Carpet World

Reviews

• CF

  Carol Finneman

  Jan 29, 2026
  1.0
  We used Carpet World for our flooring and tiled shower in our new slab on grade home. The issue we have is with the contractors they used. The final flooring looked like a wash board. They agreed the contractor did not level the floor correctly and had him come back remove the flooring and he was supposed to level the floor and re-install the flooring. A week later it looked like a wash board again. After putting pressure on Carpet World, six months later they sent Mike, who they said was their best installer, come in and replace the vinyl plank flooring which took over a month to do. After he finished, we had to have him come back and fix an area in the dining room which he admitted he messed up on. At that time when he was fixing that spot, I told him there were a couple of spongy spots in the flooring which he shrugged off and said you will have that. Now on those spongy spots, the tongue on the vinyl plank is broke. Also, we had issues with the tiled shower with the grout flaking off. Nate came over and supposedly took care of it, but it continues to flake off. We had contacted both Nate and Mike many times leaving voice mails and texts over a period of 4 months with no response. Only Mike showed up after 4 months. He looked at the issues with the broken planks but has not been back since. When you spend tens of thousands of dollars and have incompetent work done, and with all the headaches it is extremely frustrating! Paul and Carol Finneman
• RS

  Rex Selnes

  Dec 8, 2025
  5.0
  All we can say is "WOW!!!". From the time we walked into the store, ordered the carpet, and had it installed in a more than timely manner, we couldn't have asked for a better experience. Kjell, the salesman was so attentive and really seemed to care about our needs. From picking the right color, what was the best padding was, and setting up a very quick install time so all would be finished before Christmas. Next was Hunter and Brody, who came in and moved all the furinture for us. They, too, were so careful and patient when moving the furniture both out and putting everything back again.Lastly, we would like to thank Dean, the installer, who, we could see, that he definitely took pride in his work, making sure that all seams were totally invisible, and took the extra time to make sure all the tack strips were achored and wouldn't let loose. From 1 - 10, we gladly rate this whole experience with Carpet World at solid 10. Thank you, all at Carpet World, who made this whole process so smooth and easy.
• PC

  Peter Crowley

  Dec 1, 2025
  5.0
  Shout out to Adam and Brody for great service as we replaced the carpet in our basement this past fall! Our installer Jose was also great to work with - very friendly and professional. We will definitely be back in for our next flooring project!
• TB

  Timothy Bauman

  Nov 5, 2025
  5.0
  Couldn't be happier with the whole experience at Carpet World! Ryan in Sales took my call and was already over giving me a quote THE SAME DAY! He had made arrangements with his team and the work was done PERFECTLY and everything was completed within a few days. I thought the whole process would take weeks if not months so I was EXTREMELY happy with the overall results! 5 star service & quality and even cheaper than I expected! Thank you Carpet World!!!
• TG

  T. Gray

  May 14, 2016
  5.0
  Awesome staff and installers

Frequently Asked Questions About Carpet World