Customers consistently praised the friendly, professional, and responsive service from both technicians and office staff.
Professionalism
The technicians were noted for their competence, thoroughness, and ability to explain systems and processes clearly.
Quality of Work
Many reviews highlighted the high quality of installation and maintenance work, with attention to detail and cleanliness.
Trustworthiness
Customers appreciated the honest assessments and recommendations, with no pressure to upsell unnecessary services.
Competitive Pricing
Several reviews mentioned reasonable pricing and good value for the services provided, often better than competitors.
KA
Kathryn Allen
5 days ago
5.0
Wonderful. 4 PM and furnace was out. Called the usual guy and they were closed. travis from Parkway came up in about 45 minutes, and quickly diagnosed the problem. Parkway is now our go-to heating company.
JP
Joe Parkins
Feb 24, 2026
5.0
Great professional team. System is doing great we purchased a mittsibishi mini-split so far we are well satisfied
KR
Karl Rautenstrauch
Jan 22, 2026
5.0
Perry from Parkway was phenomenal. Could not recommend Parkway more!!
MC
Martin Champagne
Jan 17, 2026
5.0
Just wanted to put a shout out to Parkway Heating & Cooling! Dave & Brandon are not only friendly & super guys but great technicians! We called them to inspect & clean our gas fireplace as we had an extensive amount of soot building up. They did a thorough inspection. Took unit completely apart, wire brushed the burner holes, replaced a couple parts, added steel wool & adjusted the flame to burn properly. They went outside, hiked thru the snow to inspect the exhaust, added a pipe extension, as it was not connected & cleaned out the exhaust vent where they found a nest & dead bird inside. Truly caring for our safety by going above & beyond. We highly recommend as they have earned our trust so much so that we will be having our furnace replaced by them soon. Blessed to have been referred to Parkway!
JO
julie oksendahl
Jan 14, 2026
5.0
Parkway Heating and Cooling are great. Service was very nice experience. They had reasonably priced product (new Ac unit) and the bet guarantee. I made several calls with questions and they always responded. Highly recommend this company.
Frequently Asked Questions About Parkway Heating & Air
How many years of experience do you have?
Our team brings over five decades of experience to every job, with a combined 50+ years in the heating and air industry.
When was your business founded?
Parkway Heating & Air has been serving our community since 1975, marking nearly half a century of dedicated service.
Do you offer free estimates?
We're pleased to provide complimentary estimates for all our services, ensuring you have a clear understanding of costs before any work begins.
What products and services does Parkway Heating & Air provide?
Parkway Heating & Air offers heating and air conditioning products and services, including HVAC products, air conditioners, furnaces, high-efficiency heat pumps, thermostats, ventilators, zoning systems, UV air purifiers, air cleaners, air handlers, and dehumidifiers.
What are the operating hours of Parkway Heating & Air?
Their regular operating hours are Monday to Friday, from 8:00 AM to 5:00 PM. They are closed on Saturdays and Sundays. Additionally, they offer 24-hour emergency services.
Where is Parkway Heating & Air located?
Parkway Heating & Air is located at 1387 Sulphur Springs Road, Waynesville, NC 28786-4542, USA.
Which cities does Parkway Heating & Air serve?
They serve the cities of Waynesville, Canton, Clyde, and Sylva in North Carolina.
What payment options are accepted at Parkway Heating & Air?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
What are some of Parkway Heating & Air's industry affiliations?
They are affiliated with North American Technician Excellence (NATE), Home Builders Association, Process Energy Pre-Qualified Contractor, Better Business Bureau, and NFIV.
What brands does Parkway Heating & Air work with?
They work with brands such as Mitsubishi Mini-Splits, Trane, and Energy Star.
How can nearby places like The Gypsy Hut Boutique and Maggie's Galley enhance my visit to Parkway Heating & Air?
After your heating or air conditioning service, you can visit The Gypsy Hut Boutique for unique fashion accessories, or enjoy a meal at Maggie's Galley, a local seafood and American restaurant, making your trip more convenient and enjoyable.
Are there convenience stores nearby Parkway Heating & Air where I can stop by?
Yes, nearby convenience stores include BP and MAPCO, which can be convenient for quick stops before or after your service visit.
Can families find childcare services near Parkway Heating & Air?
Yes, nearby childcare options include Eagle's Nest Early Learning Center and Creative Beginnings Child Development Center, both offering preschool and daycare services.
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