Floor Source Outlet

Reviews

• KB

  Kimberley Bruck

  Dec 30, 2025
  5.0
  What an amazing company who cares about their customers. From the minute, I made an inquiry they were very responsive. They have fair pricing and the crew who did the work was exceptional. Everyone showed up on time and expectations were exceeded. Rebecca Heritage is also a great customer success manager. That only did she call me once the job was complete to ensure satisfaction, she insisted on coming out to make sure that her crew delivered in the way that she knew best. What an amazing company and a rare one, indeed. If you can find a company like this one, spread the word.
• CC

  Caryn Coons

  Dec 10, 2025
  5.0
  I had an exceptionally good experience working with Rebecca Heritage with Floor Source Outlet. Communication was thorough and timely, she and the crew arrived when they said they would, installed my LVP perfectly and left everything clean and ready for use. Rebecca caught an error on the manufacturer’s end, corrected it, and had the corrected product delivery expedited so that the project was not delayed. She did such a great job matching the new product to my original floor product (that had been discontinued) that any difference is not even noticeable. She is pleasant, professional, and driven to please her customers. I could not have been more happy with the entire experience. This is what customer seevice was meant to be.
• RA

  Regina Arnett

  Dec 7, 2025
  5.0
  Thank you, Ralph. What a great find! I love my new carpet! I saved money with better quality carpet, compared to the big chain. Customer service was top notch!
• KK

  Kris

  Nov 12, 2025
  5.0
  I can’t say enough great things about Floor Source Outlet and especially Ralph! From the moment I walked in, Ralph was personable, professional, and genuinely interested in helping me find the best option for my family — not just the most expensive one. His knowledge and experience really showed, and he took the time to understand what we wanted instead of pushing for an upsell. It’s rare to find someone so honest, down-to-earth, and easy to work with. Thanks to Ralph, the entire process was smooth and enjoyable. I highly recommend Floor Source Outlet to anyone looking for quality flooring and outstanding customer service!
• TP

  Tamara Putnam

  Sep 25, 2025
  5.0
  Sonny is a gem and a pleasure to work with. Stopped by his establishment 1st in a day of visiting 7 other flooring companies. He struck me right away with his customer service and expertise and helped me find exactly the sample flooring I was looking for. Usually I don't pick the first contractor I meet with, but it was apparent to me after talking with all the others that this company was going to meet my needs. I got a quote based off of my un-exact measurements, and once he was able to come and measure himself, the quote turned out to be less! I now have enough experience with other contractors to realize many are horrible at communicating and leave the constant follow-up to the customer. Sonny made a point of checking in via email, text and phone, responded to all my questions and it was a relief to have someone guide me through the process. After the job was done, he gave me a discount for some slight marks the installation caused to a few of my walls that will be easy to paint over. He also made it easy and convenient to pay my bill. I have included some before and after pictures - LOVE the results!

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