we would pick something else. Our project was done in mid May, and our plumber went to Aaron’s and asked where the faucets and shower head were. We were told they would be in in November. No phone calls. No emails. No updates whatsoever. We’ve since found fixtures elsewhere, and they won’t give us our money back without a “restocking fee”. Restocking usually means to take back, but since we’ve never gotten the products, it’s a joke. It’s come to our attention that Aaron’s has sold to Ferguson’s, so this is obviously a waste of time. But until the deal goes through, please don’t spend any money there.
• MD

  Mike Dunphy

  Oct 12, 2021
  5.0
  Great local supply house for the pros or the DIYer they carry everything you need
• DW

  david widi

  Jan 7, 2021
  5.0
  Great service
• KH

  Kevin Hsu

  Jun 11, 2018
  2.0
  I don’t think they care very much about customer service here. The feeling I got there was a sense of annoyance from staff. I found it difficult to get anyone to offer a “hello may I help you?” One young guy there did offer help which was much appreciated after initial blank stares from most of the first couple staff who punted my inquires to him. One other reviewer said “rude” - I can see why they felt that way. Too bad. I doubt they were always this way given they have more than one location. I hope the owner(s) can help change their culture.
• CS

  Corrie Sherman

  Mar 17, 2018
  5.0
  Good local Plumbing and heating suppliers

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