Most customers praised the quality of service, highlighting professionalism, efficiency, and thoroughness of the technicians.
Response Time
Many reviews noted the quick response times, with several customers receiving same-day service.
Communication
Customers appreciated the clear communication from staff regarding the work being done and costs involved.
Staff Attitude
Technicians were frequently described as friendly, courteous, and knowledgeable, contributing to positive customer experiences.
Pricing
Several reviews mentioned competitive pricing, with customers feeling they received good value for the services provided.
MC
mackenzie carroll
4 days ago
5.0
Joe truly went above and beyond when replacing my water heater. He was professional, kind, and clearly knows his craft. He made a stressful situation super easy for me, and the quality of his work shows. If you need someone dependable and skilled, Joe is your guy!
FP
Fran Petersen
6 days ago
5.0
Joe was an amazing technician! Showed up on time! He was very knowledgeable, polite, and was able to diagnose the problem and fix it efficiently!! He went above and beyond! I can’t recommend Southside Plumbing enough! Very good!
JJ
Jacqueline
Nov 14, 2025
5.0
Southside Plumbing has exceptional service and grateful for this company.
AW
Andrew Wolf
Nov 4, 2025
1.0
Will start off by saying that the work they did and the technician performing the work seemed very professional and that has nothing to do with this review.
If you have a known flat rate for certain work regardless of the amount of time or complexity of the task, that needs to be disclosed to the customer prior to performing the work. You have every right as a business to charge any amount you want to for any task but knowing there is a minimum what something will cost and not disclosing that to the customer is extremely poor practice.
Fair warning that if you are going to be using this company ask if there are any "flat rates" prior to even the most minimal or exploratory task. This is the definition of "gotcha" tactics and the very reason people end up ruining their own homes by attempting DIY projects because they don't trust the professionals to honor transparency within their business.
MD
Michele Dempsey
Oct 23, 2025
5.0
Nick and Brent were the best! They worked so hard to complete the project in a timely manner. So much attention to detail and clean up. Keeping me informed every step of the way. They took very good care of us. Thank you so much for everything! If I could rate you 10 stars, I would!