Biggerstaff Plumbing Heating & Air

Reviews

• ZH

  Zachary Houdek

  Dec 29, 2025
  5.0
  Adam did an amazing job with our water heater replacement, extremely knowledgeable and friendly. Answered all my questions and the work was top notch. Highly recommend Biggerstaff and will be sure to call them in the future.
• CM

  Charles Mills

  Dec 19, 2025
  3.0
  The receptionist was very polite, and got someone out quickly. The technician arrived, I alerted him to the fact that I found a leak that I thought may have been the problem. He evaluated that all internal hardware needed to be replaced. I didn't want anything else to be a problem in the future. He took an hour and a half from arrival time(which is way longer than a professional should take for this task ) he brought me a blank sheet to sign for work done. A couple weeks go by, I receive a $388 bill stating 1:45 hrs spent($30 is a relatively small difference, but, it seems dishonest to me.) So, now, I will spend another $400 to replace with a super fancy toilet. So, in review, I am happy with response time of the company, unhappy with the speed of replacements made by my technician, felt like some of the procedures were a little shady. All in all, it stopped further damage, but if I had located the source of the leak quicker, then I would have just fixed it myself and saved $300. I feel dismayed because I alerted him to the source and the professional replaced it slower than I would have for 4 times the price. He was courteous to be sure and keep the place cleaned up as he went though.
• FB

  Farah Bolles

  Dec 4, 2025
  5.0
  BiggerStaff is always very responsive and quick to get us an appointment to have the situation looked at. They always clean up after themselves and never make a mess. Adam came and replaced our garabage disposal and he was great, professional, friendly and quick!!
• LC

  Laura Cole

  Oct 29, 2025
  5.0
  My first experience with Biggerstaff, but it won't be the last. The receptionist, scheduler and technician were all amazing, courteous, and showed great customer service. Reggie came out to diagnose a sink drain issue. The fix ended up being very simple and he had it fixed within minutes. He was knowledgable, made me aware of other issues that could arise in the future but zero pressure to fix those items at this time. I will highly recommend Biggerstaff to friends and family. Excellent customer service from start to finish.
• KW

  kelly works

  Oct 22, 2025
  5.0
  Reggie was so helpful and really explained everything that was going on with the plumbing issues. Very knowledgeable, respectful and helpful. Cleaned up so well afterwards also.

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