Ward Plumbing, Heating & Air

4.8
2328 reviews

About

HVAC ContractorAir Conditioning ContractorHeating ContractorPlumberSewer & Drain CleaningWater Heater Service
*The New Standard for 5-Star Service in Western NC* WESTERN NORTH CAROLINA PLUMBING & HVAC SERVICES SINCE 1977 SERVING JACKSON, HAYWOOD, MACON & SWAIN COUNTIES as well as the WESTERN HALF OF BUNCOMBE COUNTY Deeply rooted in Western North Carolina, Ward Plumbing & Heating has been part of the community since 1977. We strive to treat our customers like family, putting their comfort first. We are a fully licensed & insured plumbing & HVAC business. We take pride in our team, employing only highly skilled plumbers, technicians & craftsmen to confirm the job is done accurately & efficiently. Our mission is to keep you safe and comfortable. Contact us today, and see for yourself how Ward P&H provides 5-Star Service Every Day!

Location

Ward Plumbing, Heating & Air
548 Mill St, Sylva, NC
28779, United States

Hours

Reviews

4.8
2,328 reviews
5 stars
2,196
4 stars
36
3 stars
11
2 stars
13
1 star
72

What are people saying?

AI-generated from recent customer reviews

Professionalism

Technicians are consistently described as professional, knowledgeable, and courteous, providing thorough explanations and maintaining a clean work environment.

Communication

Customers appreciate the proactive communication regarding scheduling and updates, although there are some complaints about missed appointments and scheduling errors.

Service Quality

Overall service quality is praised, with many customers expressing satisfaction with the repairs and installations performed, though some noted high costs for services.

Customer Experience

While many reviews highlight positive experiences, there are notable complaints regarding customer service and issues with billing and pricing transparency.

Timeliness

Most technicians arrive on time and complete jobs efficiently, although there are instances of scheduling mishaps that led to delays.
  • JJ
    James Jordan
    2 days ago
    5.0
    The technician Justin, was very professional and courteous and a problem solver. He is an asset to your company.
  • RW
    Robert Williams
    3 days ago
    5.0
    Alan C. and his partner were courteous and careful when they repaired my tankless water heater. They were also patient and waited to thoroughly test the system before departing.
  • PL
    Philip Lunsford
    6 days ago
    5.0
    Bradley was a total professional. He takes pride in his work and it shows. He explained everything that he was doing and why. He took no shortcuts to get the job done.
  • DD
    Debbie
    Dec 3, 2025
    5.0
    They were so nice and helpful. Ward is the only company I will always do business with. I recommend highly. Thanks guys 😄
  • FB
    Frank Braun
    Nov 20, 2025
    5.0
    We were told to expect a plumber from Ward Plumbing, Heating & Air between 8 and 3; Tony arrived by 9. The bathtub in question is on the second floor and Tony made multiple trips to his vehicle for the necessary accoutrement without complaint or any indication of slowing down. He kept us informed of his progress and the status of the repair. He warned us when a particular piece of equipment (water jet) was going to be substantially louder than the sounds of his prior efforts. He was courteous and respectful; Mom is 87 and we have a large only partially-trained 6 year old dog from the animal shelter; Tony was decorous and genial. He answered all of my questions with patience and was able to offer more information than I initially thought I needed. Tony spontaneously offered practices and suggested products/devices to prevent the problem from recurring. He took the time to clean up the work area, indicating how long he needed to restore the bathroom to its initial state.

Frequently Asked Questions About Ward Plumbing, Heating & Air

What services does Ward Plumbing, Heating & Air offer?

Ward Plumbing, Heating & Air offers heating installation and repair, air conditioning installation, repair and maintenance, plumbing, water heater installation, and HVAC services including installation, repair, and maintenance.

What areas does Ward Plumbing, Heating & Air serve?

They serve Jackson, Haywood, Macon, and Swain Counties as well as the western half of Buncombe County in Western North Carolina.