Floor Source Outlet

Reviews

• DS

  Dakota Staren

  Mar 5, 2026
  5.0
  I wish I could give Floor Source Outlet 10 more stars— they are absolutely fantastic to work with. We are currently underway with a flooring project with them and it has exceeded our expectations, and the project isn’t even done! Sonny is one of the kindest folks we have worked with, and him and the rest of his team are truly one in a million. We are also going with FSO to do our new kitchen cabinets and we couldn’t be more excited. We are new to Wilmington and were nervous to find good contractors to work with, but we would recommend FSO to anyone!
• KB

  Kimberley Bruck

  Dec 30, 2025
  5.0
  What an amazing company who cares about their customers. From the minute, I made an inquiry they were very responsive. They have fair pricing and the crew who did the work was exceptional. Everyone showed up on time and expectations were exceeded. Rebecca Heritage is also a great customer success manager. That only did she call me once the job was complete to ensure satisfaction, she insisted on coming out to make sure that her crew delivered in the way that she knew best. What an amazing company and a rare one, indeed. If you can find a company like this one, spread the word.
• CC

  Caryn Coons

  Dec 10, 2025
  5.0
  I had an exceptionally good experience working with Rebecca Heritage with Floor Source Outlet. Communication was thorough and timely, she and the crew arrived when they said they would, installed my LVP perfectly and left everything clean and ready for use. Rebecca caught an error on the manufacturer’s end, corrected it, and had the corrected product delivery expedited so that the project was not delayed. She did such a great job matching the new product to my original floor product (that had been discontinued) that any difference is not even noticeable. She is pleasant, professional, and driven to please her customers. I could not have been more happy with the entire experience. This is what customer seevice was meant to be.
• RA

  Regina Arnett

  Dec 7, 2025
  5.0
  Thank you, Ralph. What a great find! I love my new carpet! I saved money with better quality carpet, compared to the big chain. Customer service was top notch!
• KK

  Kris

  Nov 12, 2025
  5.0
  I can’t say enough great things about Floor Source Outlet and especially Ralph! From the moment I walked in, Ralph was personable, professional, and genuinely interested in helping me find the best option for my family — not just the most expensive one. His knowledge and experience really showed, and he took the time to understand what we wanted instead of pushing for an upsell. It’s rare to find someone so honest, down-to-earth, and easy to work with. Thanks to Ralph, the entire process was smooth and enjoyable. I highly recommend Floor Source Outlet to anyone looking for quality flooring and outstanding customer service!

Frequently Asked Questions About Floor Source Outlet