Business Details
About
Flooring StoreRug StoreTile ContractorCarpet StoreInterior DesignerWood Floor Installation Service
Since 1977, we have assisted customers to select and install beautiful floors and tile. We treat our customers like Our CSM Family and we work daily to take great care of them. In every phase, from product selection to installation and follow-on service, our goal is to ensure your experience with us is positive - and that you love your CSM Flooring! Our success secret lies in the people that make up our team and the motivations we have in common. It is our daily goal to continually add to our CSM Family of highly-satisfied customers by providing them with excellent products, outstanding workmanship, and remarkable service. So, at the end of each day, if our customers aren’t happy, we’re not happy. Our core values also guide us as individuals and as a company.
Location
Hours
Reviews
4.8
277 reviews
5 stars
256
4 stars
7
3 stars3
2 stars0
1 star
11
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the helpfulness, knowledge, and responsiveness of the staff, particularly highlighting individuals like Ashley, Diana, and Peter.
Installation Quality
The installation teams received high marks for professionalism, efficiency, and quality of work, with many customers expressing satisfaction with the final results.
Product Selection
Customers appreciated the wide range of flooring options available and the assistance provided in selecting the right materials for their needs.
Communication
Many reviews noted excellent communication throughout the process, from initial consultation to installation, ensuring customers felt informed and supported.
Mixed Experiences
While most feedback was positive, a few customers reported issues with quotes and installation delays, indicating some inconsistency in service.
- SHSheila HensslerJan 17, 20225.0I spent some time at CSM Flooring this weekend while shopping for an area rug. All of the staff were friendly and eager to help. Ashley provided me with several options in a variety of price ranges. I decided on 2 rugs and Ashley Is sending carpet swatches to see how they will look at home. I wandered around and checked out the tile and wood floor selections while I was there. So many choices! I highly recommend CSM flooring for any tile and flooring needs. They will definitely help you to enhance your space!
- SCStorm ClonchMar 5, 20195.0Sales staff is very involved with customers and takes the time to go the extra mile to make sure everything is exactly how it should be. Should you work with Scott, Ashley, Kevin, Diana, Pete or Lou, all will do their best to accommodate your every need.
- MLM. LongAug 27, 20185.0We had a great experience with this company! Moving from out of state with a very big job (new HW, refinish existing HW, new carpet and new LVP) we were very nervous on picking a flooring company. Peter did a wonderful job explaining the process, going over all the details of different materials, making suggestions and understanding our expectations. The installation lead, Storm, was always very respectful and knowledgeable and kept us up to date on the process (the team worked extremely hard to meet our deadline for moving in). The quality was outstanding and they quickly and courteously resolved a few minor issues we found after the install (to me this is one of the best attributes of a good company). We would absolutely use them in the future!
- JMJudy McGuireJul 2, 20185.0Kevin was extremely helpful. I highly recommend Crystal Carpet!
- OHOren HurstMay 30, 20175.0Excellent installers, good customer service and fair price for carpet. Sales rep was Scott Cromartie , and he was very knowledgeable about products and installation.
Frequently Asked Questions About CSM Flooring
Where is CSM Flooring located?
CSM Flooring is located at 5746 Oleander Dr, Wilmington, NC 28403, USA.
What are the business hours of CSM Flooring?
CSM Flooring is open Monday to Friday from 8:00 AM to 5:00 PM, Saturday from 10:00 AM to 3:00 PM, and closed on Sundays.
What types of flooring services does CSM Flooring offer?
CSM Flooring offers flooring products and services including floor and tile selection, installation, refinishing, and interior design.
How can I contact CSM Flooring for inquiries or support?
You can contact CSM Flooring by phone at +1 910-452-4143 or via email at markw@csmflooring.com.
Does CSM Flooring serve areas outside Wilmington?
Yes, CSM Flooring serves Pender County, Brunswick County, and New Hanover County in North Carolina.
What is the mission or philosophy of CSM Flooring?
CSM Flooring is committed to treating customers like family by providing excellent products, outstanding workmanship, and remarkable service to ensure customer satisfaction.
Are there any other flooring stores near CSM Flooring?
Yes, Crystal Carpet & Flooring Company is a nearby flooring and carpet store, providing additional options for customers in the area.
What nearby places can I visit around CSM Flooring for entertainment?
Cape Fear Escape Room, an arts and entertainment venue offering escape rooms and team building activities, is nearby and provides a fun experience before or after visiting CSM Flooring.
Can I find home improvement stores near CSM Flooring?
Yes, nearby stores like Cashwell Appliance Parts, INC (hardware store) and Affordable Blinds and More (window treatment store) are close to CSM Flooring for your home improvement needs.
Are there any wellness or fitness centers near CSM Flooring?
Yes, Urban Fitness and NeuStrength are nearby fitness centers, and Fit to You Personal Training & Nutrition Counseling offers health and nutrition services for those interested in wellness.