Business Details
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Need a plumber? We do that! Call Roto-Rooter Plumbing & Drain Service in Wilmington, NC when you need plumbing repair or drain cleaning services. We have been Wilmington's local plumber since 1935. In 2016, the Eckberg family purchased the Wilmington, NC franchise and still operate the business today. What began as a drain cleaning business has expanded to a full-service plumbing company, providing excavation and leak detection services as well. Whether you're experiencing a plumbing emergency, or something as simple as a leaky faucet, Roto-Rooter can help you get it fixed fast. We fix toilets, sinks, showers, clogged drains, water & drain lines, water heaters, and pumps. Our local expert plumbers are standing by 24/7 to provide service.
Location
Roto-Rooter Plumbing & Drain Service
2708 Exchange Dr, Wilmington, NC
28405, United States
Hours
Reviews
4.9
906 reviews
5 stars
855
4 stars
22
3 stars6
2 stars8
1 star
15
What are people saying?
AI-generated from recent customer reviews
Professionalism
Technicians consistently demonstrated professionalism, courtesy, and knowledge, earning high praise from customers.
Response Time
Customers appreciated the quick response times, often receiving service within an hour of calling.
Communication
Technicians effectively communicated the issues and solutions, providing clear explanations throughout the service process.
Quality of Work
Most reviews highlighted the thoroughness and effectiveness of the repairs, with many customers expressing satisfaction with the results.
Pricing Concerns
While many customers felt the service was worth the cost, some expressed concerns about the high prices, especially for emergency services.
- RRRosie Robbins4 days ago5.0Carey Shaw was the best! He was very explanatory, walking us through and teaching us about everything before having us agree to anything. He was also a blast to talk to and be around, and fixed our problem straight away in less than an hour after we signed off! Wonderful experience all around, highly recommend Carey Shaw
- DDDianeNov 16, 20255.0On a Sunday morning, both toilets in my home became "stopped up." This company was the only one in my area that responded immediately to my call and was able to send a plumber within in an hour. Caleb was able to quickly diagnose and fix the problem. He thoroughly explained the issue and provided me with alternatives. I was very impressed with him and the company as a whole. Although I found the price I paid ($584) to be very expensive, I have to admit that since I had nothing to compare it with, perhaps that is the going rate especially on a Sunday.
- ACA CNov 11, 20255.0We experienced an urgent drain issue in the early morning hours on a Friday, concerned that we might have to go through a weekend experiencing issues, we contacted Roto-Rooter and they had technicians Carey Shaw & Lamar Hall out before 9am the same day. They successfully diagnosed the issue and began to work on a resolution. Both were very respectful, knowledgeable and professional and were able to complete the job efficiently. When we had the unfortunate situation to experience another plumbing situation (not urgent) that occurred the same weekend, we immediately contacted Roto-Rooter again and requested the same technicians to come out. They were able to be there first thing Monday morning. They diagnosed the issue quickly, but it was extensive and could not be corrected at that time. We got an appointment a week later and again technician Carey Shaw along with technician Jesse Jewell showed up prepared and ready to complete the extensive task ahead. Once again, both were professional & knowledgeable and completed the work efficiently. We will definitely contact Roto-Rooter again with any of our plumbing needs.
- ESErin SNov 4, 20255.0Needed emergency service. Showed up quickly and fixed our problem. Very much appreciated!
- ABAmelia BraddockNov 2, 20255.0SUCH A GREAT COMPANY WITH AMAZING SERVICE!! John was very helpful and explained everything so I would understand. The customer service was top notch!! Will definitely use in the future!
Frequently Asked Questions About Roto-Rooter Plumbing & Drain Service
What plumbing services does Roto-Rooter Plumbing & Drain Service in Wilmington, NC offer?
They provide plumbing repair, drain cleaning, excavation, leak detection, toilet, sink, shower repair, clogged drains, water and drain line service, water heater and pump repair.
Is Roto-Rooter available for plumbing emergencies in Wilmington?
Yes, Roto-Rooter offers 24/7 emergency plumbing service in Wilmington.
Where is Roto-Rooter Plumbing & Drain Service located in Wilmington, NC?
They are located at 2708 Exchange Dr, Unit C, Wilmington, NC 28405.
What are the business hours of Roto-Rooter Plumbing & Drain Service in Wilmington?
They are open 24 hours a day, 7 days a week.
What payment methods does Roto-Rooter accept?
They accept American Express, Cash, Check, Discover, Financing, Mastercard, and Visa.
Since when has Roto-Rooter been serving Wilmington?
Roto-Rooter has been Wilmington's local plumber since 1935.
How can I contact Roto-Rooter Plumbing & Drain Service in Wilmington?
You can call them at +1 910-408-4333 or email office@rrsouth.com.
What nearby dining option is close to Roto-Rooter in Wilmington?
Hoobie's NY Pizza, a pizza and Italian restaurant, is near Roto-Rooter and can be a great place to eat before or after your plumbing service visit.
Are there any home improvement or service related businesses near Roto-Rooter?
Yes, nearby are Tar Heel Basement Systems (foundation repair and waterproofing), Aptive Pest Control, Massey Services Pest Control, and O'Brien Service Company (hvac services and home improvement store), which could be useful resources for other home maintenance needs.
Is there a fitness or recreational facility near Roto-Rooter in Wilmington?
Cape Fear Isshin-Ryu Karate, a martial arts club and sports instruction facility, is nearby and offers fitness and recreational activities.