Business Details
About
HVAC ContractorAppliance Repair Service
Jackson Home Appliance Heating & Cooling provides HVAC services and appliance repair to Omaha, NE, and the surrounding areas.
Location
Jackson Home Appliance Heating & Cooling
8827 Maple St, Omaha, NE
68134, United States
Hours
Reviews
4.6
371 reviews
5 stars
330
4 stars
8
3 stars3
2 stars3
1 star
27
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians are consistently described as knowledgeable, professional, and courteous.
Timeliness
Customers appreciate the promptness of service, with many reports of technicians arriving on time or even early.
Quality of Service
The company is noted for thorough diagnostics and effective repairs, often saving customers money compared to other service providers.
Customer Loyalty
Many customers have a long-standing relationship with Jackson, indicating high satisfaction and trust in their services.
Communication
Technicians are praised for clear communication, explaining issues and solutions in an understandable manner.
- JKJody Kriegler3 days ago5.0Our dishwasher wouldn't stop running. We contacted (or tried to contact) several companies. Jackson came to our rescue the following day. Brandon W, was efficient, personable and knowledgeable. He fixed our problem and gave us some recommendations for going forward. We would definitely use this company again, particularly if Brandon would be our repair person.
- BMBeth Mattea-Townsend3 days ago5.0My experience with this company has been wonderful. The twice a year maintenance program is nice peace of mind. The last 3 have been done by Derek and he stopped to double check on an issue when I was concerned. It’s nice to know this company has my back when needed. Thank you Jackson heating and cooling!
- TCTrevor CrossNov 14, 20255.0Andrew arrived on time, really on time to look at a fridge freezer. Polite, experienced, knowledgeable and honest. Couldn't have been more helpful. Would have no hesitation in using again.
- KJKay JonesNov 12, 20255.0Derek, our Technician, is awesome! He is very detail oriented, making sure our furnace and a/c are in top condition for each season. We highly recommend Jackson Home Appliance Heating & Cooling.
- ECEd ClarkOct 27, 20255.0Called another company for a "winterization check" on my furnace. The tech from that company couldn't get the furnace to turn on. Had to call another tech. The second tech said it was the computer board. He would order a new one. Another tech shows up two days later, and the new board was "bad", so he would have to order another replacement board. He suggested we replace the furnace. While we were waiting for the second board I called another company. The tech for that company said the only way to fix the furnace was replacement. So, he provided a quote to replace the furnace. My daughter said to call Jackson Appliance. The tech (Dave Parker) showed up, and after some testing, said it was two pressure switches and possibly the thermostat. He had to order the pressures switches, and came back today with the parts. Less than an hour, and the furnace is working fine. He even determined that the thermostat was ok after all, so he didn't replace it, and didn't charge me for it. Less than $500 to fix a problem that two other companies wanted over $6,000 to replace the furnace. I learned my lesson, next time, I'll call Jackson first
Frequently Asked Questions About Jackson Home Appliance Heating & Cooling
How often should I have my HVAC system serviced?
It's recommended to have your HVAC system serviced at least once a year, ideally before the start of each heating and cooling season. Regular maintenance helps improve efficiency, prevent breakdowns, and prolong the lifespan of your system.
What are the signs that my HVAC system needs repair?
Common signs include strange noises, unusual smells, uneven heating or cooling, increased energy bills, frequent cycling, and poor airflow. If you notice any of these issues, it's best to have a professional technician inspect your system.
How can I improve the efficiency of my HVAC system?
Regular maintenance, such as cleaning or replacing air filters, checking and sealing ducts, and ensuring proper insulation, can significantly improve efficiency. Additionally, installing a programmable thermostat and upgrading to energy-efficient equipment can help reduce energy consumption.
When should I replace my HVAC system?
The average lifespan of an HVAC system is around 15-20 years. If your system is nearing this age and experiencing frequent breakdowns or significantly reduced efficiency, it may be time for a replacement. Additionally, upgrading to a newer, more energy-efficient model can lead to long-term cost savings.
What types of appliances do you service?
We provide repair and maintenance services for a wide range of household appliances, including refrigerators, freezers, ovens, stoves, dishwashers, washing machines, dryers, and more.
How quickly can you respond to service calls?
We strive to provide prompt service and aim to respond to service calls within 24-48 hours, depending on our current workload and scheduling availability.
Do you offer emergency repair services?
Yes, we understand that appliance and HVAC emergencies can occur outside regular business hours. We offer emergency repair services for urgent issues such as heating or cooling system failures, refrigeration breakdowns, and other critical appliance malfunctions.
Are your technicians licensed and insured?
Yes, all our technicians are fully licensed, trained, and insured to ensure the highest quality service and customer satisfaction.
Do you provide warranties for your services and parts?
Yes, we stand behind the quality of our workmanship and the parts we use. We offer warranties on both services and parts to provide our customers with peace of mind.
How can I schedule a service appointment?
You can schedule a service appointment by calling our office directly or using our online request on our website. We'll work with you to find a convenient time for the service visit.
How often should I schedule maintenance for my HVAC system?
It is recommended to have your HVAC system serviced at least once a year, ideally before each heating and cooling season.
What are the common signs that indicate my HVAC system requires repair?
Signs include strange noises, unusual smells, uneven heating or cooling, increased energy bills, frequent cycling, and poor airflow.
Which household appliances do you provide repair services for?
We repair and maintain refrigerators, freezers, ovens, stoves, dishwashers, washing machines, dryers, and more.
Are emergency repair services available outside of normal business hours?
Yes, we offer 24/7 emergency HVAC services for urgent appliance or heating and cooling system failures.
What payment options are accepted at Jackson Home Appliance Heating & Cooling?
We accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Are your technicians licensed and insured?
All our technicians are fully licensed, trained, and insured to ensure high-quality service and satisfaction.
How can customers schedule service appointments?
Service appointments can be scheduled by calling our office or using the online request form on our website.
What nearby banks can customers visit before or after their appointment?
Customers can visit nearby banks such as U.S. Bank and US Bank ATM for convenient banking services.
Where can I find local dining options near Jackson Home Appliance Heating & Cooling?
Nearby restaurants include Everett’s for barbecue, Maple 88 Mexican Kitchen, and Pueblo Bonito Mexican Restaurant, ideal for a meal before or after your service visit.
Are there any nearby automotive services available in the area?
Yes, Victory Auto Repair and House of Mufflers & Brakes provide automotive repairs and services close to our location.