Business Details
About
Garage Door Supplier
Keene Door offers residential garage doors, commercial garage doors, commercial storefront doors, and garage door openers and accessories. We service the Greater Monadnock region, eastern Vermont, and the Upper Pioneer Valley in western and central MA.
Details
- Requires appointmentAvailable
- Onsite servicesAvailable
Location
Hours
Reviews
5.0
237 reviews
5 stars
233
4 stars2
3 stars1
2 stars1
1 star0
What are people saying?
AI-generated from recent customer reviews
Professionalism
Customers consistently praised the professionalism and expertise of the staff, highlighting their courteous and knowledgeable service.
Customer Service
The business received high marks for excellent customer service, with many reviews noting prompt responses and effective communication throughout the process.
Quality of Work
Reviews frequently mentioned the high quality of installation and repair work, with customers expressing satisfaction with the results and the overall functionality of their garage doors.
Timeliness
Many customers appreciated the promptness of service, noting that technicians arrived on time and completed work efficiently.
Value for Money
While some reviews mentioned pricing as somewhat high, many customers felt the quality of service and products justified the cost.
- MPMichael PurnellNov 12, 20255.0My initial contact was with Hannah, by phone. She was friendly, professional and articulate. None of those qualities are a given in the current environment. Senior Tech. Mark arrived in the pre-determined time window. He had to correct many issues created during the installation of the 2 doors 6 years ago, during the house construction. Watching him work was pretty amazing - - there was an interesting rhythm to his activity. He is professional, efficient, knowledgeable and friendly. Now the doors and openers behave as they should have since Day 1.
- BCb cworthNov 12, 20255.0The two technicians who arrived at our home were extremely polite and efficient. They made phone contact earlier in the day and explained that their schedule was open to accommodate an earlier service call if I wanted that. I would recommend Keene Door to anyone looking for quick and reliable service.
- PSPeter SkrzyniarzNov 11, 20255.0I recently called Keene Door because one of my overhead garage doors wasn't working right and needed them to look at it and make repairs, if needed. The Keene Door tech arrived right on time and, after looking at the problem with the door, advised me what he thought the solution was going to be. When he finished in about an hour, the door worked much much better. I was impressed by his knowledge and professionalism. I 'm glad I called Keene Door and would highly recommend them.
- SSSteve SnowOct 31, 20255.0Keene door is a very friendly and professional operation. They did an excellent job installing my new garage door and operator. I had a small issue and the promptly came back and took care of it. I would recommend them to anyone.
- MCMatthew ClarkOct 28, 20255.0Yesterday I had Keene Door Install new parts on my Garage door and to install an Door opener , Mark with Keene Door is a professional at what he does and I would highly recommend him and Keene Door for any one who requires a tune up , new Doors or an automatic garage door opener.
Frequently Asked Questions About Keene Door
Why don't you have prices on your website?
The truth is that there just isn’t one set cookie-cutter price. There are many factors that go into selecting your unique door such as style, size, headroom, thickness, windows, opener type, spring and insulation value to name a few. We work with you to provide recommendations for a practical, custom solution that fits your needs and budget.
How do I get started in selecting a garage door?
Our Garage Door Selector is a great place to start! This can help you to narrow down your search to a particular style and components. Then give us a call and we will come out and take all the necessary measurements and bring out specific samples and color chips to help you through the process.
My garage floor isn't level and there is a gap between the bottom of the door and the floor where pests and rain are getting in. Can you help to mitigate this?
Most often, yes. If this is a new garage door that we will be installing, our estimator would have (in the measurement process) engineered a specific bottom seal to compensate for the gap. If this is an existing garage door, we often can replace or apply a new bottom seal, or rodent seal as a solution.
Only one section of my garage door is damaged. Do I have to replace the whole door?
In most cases, no. As long as the door style is still being manufactured, we can simply replace the damaged panel sections. We replace panels of most major garage door manufacturers.
How often do my doors need to be serviced?
For commercial and industrial businesses, we recommend that overhead doors be tuned-up, tightened, and lubricated twice a year (spring and fall) depending on door type and usage.
For residential garage doors, a service schedule of every other year is sound maintenance for the largest, most frequently used door of your house. (See our 19-point service schedule.)
What can I expect for a new garage door resale value?
The National Average for a garage door replacement value is 97.5% according to the Hanley Wood Remodeling Cost vs. Value Report.
A garage door replacement even exceeds the recouped value of a kitchen or bath remodel! The data included the cost of removal and disposal of an existing 16 X 7-foot door, the installation of a new four-section door constructed of high tensile strength steel with two-coats of factory applied paint, foam insulated, insulated windows, heavy-duty galvanized tracks, and a lifetime warranty. Hardware included galvanized steel hinges and ball-bearing urethane rollers.
