This occurred late 2023 and early 2024 with PS Garage Doors. The garage doors were covered under warranty and were not closing correctly. A tech came out and replaced a wire on the overhead unit which fixed the issue. The company sent a bill, and when questioned about the bill they stated it was a photo eye issue not covered under warranty. Luckily, there were security cameras on the property. The bill was dropped shortly after the video was circulated. Customers should not have to jump through hoops the prove what repairs were actually made are warranty repairs.
JP
John Patrick
Dec 24, 2017
5.0
Had the part I needed for my garage door. I paid over the phone and they hung it on the back door since they closed before I arrived. So helpful!
Precise measurements are essential for a proper fit and to address any specific requirements before purchasing a garage door. To ensure accurate measurements for your new garage door, please contact us for step-by-step instructions.
What should I use to lubricate my door?
To maintain your warranty, we recommend annual lubrication of your garage door using Raynor door lube, which can be purchased from PS Garage Doors. Apply the lubricant to hinges, rollers, springs, and end bearings, then operate the door to ensure even distribution.
How should I clean my door?
Regular cleaning and maintenance are crucial for ensuring the longevity and reliable operation of your garage door. For specific cleaning guidelines based on your door type, please consult our team for detailed directions.
My door seems unbalanced; what should I do?
We recommend checking your door's balance annually. To do this, close the door, disconnect the opener, and verify if the door remains in place when fully closed, halfway open, and fully open. If the door fails any of these tests, please contact PS Garage Doors for professional adjustment.
I've lost the remote to my opener. How can I get a new one?
For a replacement remote control, please contact PS Garage Doors directly. We can assist you in obtaining a compatible remote for your specific garage door opener model.
Do you offer any warranties for your work?
Yes, we provide warranties for our garage door installation and repair services. For detailed information about our warranty coverage for various products and services, please contact our office.
What services does PS Garage Doors offer?
PS Garage Doors provides a full range of services including installation and maintenance of residential, commercial, and bi-fold doors. We also offer garage door openers, loading dock equipment, parts, and fire door testing services.
Does PS Garage Doors do garage door repairs or service?
Yes, our skilled team provides professional repair and service for all types of garage doors. We are equipped to handle both minor repairs and major service requirements.
Does PS Garage Doors have commercial garage doors?
Yes, we offer a wide selection of commercial garage doors suitable for various business needs. Our range includes different styles, materials, and functionalities to meet specific commercial requirements.
Does PS Garage Doors offer garage door maintenance?
We offer maintenance plans for both commercial and residential garage doors. These plans are designed to ensure optimal performance and longevity of your garage door system through regular inspections and preventive maintenance.
What services does PS Garage Doors provide?
PS Garage Doors offers installation and maintenance of residential, commercial, and bi-fold doors, garage door openers, loading dock equipment, parts, and fire door testing services.
How can I measure my garage door correctly before purchasing a new one?
For accurate measurement and to meet any specific requirements, please contact PS Garage Doors for step-by-step instructions.
What lubricant should I use to maintain my garage door?
Use Raynor door lube, which can be purchased from PS Garage Doors, to lubricate hinges, rollers, springs, and end bearings annually to maintain your warranty.
How do I check if my garage door is balanced properly?
Close your door, disconnect the opener, and check if the door stays in place when fully closed, halfway open, and fully open. If not, contact PS Garage Doors for professional adjustment.
If I lose my garage door remote, how can I get a replacement?
Contact PS Garage Doors directly to obtain a compatible replacement remote for your garage door opener model.
What are PS Garage Doors' regular business hours?
PS Garage Doors is open Monday through Friday from 8:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
Which payment methods are accepted at PS Garage Doors?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What nearby places can I visit before or after visiting PS Garage Doors?
You can visit several nearby places such as Kedney Moving Center for moving and storage needs, Crossfit Tundra for a workout, or Krampade for a healthy meal.
How can nearby businesses like U-Haul Neighborhood Dealer and Handle With Care Packaging Store assist me in relation to PS Garage Doors?
Customers needing moving or storage solutions can use U-Haul Neighborhood Dealer for truck rentals and Handle With Care Packaging Store for shipping and packing supplies, complementing services near PS Garage Doors.