Question 1

Why don't you have prices on your website?

Accepted Answer

The truth is that there just isn’t one set cookie-cutter price. There are many factors that go into selecting your unique door such as style, size, headroom, thickness, windows, opener type, spring and insulation value to name a few. We work with you to provide recommendations for a practical, custom solution that fits your needs and budget.

Question 2

How do I get started in selecting a garage door?

Accepted Answer

Our Garage Door Selector is a great place to start! This can help you to narrow down your search to a particular style and components. Then give us a call and we will come out and take all the necessary measurements and bring out specific samples and color chips to help you through the process.

Question 3

My garage floor isn't level and there is a gap between the bottom of the door and the floor where pests and rain are getting in. Can you help to mitigate this?

Accepted Answer

Most often, yes. If this is a new garage door that we will be installing, our estimator would have (in the measurement process) engineered a specific bottom seal to compensate for the gap. If this is an existing garage door, we often can replace or apply a new bottom seal, or rodent seal as a solution.

Question 4

Only one section of my garage door is damaged. Do I have to replace the whole door?

Accepted Answer

In most cases, no. As long as the door style is still being manufactured, we can simply replace the damaged panel sections. We replace panels of most major garage door manufacturers.

Question 5

How often do my doors need to be serviced?

Accepted Answer

For commercial and industrial businesses, we recommend that overhead doors be tuned-up, tightened, and lubricated twice a year (spring and fall) depending on door type and usage.

For residential garage doors, a service schedule of every other year is sound maintenance for the largest, most frequently used door of your house. (See our 19-point service schedule.)

Question 6

What can I expect for a new garage door resale value?

Accepted Answer

The National Average for a garage door replacement value is 97.5% according to the Hanley Wood Remodeling Cost vs. Value Report.
A garage door replacement even exceeds the recouped value of a kitchen or bath remodel! The data included the cost of removal and disposal of an existing 16 X 7-foot door, the installation of a new four-section door constructed of high tensile strength steel with two-coats of factory applied paint, foam insulated, insulated windows, heavy-duty galvanized tracks, and a lifetime warranty. Hardware included galvanized steel hinges and ball-bearing urethane rollers.

Question 7

I heard a loud bang in the garage and now my door won't open or is very heavy to manually open. What happened?

Accepted Answer

Several things could have happened. The most common after hearing a loud bang is likely a broken spring. Take a look to see if your springs are intact. If you have extension springs (these springs run along the horizontal track sections) check to see that both springs are attached and not dangling. If you have torsion spring(s) (these springs are directly above the door on a shaft) look to see if there is a break or split in the spring coil. We do NOT recommend operating the door if you have a broken spring to avoid injury and to avoid further damage to the door system. Call us to schedule a repair. We stock a large selection of extension spring weight ranges in our trucks/shop. We can usually affix a temporary repair on a torsion spring and follow with a new replacement in a week or less.

Other factors besides broken springs, could be damaged track, broken cables, or pulleys. If you see anything broken, please call us to service your door. Your door has many parts that can be dangerous to work with, especially under tension. Our certified technicians have the training, equipment, and tools necessary to safely get your garage door back to working smoothly.

Question 8

How do I program my garage door remote?

Accepted Answer

Follow these basic steps to program most garage door remotes. You will need a ladder to access your overhead operator:
1. Find the Learn button on the overhead operator (most often located on the back under one of the light covers) The Learn button will either be a small round yellow button, or on later models, a ½” square button either purple, green or red.
2. Once you have located this button, simply press it. Do not hold it in, just press and release.
3. After pressing the Learn button, press the button on your remote that you want to use to open this specific door.
4. After waiting 3-5 seconds, press the remote button again. If the remote made the sync with the operator, your door should start to move.

If this doesn’t work, give us a call and we will try to walk you thru the process or schedule a service call to set this up for you. Depending on the year, make, and model of your opener, these steps may differ.

Question 9

My garage door opener runs but isn't lifting the door. What could be the problem?

Accepted Answer

It could be a chain or belt misaligned but most likely, is a worn or stripped gear in the operator. We stock replacement gear kits for most major operators on our service vans/shop.

Question 10

My garage door won't come down unless I press and hold the wall button. Sometimes it starts to come down but then reverses part way. What is causing this?

Accepted Answer

This could be a few things, but most likely the cause is that something is blocking the safety eyes (one on each side of the door mounted 4-6” at the bottom of the tracks). Check to see that nothing is blocking either of the eyes and that they a clear of dirt or cobwebs. Check to see that both eyes are lit and not blinking. One should be a solid (not blinking) green and the other a solid yellow/orange. If one is blinking, that means that one of the two eye sensors may have been bumped and is now out of alignment. Often a slight adjustment either up/down or in/out to the blinking sensor to get it solid (not blinking) will solve the problem. If not, you may have a broken wire or lack of power to one of the eye sensors.

Another (unfortunately more expensive) cause may be a blown logic board in the opener. In instances where there may have been a power surge, we often see this. We stock logic boards for most Raynor, Chamberlain, and LiftMaster model openers.

Question 11

Why don't you list prices for garage doors on your website?

Accepted Answer

There is no single fixed price as costs vary based on factors like style, size, insulation, and opener type. We provide custom recommendations tailored to your needs and budget.

Question 12

How can I begin selecting the right garage door?

Accepted Answer

Start with our Garage Door Selector tool to narrow down styles and components, then contact us for measurements and samples to assist your decision.

Question 13

Can you fix a gap caused by an uneven garage floor allowing pests and rain in?

Accepted Answer

Yes, we engineer custom bottom seals during installation or can apply new seals on existing doors to mitigate gaps effectively.

Question 14

Do I need to replace my entire garage door if only one section is damaged?

Accepted Answer

Usually not. If the door style is still made, we can replace damaged panels alone for most major manufacturers.

Question 15

How often should my garage doors be serviced?

Accepted Answer

Commercial doors should be serviced twice a year, while residential doors benefit from maintenance every other year to ensure optimal function.

Question 16

What type of garage door brands do you carry?

Accepted Answer

We offer products from well-known brands including Clopay, LiftMaster, and Raynor.

Question 17

Do you offer emergency garage door services?

Accepted Answer

Yes, we provide 24/7 emergency service to assist you whenever needed.

Question 18

What payment options are accepted at Keene Door?

Accepted Answer

We accept American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.

Question 19

Are there notable places near Keene Door that customers might visit?

Accepted Answer

Yes, nearby places include Fran's of Keene for automotive services, The Lounge at Keene State College for relaxation, and Cheshire Medical Center for medical needs, making it convenient to combine visits.

Question 20

How can nearby automotive services like Fran's of Keene complement a visit to Keene Door?

Accepted Answer

While getting your garage door serviced or installed at Keene Door, you can conveniently address any automotive repairs or tire services at Fran's of Keene nearby.

Question 21

What benefits do customers have by visiting areas like Keene State College's Lounge before or after their garage door service?

Accepted Answer

Customers can enjoy refreshments and a relaxing atmosphere at The Lounge at Keene State College, making the wait for garage door services more pleasant.

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