I heard a loud bang in the garage and now my door won't open or is very heavy to manually open. What happened?
Several things could have happened. The most common after hearing a loud bang is likely a broken spring. Take a look to see if your springs are intact. If you have extension springs (these springs run along the horizontal track sections) check to see that both springs are attached and not dangling. If you have torsion spring(s) (these springs are directly above the door on a shaft) look to see if there is a break or split in the spring coil. We do NOT recommend operating the door if you have a broken spring to avoid injury and to avoid further damage to the door system. Call us to schedule a repair. We stock a large selection of extension spring weight ranges in our trucks/shop. We can usually affix a temporary repair on a torsion spring and follow with a new replacement in a week or less.
Other factors besides broken springs, could be damaged track, broken cables, or pulleys. If you see anything broken, please call us to service your door. Your door has many parts that can be dangerous to work with, especially under tension. Our certified technicians have the training, equipment, and tools necessary to safely get your garage door back to working smoothly.
How do I program my garage door remote?
Follow these basic steps to program most garage door remotes. You will need a ladder to access your overhead operator:
1. Find the Learn button on the overhead operator (most often located on the back under one of the light covers) The Learn button will either be a small round yellow button, or on later models, a ½” square button either purple, green or red.
2. Once you have located this button, simply press it. Do not hold it in, just press and release.
3. After pressing the Learn button, press the button on your remote that you want to use to open this specific door.
4. After waiting 3-5 seconds, press the remote button again. If the remote made the sync with the operator, your door should start to move.
If this doesn’t work, give us a call and we will try to walk you thru the process or schedule a service call to set this up for you. Depending on the year, make, and model of your opener, these steps may differ.
My garage door opener runs but isn't lifting the door. What could be the problem?
It could be a chain or belt misaligned but most likely, is a worn or stripped gear in the operator. We stock replacement gear kits for most major operators on our service vans/shop.
My garage door won't come down unless I press and hold the wall button. Sometimes it starts to come down but then reverses part way. What is causing this?
This could be a few things, but most likely the cause is that something is blocking the safety eyes (one on each side of the door mounted 4-6” at the bottom of the tracks). Check to see that nothing is blocking either of the eyes and that they a clear of dirt or cobwebs. Check to see that both eyes are lit and not blinking. One should be a solid (not blinking) green and the other a solid yellow/orange. If one is blinking, that means that one of the two eye sensors may have been bumped and is now out of alignment. Often a slight adjustment either up/down or in/out to the blinking sensor to get it solid (not blinking) will solve the problem. If not, you may have a broken wire or lack of power to one of the eye sensors.
Another (unfortunately more expensive) cause may be a blown logic board in the opener. In instances where there may have been a power surge, we often see this. We stock logic boards for most Raynor, Chamberlain, and LiftMaster model openers.
Why don't you list prices for garage doors on your website?
There is no single fixed price as costs vary based on factors like style, size, insulation, and opener type. We provide custom recommendations tailored to your needs and budget.
How can I begin selecting the right garage door?
Start with our Garage Door Selector tool to narrow down styles and components, then contact us for measurements and samples to assist your decision.
Can you fix a gap caused by an uneven garage floor allowing pests and rain in?
Yes, we engineer custom bottom seals during installation or can apply new seals on existing doors to mitigate gaps effectively.
Do I need to replace my entire garage door if only one section is damaged?
Usually not. If the door style is still made, we can replace damaged panels alone for most major manufacturers.
How often should my garage doors be serviced?
Commercial doors should be serviced twice a year, while residential doors benefit from maintenance every other year to ensure optimal function.
What type of garage door brands do you carry?
We offer products from well-known brands including Clopay, LiftMaster, and Raynor.
Do you offer emergency garage door services?
Yes, we provide 24/7 emergency service to assist you whenever needed.
What payment options are accepted at Keene Door?
We accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
Are there notable places near Keene Door that customers might visit?
Yes, nearby places include Fran's of Keene for automotive services, The Lounge at Keene State College for relaxation, and Cheshire Medical Center for medical needs, making it convenient to combine visits.
How can nearby automotive services like Fran's of Keene complement a visit to Keene Door?
While getting your garage door serviced or installed at Keene Door, you can conveniently address any automotive repairs or tire services at Fran's of Keene nearby.
What benefits do customers have by visiting areas like Keene State College's Lounge before or after their garage door service?
Customers can enjoy refreshments and a relaxing atmosphere at The Lounge at Keene State College, making the wait for garage door services more pleasant.