Customers consistently praised the professionalism and courteousness of the staff, highlighting their ability to communicate effectively and explain issues clearly.
Timeliness
Many reviews noted the quick response times and prompt service, with technicians often arriving earlier than expected and completing jobs efficiently.
Customer Service
The business received high marks for exceptional customer service, with multiple mentions of staff going above and beyond to assist customers and provide honest advice.
Quality of Work
Customers expressed satisfaction with the quality of work performed, noting thoroughness and attention to detail in repairs and installations.
Fair Pricing
Several reviews highlighted the fair and transparent pricing, with no hidden fees, contributing to a positive overall experience.
MP
Mark Peterson
Feb 13, 2026
5.0
Had them install a new water heater and bringing that plumbing up to code. Also had them install a new water main valve after the meter. Very competitive upfront pricing for what I had done. Local company. Friendly staff all around. I would recommend them for plumbing repair and/or install.
JA
Jimmie Allen
Feb 4, 2026
5.0
10/10, 5 Stars whatever I can rate these guys the highest we will. 3 times in the last 4 years we have had a plumbing emergency because of our plumbing situation in Papillion. Every time a neighbor has a back up it gets pushed down to us. AX is always there to resolve the issue. Nick and his team are 2nd to none. Don’t waste your time calling anyone else.
DH
Dan Herlacher
Jan 29, 2026
5.0
Michael and Cole were very professional and answered any questions I had during the installation process of our water heater and softener. I would definitely us them and AX Plumbing in the future!
JL
Jonathan Langford
Jan 23, 2026
5.0
Mike came out to move a water softener. He was professional, quick, and about half what I expected to pay. Fantastic customer service!
JG
j g
Jan 21, 2026
5.0
Michael was great! Had our water heater 'blow up' and start leaking into our basement at ~8PM. Michael picked up and came right out. He got our water working for the night and setup an appt to come out first thing the next morning.
They showed up around 8 and were out and done by 11. Price was reasonable and they did an excellent job. Highly recommend their services.
I'm thinking about calling back to have them take a look at my water softener!
Yes, we offer round-the-clock emergency services for urgent plumbing issues. Our team is available 24 hours a day, 7 days a week to address your plumbing emergencies promptly.
How can I prevent clogged drains?
To prevent clogged drains, install drain guards, refrain from flushing anything except toilet paper, and perform regular drain cleaning. These simple steps can help maintain proper drainage in your plumbing system.
What should I do in a plumbing emergency?
In the event of a plumbing emergency, immediately turn off the main water supply to your property. Then, contact our emergency services right away for professional assistance.
Does AX Plumbing offer 24/7 emergency plumbing services?
Yes, AX Plumbing provides round-the-clock emergency plumbing services available 24 hours a day, 7 days a week.
What is the procedure to follow in a plumbing emergency?
In a plumbing emergency, you should immediately turn off your main water supply and contact AX Plumbing's emergency services for prompt assistance.
How can I prevent clogged drains at home?
You can prevent clogged drains by installing drain guards, avoiding flushing anything except toilet paper, and scheduling regular drain cleanings.
What types of plumbing services does AX Plumbing provide?
AX Plumbing offers a wide range of services including garbage disposal repair, water softeners, tankless water heaters, drain cleaning, gas piping, backflow prevention, sump pumps, sewer and water services, kitchen and bathroom remodeling.
Which areas does AX Plumbing serve?
AX Plumbing serves Douglas and Sarpy counties in Nebraska, including cities such as Papillion, Omaha, Bellevue, La Vista, Ralston, and Gretna.
What payment options are accepted by AX Plumbing?
AX Plumbing accepts American Express, Cash, Check, Discover, MasterCard, and Visa for payment.
What brands does AX Plumbing work with?
AX Plumbing works with several brands including Kohler, American Standard, Ko Flo, State, and AO Smith.
Where is AX Plumbing located?
AX Plumbing is located at 206 E First St, Papillion, NE 68046, USA.
What nearby places can customers visit before or after their plumbing service at AX Plumbing?
Customers visiting AX Plumbing in Papillion can check out nearby places such as West Papio Trail for outdoor activities, Grace Pizza and Shakes Papillion for casual dining, and The Belvedere Hall for event services.
Are there any nearby services that customers might find useful when visiting AX Plumbing?
Yes, nearby services include Papillion Glass & Door for glass and window needs, Gina V Physical Therapy for therapy services, and Royal Rooter for additional plumbing services.
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